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Contacting a Vendor?

3Diva3Diva Posts: 11,974
edited May 2016 in The Commons

Hi, I'm fairly new to Daz Studio and just bought my first Genesis 3 character. However when I load the character it says it has missing files. The discription says the figure only requires Geneis 3 Female, which I have. However it lists two missing files: 

data/daz 3d/genesis 3/female/morphs/daz 3d/body/pbmnaveldepth.dsf

data/daz 3d/genesis 3/female/morphs/daz 3d/body/pbmnavelhorizontal.dsf

 

Where can I get these so it doesn't give me that error message every time I load the figure? And also how do I contact the vendor I bought it from to let them know? Or do I just contact Daz Studio directly? OR am I just doing something wrong? 

Again I'm fairly new to buying from the Daz store and could use some advice and help with this. Thank you in advance for reading this and hopefully responding. :D I'm not sure if I'm doing something wrong, insatlled something wrong, or if it's an issue on the vendor side, so I'm not sure what action to take. 

Post edited by 3Diva on

Comments

  • BeeMKayBeeMKay Posts: 7,019
    edited May 2016

    DAZ STudio is the software. You'd usually contact DAZ3D Customer support http://www.daz3d.com/help/help-contact-us

    Have you installed the Genesis 3 female starter Essentials that came with DAZ Studio?

    Post edited by BeeMKay on
  • LeanaLeana Posts: 12,777

    If there is a problem with a product you need to contact DAZ customer support, not the vendor directly.

    As for those morphs, they are probably from the Genesis 3 body morphs pack: http://www.daz3d.com/genesis-3-female-body-morphs

    What character is that? If it doesn't list the body morphs as required on the product page then the page should be fixed.

  • 3Diva3Diva Posts: 11,974
    BeeMKay said:

    DAZ STudio is the software. You'd usually contact DAZ3D Customer support http://www.daz3d.com/help/help-contact-us

    Have you installed the Genesis 3 female starter pack?

    Yeah, I have the Genesis 3 Start Esentials installed. 

  • 3Diva3Diva Posts: 11,974

    Ah never mind. I think I fixed it. I searched my hard drives for the files it mentioned and found them in the GENESIS morphs. I copied them and moved them to the GENESIS 3 morphs file and now I don't get the error message anymore. 

  • LeanaLeana Posts: 12,777
    divamakeup said:

    Ah never mind. I think I fixed it. I searched my hard drives for the files it mentioned and found them in the GENESIS morphs. I copied them and moved them to the GENESIS 3 morphs file and now I don't get the error message anymore. 

    Genesis morphs won't work for Genesis 3, you need the G3 version.

  • BeeMKayBeeMKay Posts: 7,019
    Leana said:

    If there is a problem with a product you need to contact DAZ customer support, not the vendor directly.

    As for those morphs, they are probably from the Genesis 3 body morphs pack: http://www.daz3d.com/genesis-3-female-body-morphs

    What character is that? If it doesn't list the body morphs as required on the product page then the page should be fixed.

    You're right. I checked the file list, and they are part of that morph pack: http://docs.daz3d.com/doku.php/public/read_me/index/22050/file_list

  • ChoholeChohole Posts: 33,604

    Contact is done through the Daz 3D help desk. So file a support ticket and tell them what the problem is.  You can find them by scrolling down to the bottom of any page and clicking on the "Contact Us"  button. and then "Submit a Help Ticket"  from that page.

     

    BTW Daz Studio is the prgram.  Daz 3D is the Company.

  • 3Diva3Diva Posts: 11,974

    Thanks for the advice, guys! It's appreciated. So I guess the figure does require more than the base Genesis 3 figure. The product doesn't meantion that it needs a morph pack. But then these sound like two very minor morphs for the belly button, so I don't think I'll worry too much about it. 

  • BeeMKayBeeMKay Posts: 7,019
    divamakeup said:

    Thanks for the advice, guys! It's appreciated. So I guess the figure does require more than the base Genesis 3 figure. The product doesn't meantion that it needs a morph pack. But then these sound like two very minor morphs for the belly button, so I don't think I'll worry too much about it. 

    True, but it is still worth it to drop a note to customer support letting them know that the product pages miss the reference to the morph set. They can fix it, and other people won't run into the same problem as you did.

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