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Gift card issue

SnowSultanSnowSultan Posts: 3,773
in The Commons

I purchased a gift card for myself but I can't find the activation code on any mail I recieved or in my account info. Could someone tell me where it's usually found?

Comments

  • Charlie JudgeCharlie Judge Posts: 13,250
    edited April 2016

    You should receive an email titled 'You have been sent a gift'  It is sent to the email you filled in as receipient and the code is in that.

    If you didn't receive that email check your spam folder

    Post edited by Charlie Judge on
  • SnowSultanSnowSultan Posts: 3,773

    Heh, I checked it a dozen times, can't find it. Thanks though. Can you tell me where to send a mail for support?

  • ChoholeChohole Posts: 33,604

    Support ticket   From contact us on the bottom line

  • Charlie JudgeCharlie Judge Posts: 13,250
    edited April 2016

    It's also possible that you may have mistyped the recipient email when filling out the gift card form.

    You can contact customer service by clicking Help > Contact Us > Submit a Help Ticket

    Post edited by Charlie Judge on
  • UnseenUnseen Posts: 757
    edited April 2016

    You must effectively submit a ticket to the store dept. It already happened to me and it is what I had to do to get the problem fixed...

    Post edited by Unseen on
  • frank0314frank0314 Posts: 14,709

    Also check your spam folder

  • SnowSultanSnowSultan Posts: 3,773

    Yeah I'm almost positive I did...just hope if anyone else got it, they didn't already use it.   ;)   Submitted, thanks everyone.

  • SnowSultanSnowSultan Posts: 3,773

    Already fixed, wow. Thanks for excellent customer support as always.

  • JOdelJOdel Posts: 6,316

    I did that earlier and was unable to get back to claim it due to a Magneto error. It cleared up after a while though.

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