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Using Store Credit

Dhawk0948Dhawk0948 Posts: 21
in The Commons

I received an email from DAZ saying that I have $10 in store credit. While it is listed on the site that I have the credit, I can find nothing about how to apply the credit to my purchase. I did call DAZ Help, but the phone was answered by a third-party without a clue what I was talking about. Any help is appreciated.

 

Doug

Comments

  • msam921msam921 Posts: 141
    edited January 2017

    Anytime I have used store credit, it was applied at checkout. The option to use store credit appears along with your other payment methods.

    Post edited by msam921 on
  • Oso3DOso3D Posts: 15,085

    I'm waiting to see if they take purchases from your gift $10 or from the OTHER store credit I have.

    I hope this isn't another argument

  • DAZ_Steve_2154153DAZ_Steve_2154153 Posts: 565
    timmins.william said:

    I'm waiting to see if they take purchases from your gift $10 or from the OTHER store credit I have.

    I hope this isn't another argument

    We've already factor this pssibility in.  So long as you use an amount of store credit of at least the amount given within the time allotted we won't take any back :)

    As to the original question, it should allow you to choose your store credit as one of your payment options when you check out.

  • Peter FulfordPeter Fulford Posts: 1,325
    edited January 2017
    Dhawk0948 said:

    I received an email from DAZ saying that I have $10 in store credit. While it is listed on the site that I have the credit, I can find nothing about how to apply the credit to my purchase. I did call DAZ Help, but the phone was answered by a third-party without a clue what I was talking about. Any help is appreciated.

    Doug, here's an illustration of what DAZ_Steve pointed out:

    store credit.jpg
    293 x 298 - 18K
    Post edited by Peter Fulford on
  • Silent WinterSilent Winter Posts: 3,872
    DAZ_Steve said:
    timmins.william said:

    I'm waiting to see if they take purchases from your gift $10 or from the OTHER store credit I have.

    I hope this isn't another argument

    We've already factor this pssibility in.  So long as you use an amount of store credit of at least the amount given within the time allotted we won't take any back :)

    As to the original question, it should allow you to choose your store credit as one of your payment options when you check out.

    'at least' - so does that mean spending $9.98 of $10 doesn't count?  Or just that you'll take the $0.02 back (it expires)?  I'd assumed the latter but making sure this was accounted for...

  • donsketchdonsketch Posts: 0

    I only have that 10$ store credit but I can't buy anything, it throws me back to a page saying "Your shopping cart is empty". Given that they'll remove my 10$ tomorrow, I feel like I'm loosing that credit because of this bug :(

  • Silent WinterSilent Winter Posts: 3,872
    donsketch said:

    I only have that 10$ store credit but I can't buy anything, it throws me back to a page saying "Your shopping cart is empty". Given that they'll remove my 10$ tomorrow, I feel like I'm loosing that credit because of this bug :(

    try logging out an in again - sometimes strange things happen with the store half-thinking you're logged out.

    If that doesn't work - try clearing cache, try a different browser, lastly file a ticket with CS to explain the problem with details of what you're trying to buy.

  • Richard HaseltineRichard Haseltine Posts: 108,001
    Silent Winter said:
    DAZ_Steve said:
    timmins.william said:

    I'm waiting to see if they take purchases from your gift $10 or from the OTHER store credit I have.

    I hope this isn't another argument

    We've already factor this pssibility in.  So long as you use an amount of store credit of at least the amount given within the time allotted we won't take any back :)

    As to the original question, it should allow you to choose your store credit as one of your payment options when you check out.

    'at least' - so does that mean spending $9.98 of $10 doesn't count?  Or just that you'll take the $0.02 back (it expires)?  I'd assumed the latter but making sure this was accounted for...

    That is my understanding - it won't take any of your real balance, just any unused on the free credit.

  • iriduiridu Posts: 0
    donsketch said:

    I only have that 10$ store credit but I can't buy anything, it throws me back to a page saying "Your shopping cart is empty". Given that they'll remove my 10$ tomorrow, I feel like I'm loosing that credit because of this bug :(

  • iriduiridu Posts: 0
    I've the same issue. I cleaned cache, tried with another browser and even pc, but the cart still doesn't work. This is frustrating, I wish use my credit but I cannot.
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