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Error Silver Ruby

nicsttnicstt Posts: 11,715
in The Commons

Anyone else getting the same?

Load default G3, apply textures or load Silver Ruby for Girl7.

Change no settings on the figure; shows up when rendering. (Thought it was my customisations to the skin textures, but when I reverted to the default, still there.)

I've raised a ticket. (Hope it gets resolved quicker than the one I raised for four characters from one PA that is still outstanding.)

Comments

  • CypherFOXCypherFOX Posts: 3,401

    Greetings,

    Hrm; if you look closely, you can see it on the promo picture: http://www.daz3d.com/media/catalog/product/cache/1/image/9df78eab33525d08d6e5fb8d27136e95/0/0/00-daz3d_ruby-for-the-girl-7_.jpg

    --  Morgan

     

  • nicsttnicstt Posts: 11,715

    So you can, think I'll get a refund; not fixed after all this time, not having another like the four I mentioned.

  • TaozTaoz Posts: 10,282
    nicstt said:

    So you can, think I'll get a refund; not fixed after all this time, not having another like the four I mentioned.

    Care to tell which the other four are?

  • nicsttnicstt Posts: 11,715

    I'll see what happens with the request on the old ticket

    I avoid that PA, which is a shame as like the characters but for the errors; but seems I got a character of theirs in a recent offer, so checking it carefully atm.

  • KeryaKerya Posts: 10,943

    There is a fix for those pesky lines on the legs - they happen with other characters too:

    http://www.daz3d.com/forums/discussion/comment/883734/#Comment_883734

     

  • tl155180tl155180 Posts: 994

    I'd just get the refund if I were you. I had a similar problem on another model and was eventually told that the artist was happy that there was no issue to resolve. So I wouldn't hold your breath!

  • Cris PalominoCris Palomino Posts: 12,607

    Most PAs will try to correct errors if they are made aware of the problem.  You would still be able to obtain a refund, so it can't hurt to put in a ticket.

  • nicsttnicstt Posts: 11,715
    edited October 2016
    Kerya said:

    There is a fix for those pesky lines on the legs - they happen with other characters too:

    http://www.daz3d.com/forums/discussion/comment/883734/#Comment_883734

     

    Thanks but that isn't the issue.

    One of the things I check before asking or raising a ticket.

    Post edited by nicstt on
  • mjc1016mjc1016 Posts: 15,001
    nicstt said:
    Kerya said:

    There is a fix for those pesky lines on the legs - they happen with other characters too:

    http://www.daz3d.com/forums/discussion/comment/883734/#Comment_883734

     

    Thanks but that isn't the issue.

    One of the things I check before asking or raising a ticket.

    It can actually be caused by ANY control map being RGB instead of greyscale, thereby being incorrectly gamma corrected...so really all of them need to be checked.

  • TaozTaoz Posts: 10,282

    Increasing Translucency Weight for the Legs from 0.65 to 0.66 seems to help. 0.67 is too much  - the optimal value is probably somewhere between 0.657 - 0.663 I think.

  • nicsttnicstt Posts: 11,715
    mjc1016 said:
    nicstt said:
    Kerya said:

    There is a fix for those pesky lines on the legs - they happen with other characters too:

    http://www.daz3d.com/forums/discussion/comment/883734/#Comment_883734

     

    Thanks but that isn't the issue.

    One of the things I check before asking or raising a ticket.

    It can actually be caused by ANY control map being RGB instead of greyscale, thereby being incorrectly gamma corrected...so really all of them need to be checked.

    Like I said, I checked. And not the only thing I look at; it's common that one is wrong, but the wrong textures in slots. the wrong values in a praticular slot in comarrison to others also happens quite a lot; even on occasions a missing texture.

  • mjc1016mjc1016 Posts: 15,001

    It is worth checking/mentioning anyway...if for no other reason than it makes a more complete bug report.

  • nicsttnicstt Posts: 11,715

    True enough.

  • JessaiiJessaii Posts: 845

    Just was pointed to this thread and after taking a quick look over the maps seems to be a seam on the normal maps that got missed could you let me know if removing the normal maps fixes the issue? I dont see any seams on the textures otherwise loading them up 1 by 1 on a clay figure. If this fixes the issue will get an update in for it since I havent been contacted otherwise. Thanks! 

  • nicsttnicstt Posts: 11,715
    edited October 2016

    Thanks for stopping by...

    I'm off to bed, so will let you know in the morning. :)

    Post edited by nicstt on
  • nicsttnicstt Posts: 11,715

    Hi Silver

    Yes removing the normal maps resoloves the issue of the seam; of course, all your lovely detail gets lost, but at least I know the issue.

    Funny, but this is the first time I've had an issue that was related to the normal maps, well as far as I can recall.

  • nicsttnicstt Posts: 11,715
    edited October 2016

    I've editted the normal maps and managed to get the rid of the same, whilst only loosing a little detail. Under certain conditions, I'm still getting a little though.

    I can't get the saved files down to the size of yours though; just over 13MB is the smallest I've got them.

    Capture.JPG
    1223 x 1143 - 219K
    Post edited by nicstt on
  • JessaiiJessaii Posts: 845

    Will get fixes submitted to QA so they can update the product but thank you for checking, and I will take another peek over the other maps just to be sure and get it all uploaded tonight :) 

  • nicsttnicstt Posts: 11,715
    Silver said:

    Will get fixes submitted to QA so they can update the product but thank you for checking, and I will take another peek over the other maps just to be sure and get it all uploaded tonight :) 

    Thanks for your swift response; it's things like this that make me buy a PAs products more than once.

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