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PLEASE HELP

LPIncLPInc Posts: 21
in The Commons

I NEED HELP PLEASE I'M  TRYING TO INSTALL DAZ 4.9 with NO luck keeps crashing heres the pics i'm getting on frash install all the TIMEEEEEEEEE. PLEASE HELP.

Comments

  • 3Diva3Diva Posts: 11,981

    It sounds like you need technical help. I'd put in a support ticket. 

  • BeeMKayBeeMKay Posts: 7,019
    edited October 2016

    A few more details would be useful.

    At what point in the installation process the crash happens? Are you trying to install with the default values, or changed values? Are you installing manually, or using DAZ Installation Manager (DIM)? Are you installing as Admin, or subsidary account with no admin rights?

    What are your system specs? Windows (what version), Mac?

    Post edited by BeeMKay on
  • Serene NightSerene Night Posts: 17,704

    What is your operating system? Do you have a previous version installed? 

    I would reboot and try again. You can also try defragging your HD. and checking that a software security application might not be blocking the installer.

  • Richard HaseltineRichard Haseltine Posts: 108,637

    That looks likea  recent version of Windows, in which case you can use the Snipping Tool to take a screen shot - type Snipping at the start menu, then launch the Snipping Tool when the search returns that. In some versions of WIndows it will be ready to drag out a rectangle to take asnap (the screen will go grey) but if not (the screen is the normal colour) click New, then drag a rectable to highlight the area of interest and click the disc icon to save it for upload.

    I suspect you are using a slightly older version of DS - there was a known issue with the Improvement programme causing a crash in the .dll file used; updating may help, I can't recall if there is a way to turn the improvement programme off once you've opted in if the crash happens too soon (if you can get there it is in Edit>Preferences).

  • LPIncLPInc Posts: 21

    daz can't see all my characters in animate can't select ????

  • LPIncLPInc Posts: 21

    the one i'm working on WHY???

  • Richard HaseltineRichard Haseltine Posts: 108,637

    I'm not sure what you mean - is this regarding AniMate? Do you have the full license or the Lite license included with Daz Studio?

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