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Victorian Innocence: Bundle Complete Question

KnittingmommyKnittingmommy Posts: 8,191
edited August 2016 in The Commons

Anyone who has purchased this, can you tell me if you had any problems installing the Neo-VITextureExp-Bundle that came in it?  Everything else installed fine, but that one had a problem.  

I got the following error:  

  • The "IM00029976-01_NeoVITextureExpBundle.zip" file is invalid. It does not contain a manifest, or is corrupt. The product cannot be installed. 

Just thought I'd ask before filing a help ticket to see if anyone actually managed to get that installed.  I tried deleting and downloading again, but that didn't work. Thanks.

Edit:  I forgot to add that I did double check and there is a Manifest file inside the zipfile.

Post edited by Knittingmommy on

Comments

  • Charlie JudgeCharlie Judge Posts: 13,336

    Yes. It was in my product updates today and still gave that error message.

  • KnittingmommyKnittingmommy Posts: 8,191

    Well, I sent in a Help Request.  Now, I just wait.

  • nelsonsmithnelsonsmith Posts: 1,337


    Yep.  Bought it for the hat and googles,  haven't been able to use it.  Pretty much just wrote it off as a loss for the moment.

  • KnittingmommyKnittingmommy Posts: 8,191

    Well, I got a reply to my ticket.  Says they are looking into it.

  • xyer0xyer0 Posts: 6,372

    I got the same result.

  • mmitchell_houstonmmitchell_houston Posts: 2,524

    The tip is much appreciated, everyone. I bought it, but will delay installing it until they get it fixed.

    Would you guys please post a note here when that happens?  Thanks! 

  • ScavengerScavenger Posts: 2,674

    I bought it, but haven't installed it yet.

  • KnittingmommyKnittingmommy Posts: 8,191

    I'll post with updates if they get back to me about my ticket.  I really like that texture set and really wanted to use it soon.

  • ScavengerScavenger Posts: 2,674
    edited August 2016

    I just tried to install it.

    It is not fixed.

    The problem is that the DIM/zip file is misformed. The Content folder and the Manifest and supplement are supposed to be on the top level of the zip, but they're within another folder. fig 1

    You can manually fix it by unzipping the DIM and rezipping it corretly. fig 2

     

    I've sent in the info with a bug report to get added to the other.

    Screenshot 2016-08-17 17.48.42.png
    1207 x 648 - 104K
    Screenshot 2016-08-17 17.50.42.png
    1214 x 633 - 158K
    Post edited by Scavenger on
  • KnittingmommyKnittingmommy Posts: 8,191

    I got an email the other day that they have verified a problem and it was being reported to the proper person to be fixed.  Said I would get an update when it was fixed.  I'll update the thread as soon as I hear about an update ready for download in DIM.

  • KnittingmommyKnittingmommy Posts: 8,191
    Scavenger said:

    I just tried to install it.

    It is not fixed.

    The problem is that the DIM/zip file is misformed. The Content folder and the Manifest and supplement are supposed to be on the top level of the zip, but they're within another folder. fig 1

    You can manually fix it by unzipping the DIM and rezipping it corretly. fig 2

     

    I've sent in the info with a bug report to get added to the other.

    Thanks for the info.  I might give that a try if I don't hear soon because I'd really like to use the textures in a render!

  • TaozTaoz Posts: 10,285
    Scavenger said:

    I just tried to install it.

    It is not fixed.

    The problem is that the DIM/zip file is misformed. The Content folder and the Manifest and supplement are supposed to be on the top level of the zip, but they're within another folder. fig 1

    You can manually fix it by unzipping the DIM and rezipping it corretly. fig 2

    I tried to fix it manually by removing the top folder (several tries), didn't work for some reason (Install Failed each time).

  • TaozTaoz Posts: 10,285
    edited August 2016
    Taozen said:
    Scavenger said:

    I just tried to install it.

    It is not fixed.

    The problem is that the DIM/zip file is misformed. The Content folder and the Manifest and supplement are supposed to be on the top level of the zip, but they're within another folder. fig 1

    You can manually fix it by unzipping the DIM and rezipping it corretly. fig 2

    I tried to fix it manually by removing the top folder (several tries), didn't work for some reason (Install Failed each time).

    Correction - it does appear to install (no "Install Failed" message), but if you look at the file on the "Installed" tab in DIM it's 0 bytes.

    Post edited by Taoz on
  • KnittingmommyKnittingmommy Posts: 8,191

    Well, maybe I'll wait for a proper update then.  I'm hopeful I'll hear back soon that the problem has been fixed.

  • Charlie JudgeCharlie Judge Posts: 13,336

    Just a quick Heads Up.

    I haven't heard anything back from Customer Services but I tried again to download and install it. And it installed with DIM.

    So, anybody still waiting on this may want to try downloading and installing it again.

  • KnittingmommyKnittingmommy Posts: 8,191

    I'll give that a try here in a bit.  I haven't heard anything from CS either yet.

  • TaozTaoz Posts: 10,285

    It was listed as an update in my DIM today, and installed fine, so I guess it's been fixed now.

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