DIM downloads at Dialup speed :(

I have a vrey fast internet and yet when trying to install using the DIM i get speeds that match my old DSL from 1999

anyone else getting SLOW sppeds like this? see bottom right corner of attached image compared to available sppeds from my place to Salt lake UT

 

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Comments

  • namffuaknamffuak Posts: 4,407

    Yeah - he new server config doesn't seem to handle load spikes like the old setup did. And a biit of bad timing Jen's shader updates on the same ay as a major bundle on sale . . .

  • Charlie JudgeCharlie Judge Posts: 13,248

    Yep. I'm having that trouble too. I have a high speed connection but my DIM downloads are moving at a very slow crawl.

  • warrenaowarrenao Posts: 65
    edited June 2016

    Same damn thing here. 60 Mb/sec connection. 500 K/sec download in DIM. This has happened a few times before in the last month or so. Daz needs to either scale their server cluster, or pull the plug on DIM. This is ludicrous.

    Post edited by warrenao on
  • takezo_3001takezo_3001 Posts: 2,023
    warrenao said:

    Same damn thing here. 60 Mb/sec connection. 500 K/sec download in DIM. This has happened a few times before in the last month or so. Daz needs to either scale their server cluster, or pull the plug on DIM. This is ludicrous.

    I agree, except for the DIM deletion, as I prefer it well above Daz connect!

  • Stryder87Stryder87 Posts: 899

    Same here.  I just made a huge purchase and, between that and a tremendous list of product updates (which is strange since I checked DIM yesterday and it was empty), it was about 2.5Gb of downloads and it took almost 5 hours.

    Hmmmm.. maybe I'm the one that broke the server.....  frown

     

  • namffuaknamffuak Posts: 4,407

    Blame it on Jen smiley- she updated all her shader sets for pathing issues and they went live today. And then there's the Rune 7 release, and a lot of people grabbing the pro bundle from the sound of it.

  • IppotamusIppotamus Posts: 1,580

    Ouch ... these speeds are ridiculously slow.

    Somebody in Utah needs to wiggle a chord or maybe buy a new one.

  • BlueIreneBlueIrene Posts: 1,318

    I encountered the shader updates late last night UK time and they weren't there yesterday, so they must have not long gone live. The download took most of the evening, even though we've got a fast connection here. I bought the new PC+ shaders this morning and those took more than an hour to download. It must be frustrating to have bought the new shaders and then find the updates waiting as well when you launch the DIM to download.

  • Charlie JudgeCharlie Judge Posts: 13,248

    I gave up trying last night and waited. However, it is still really slow for me this morning at 600kbs to 1mbs. And that is on a fast 60mbs connection. Grrr!!!

  • DAZ_RawbDAZ_Rawb Posts: 817

    We are looking in to ways to speed up the DIM download servers. Unfortunately DIM's architecture is not extremely easy to scale and it requires a bit of work, but we are working on it.

     

    As Daz grows we saw that DIM was going to be a bottleneck and that is why Daz Connect was built to be able to download using a globally distributed network of download servers. Since this system caches the files closer to the end user the more they are downloaded Daz Connect will actually speed up as more users use it. Also, things like last night's shader updates would be a lot simpler because only changed files would be downloaded instead of the entire package, so that's a plus there as well.

  • Stryder87Stryder87 Posts: 899
    DAZ_Rawb said:
    Since this system caches the files closer to the end user the more they are downloaded Daz Connect will actually speed up as more users use it.

    I thought Daz was in one location?  They have server farms around the globe?  Or, are they taking the route of Windows10 where a persons personal machine is being used by Microsoft as a shared resource for updates for people in your geographical area (using your bandwidth for their purposes I might add)?

     

  • Richard HaseltineRichard Haseltine Posts: 108,019
    Stryder87 said:
    DAZ_Rawb said:
    Since this system caches the files closer to the end user the more they are downloaded Daz Connect will actually speed up as more users use it.

    I thought Daz was in one location?  They have server farms around the globe?  Or, are they taking the route of Windows10 where a persons personal machine is being used by Microsoft as a shared resource for updates for people in your geographical area (using your bandwidth for their purposes I might add)?

    Daz is in one location, as are the main servers (which are used by DIM). The networked delivery system, used by Connect, is not however - it's a distributed network (which is why authentication has to be handled separately, even for the non-encrytped content) and so can be faster. It isn't using a peer-to-peer system piggy-backing on your bandwidth.

  • caravellecaravelle Posts: 2,649

    It's the same with the manual downloads. I just stopped the download of the 'Bone and Fantasy Iray Shaders' (btw: is it really neccessary for a shader to have almost 4 GB -  for the zip-files?) because Firefox told me that it would take 2 hours - just for one of the four files. I have a fast internet connection.

  • SPACECHIMPSPACECHIMP Posts: 212

    30 minutes today to download one of rons ps brushes manually,and about 40 minutes yesterday for 700mb content on Dim yesterday I havre virgin hispeed broadband really frustrating!

  • Jason GalterioJason Galterio Posts: 2,562
    Stryder87 said:
    DAZ_Rawb said:
    Since this system caches the files closer to the end user the more they are downloaded Daz Connect will actually speed up as more users use it.

    I thought Daz was in one location?  They have server farms around the globe?  Or, are they taking the route of Windows10 where a persons personal machine is being used by Microsoft as a shared resource for updates for people in your geographical area (using your bandwidth for their purposes I might add)?

    Daz is in one location, as are the main servers (which are used by DIM). The networked delivery system, used by Connect, is not however - it's a distributed network (which is why authentication has to be handled separately, even for the non-encrytped content) and so can be faster. It isn't using a peer-to-peer system piggy-backing on your bandwidth.

    Wait a minute...  Reading between the lines (perhaps incorrectly) if I have items installed via DAZ Connect...  And another Connect user needs those files, amd I serving them up like with a torrent?

    I am asking because as far as I know "distributed network" is corporate speak for "torrent file sharing."

  • Richard HaseltineRichard Haseltine Posts: 108,019
    Stryder87 said:
    DAZ_Rawb said:
    Since this system caches the files closer to the end user the more they are downloaded Daz Connect will actually speed up as more users use it.

    I thought Daz was in one location?  They have server farms around the globe?  Or, are they taking the route of Windows10 where a persons personal machine is being used by Microsoft as a shared resource for updates for people in your geographical area (using your bandwidth for their purposes I might add)?

    Daz is in one location, as are the main servers (which are used by DIM). The networked delivery system, used by Connect, is not however - it's a distributed network (which is why authentication has to be handled separately, even for the non-encrytped content) and so can be faster. It isn't using a peer-to-peer system piggy-backing on your bandwidth.

    Wait a minute...  Reading between the lines (perhaps incorrectly) if I have items installed via DAZ Connect...  And another Connect user needs those files, amd I serving them up like with a torrent?

    I am asking because as far as I know "distributed network" is corporate speak for "torrent file sharing."

    No, that's the opposite of what I said - it is not using your bandwidth as a peer-to-peer system, it is downloading from a network of servers paid for by Daz. But, unlike the direct downloads, it is a network of servers with local caches in many palces spreading the load and reducing the bottlenecks of the DIM servers so should yield faster downloads for users.

  • Jason GalterioJason Galterio Posts: 2,562

    But the local caches are not located on individual DS4.9 installations, right?

    I am asking because I do 90% of my work while on a cellular connection. So I specifically do not use Connect because I cannot afford to have shadow downloads going on. Having shadow uploads going on would be twice as bad.

  • Richard HaseltineRichard Haseltine Posts: 108,019

    But the local caches are not located on individual DS4.9 installations, right?

    I am asking because I do 90% of my work while on a cellular connection. So I specifically do not use Connect because I cannot afford to have shadow downloads going on. Having shadow uploads going on would be twice as bad.

    No, they are part of the Daz controlled (and paid for) infrastructure (I assume it's leased rather than a bunch of Daz-owned servers guarded by women in - skimpy - black). With Connect you are not serving data to anyone else.

  • Jason GalterioJason Galterio Posts: 2,562

    Okay, good. I just wanted to make sure...  "distributed network" is one of the buzz words that set my mental wires on fire.

    Mostly because I've already been burned by other programs making unannouced use of my connection. And frying my my data usage for the month.

  • namffuaknamffuak Posts: 4,407
    DAZ_Rawb said:

    We are looking in to ways to speed up the DIM download servers. Unfortunately DIM's architecture is not extremely easy to scale and it requires a bit of work, but we are working on it.

     

    As Daz grows we saw that DIM was going to be a bottleneck and that is why Daz Connect was built to be able to download using a globally distributed network of download servers. Since this system caches the files closer to the end user the more they are downloaded Daz Connect will actually speed up as more users use it. Also, things like last night's shader updates would be a lot simpler because only changed files would be downloaded instead of the entire package, so that's a plus there as well.

    Are the off-line installers also spread across the server collection, or are they also dependant on the local DAZ servers? I ask, because a number of us will never be able to connect our primary system to use Connect for downloads.

  • Richard HaseltineRichard Haseltine Posts: 108,019

    It's a CDN (Content Delivery network, I believe) - if you use soemthing like NoScript to control what scripts can run in your browser you will probably have seen that a lot of the bigger sites use those to deliver at least the high-bandwidth parts of their pages, from (generally) servers located in your geogrpahical region rather than from the base server the actual site runs from.

  • eric suscheric susch Posts: 135

    380 KB/s.   Ouch.  I guess I really don't need those shader updates today.

  • TaozTaoz Posts: 10,256
    edited June 2016

    It's a CDN (Content Delivery network, I believe) - if you use soemthing like NoScript to control what scripts can run in your browser you will probably have seen that a lot of the bigger sites use those to deliver at least the high-bandwidth parts of their pages, from (generally) servers located in your geogrpahical region rather than from the base server the actual site runs from.

    Renderosity moved their content files to amazon.s3 a couple of years ago which increased the download speed a lot in general, but it can vary a lot at times, or even pause for a while sometimes, because of varying load on the amazon servers. When they had the files on their own servers you'd usually get a steady max 500 KB/s.

    Post edited by Taoz on
  • DAZ_RawbDAZ_Rawb Posts: 817

    Just to clarify, Daz Connect uses the same CDN as the store itself.

  • IppotamusIppotamus Posts: 1,580

    Well the speeds were horrible during the off hours while Utah and America was sleeping.. 

    They remain horrible now.

    Pretty frustrating not being able to retrieve purchased content in an even remotely timely manner.
     10 gb at 60kbs?

    Connect is not an answer for many of us.  :(

  • Stryder87Stryder87 Posts: 899
    Stryder87 said:
    DAZ_Rawb said:
    Since this system caches the files closer to the end user the more they are downloaded Daz Connect will actually speed up as more users use it.

    I thought Daz was in one location?  They have server farms around the globe?  Or, are they taking the route of Windows10 where a persons personal machine is being used by Microsoft as a shared resource for updates for people in your geographical area (using your bandwidth for their purposes I might add)?

    Daz is in one location, as are the main servers (which are used by DIM). The networked delivery system, used by Connect, is not however - it's a distributed network (which is why authentication has to be handled separately, even for the non-encrytped content) and so can be faster. It isn't using a peer-to-peer system piggy-backing on your bandwidth.

    Wait a minute...  Reading between the lines (perhaps incorrectly) if I have items installed via DAZ Connect...  And another Connect user needs those files, amd I serving them up like with a torrent?

    I am asking because as far as I know "distributed network" is corporate speak for "torrent file sharing."

    No, that's the opposite of what I said - it is not using your bandwidth as a peer-to-peer system, it is downloading from a network of servers paid for by Daz. But, unlike the direct downloads, it is a network of servers with local caches in many palces spreading the load and reducing the bottlenecks of the DIM servers so should yield faster downloads for users.

    So am I relatively correct in thinking that what you mean is that Daz is running BranchCache Servers (https://technet.microsoft.com/en-us/library/dd425028.aspx)?  That would make sense then.

     

  • Kev914Kev914 Posts: 1,126

    It was no picnic installing the Bone and Fantasy Iray Shaders in Daz Connect either.

    Most products will have a slow period where it says on 10 or 20 files for a while and then it breezes through a lot of the others. Sometimes there will be more than one place where slows down and obtains data from daz and then it will speed up again.

    But this one was unreal. It said it was obtaining data for a while then it was installing 1 of 630. Then it was obtaining data for a while and then installing 2 of 630. Sometimes it would stay on the same file for more than one iteration. It must have done that for 400 of 630 files. And I'm sure it took an hour to install just that one product. Fortunately the other 7 products I bought weren't as sluggish. But it still took longer than usual, I think. I watched two episodes of Game of Thrones while I was waiting on these 7 products to install.

  • Silver DolphinSilver Dolphin Posts: 1,638

    I'm getting a whopping 330 KB/s on DIM! Is this blazing fast or what. I may need to trade in my cable modem for a faster dial up modem. Ha ha. I think someone forgot to upgrade the number of servers when they got the great idea of making everyone connect more, or is new encryption scheme slowing things down? I wonder if all that logging in everytime I turn on Daz 4.9 and the metadata updates is slowing things down. It sounds like Daz may need to hire an outside company to handle all the new traffic that occurs because of new connect features and metadata updates. I wonder if Daz would let us mail them USB pen drives so we can get our files.

  • HorusRaHorusRa Posts: 1,664
    edited August 2017

    -

    Post edited by HorusRa on
  • namffuaknamffuak Posts: 4,407
    KevinH said:

    It was no picnic installing the Bone and Fantasy Iray Shaders in Daz Connect either.

    Most products will have a slow period where it says on 10 or 20 files for a while and then it breezes through a lot of the others. Sometimes there will be more than one place where slows down and obtains data from daz and then it will speed up again.

    But this one was unreal. It said it was obtaining data for a while then it was installing 1 of 630. Then it was obtaining data for a while and then installing 2 of 630. Sometimes it would stay on the same file for more than one iteration. It must have done that for 400 of 630 files. And I'm sure it took an hour to install just that one product. Fortunately the other 7 products I bought weren't as sluggish. But it still took longer than usual, I think. I watched two episodes of Game of Thrones while I was waiting on these 7 products to install.

    In DIM that product has four separate files. each larger than 680 MB. I haven'y had a chance to download any of it yet, but there are apparently just a few really whopping big files in the package.

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