Deleting account
Syphonaptera
Posts: 191
Just a question , If I delete my Daz account and some time later will decide to create a new account again with the same personal information( exact email, etc.) , will all my content ordered at the Daz marketplace be available again ? I have so many issues right now with Daz 4.9 Pro and DIM installments I wonder if it is an account issue , maybe I have a corrupted database on daz' side . Tech support is aware of the DIM install/Daz 4.9 Pro install problems but I don't feel for waiting till that update arrives.
My main problem is the fact that , although all my Daz /DIM settings (paths , doenloads etc.) are correct, Daz 4.9 Pro does not recognize all my DIM installed products and I only can acces these prods in DAZ 4.9 Pro after I installed them AGAIN with that Daz Connect nonsense feature and this uses up my HDD free space. Also the annoying missing thumbs cannot be fixed( the white ones with exclamation mark) These problems are well known at Daz but they have no solution to it
Only thing Daz support does is having me resetting the DB and doing DB maintenance for a month now.
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Comments
Just take time off if its getting on your nerves. Just because you have an account does not mean you have to use it everyday.
What do you mean by delete account? You can't delete your account at the store - support could presumably disable it but it would, as far as I know, have to remain on the system, for accounting purposes. If you mean from your PC that won't affect the store account.
can you manual d/l with the 4.9?
...and this is one reason why I am reluctant to update. I have heard of similar issues happening to others as well.
I had this issue. Completely removing Daz Studio from my pc (folders, files, everything) and re installing the latest version fixed it for me at least.
Have you tried reimporting the metadata? I've had to do that several times to get a lot of the stuff to show up.
I started losing icons in my content library tab (just the main product image, not the individual item icons) So I did the re-import metadata and every time I did, I ended up with a new missing icon. (I was getting mulitple listings of each product, still with no icons, but only 1 listing actually had stuff in it.)
I eventually just went through and uninstalled all my products and re-installed them. That cleared up the multiple entries but not the missing icons. Oh well, at least my stuff is there.
Honestly, if you're having that much trouble and working with support, ask them to give you a version of 4.8. They know how much trouble you're having and nothing is working. It can't hurt to ask.
You really do not know what the whole idea is , dont you.....
I've followed your problem in the other threads, and deleting the account on the DAZ side of things is not really solving the problem. You made sure your content management directories for DAZ and Poser Content directories (as DAZ Studio needs both directories set to find its stuff) are pointing to the DIM installed content directory, and they match. You still get the exclamation marks problem, and all the database maintenence tools haven't helped. The exclamation mark is saying that DS looked at the directory you have in the Content Directory Manager, and finds nothing there, so at some point, somewhere in the process, DS and the CDM started to look at two different directories.
I had a similar problem when I moved my content folders from one drive to another manually; and in the end it turned out that a value in the database was not transferred despite the correct settings in the DIM and CDM. This could be solved fairly easily. But from what you wrote, it doesn't seem you moved around your content folders... so I'm at a loss, honestly.
If the content was still accessable through the Content Directory part, that at least would help, but with both, Smart Content and Content Directory being borked up....
The problem is that the dudes and dudettes at customer support aren't the ones who programmed the software; they have a catalogue of pre-defined answers, and otherwise will give your information to the programmers, who then can also only do guesswork (unless they can recreate the exact same issue on their systems). The programmer dudes could properly help properly if you'd dump your PC in their lap and someone could look into it first hand. As they can't do that, it will be difficult to solve things.
Having wrote programs myself, even when you can re-create a problem it's still sometimes very difficult to figure out why the problem exists in the first place, let alone fixing it properly.
I understand it completely ,I worked for several companies' tech support ( f.e. Xbox / Xbox 360 , providers and even financial institutes/banks) the most annoying thing is is the fact that the issues were well known at Daz when launching Daz 4.9 Pro ! Most likely it is an issue to them that has no priority. Well , you and I know eactly how it goes......There is no solution other than to wait it out.