Two tickets for a refund ignored? Answer, no. Wrong mail, my mistake!
takezo_3001
Posts: 2,026
I bought the Haley bundle on may 29th and opened two support tickets for a refund/credit as I was not satistfied with the product's limitations, first on monday, second on tuesday, I have yet to hear from the sales staff...
My mistake, they answered via email, not through the site's messaging system!
Post edited by takezo_3001 on
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Comments
That's odd usually they are pretty quick
Monday was a holiday...
My fault, you're right they don't respond via site mail, but email....My mistake, I'll edit my post!
Yeah, I forgot that bit, I don't celebrate holidays, matter is put to rest so far...
Yes, but they were still closed, so an extra day or two is usually needed.
kudos for setting the record straight!
No matter, they responded quite promptly I was looking for the site message/mail instead of my own email, which I rarely use as it's only for this site's authentication also, I rarely ask for refunds (With most e commerce) as I am usually satisfied here with Daz's PAs!
Naturally, as I love this site and it's only fair!
As with a great many on line stores your email address is counted as your user name. So any correspondance will go to that.
I just wish that I would receive all of the emails. The only ones that don't reach me (that I know of, at least), for some reason, are the gift card codes. Every time I purchase one, I have to turn in a trouble ticket asking for conversion to store credit.