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Login doesn't work, smart content gone, products gone in DS 4.9

Boingo the ClownBoingo the Clown Posts: 97
edited April 2016 in Technical Help (nuts n bolts)

About a month ago I updated DAZ Studio 4.8 to version 4.9.  I did the upgrade, because a couple of the freebies I ordered from the shop at the time said they required a new download method that works from inside DS 4.9. {{EDIT: DAZ Connect}}

When I started DS 4.9, the first thing it did was ask me to login to my account.  I put in my registered email and password, and got an error. I have tried to login several times since then, but all I ever get is an error. The error does not even display any error text. It says there is an error, but does not say what it is.

Why can't I login?!?

Once in DS 4.9, I immediately noticed my smart content was gone. I don't know where it went. It is just gone.

Where is my smart content?!?

I was able to get something when I unchecked the "Filter By Content" box, but all it was was a bunch of ! symbols that do nothing.

This is seriously fowled up.

Then I tried to using the Content Library. I usually find most of my content by searching through "Products", but now the products all show ! symbols as well, and no content shows up in the Content Library window.

WTF are my products?!?

Does anyone know how to fix this? I used to be able to get at my content, but now I can't.

If there is no way of fixing this, is there a way for me to downgrade back to DS 4.8 and get things working again?

Post edited by Boingo the Clown on

Comments

  • mjc1016mjc1016 Posts: 15,001

    First...what operating system are you running?

    Second, which version of 4.9? (Screenshot of the  Help > About screen would be nice)

  • Boingo the ClownBoingo the Clown Posts: 97

    Windows 7 (I am not going to "upgrade" to Win10, so don't ask.)

    DS v 4.9.1.30 Pro Edition 64 bit

  • mjc1016mjc1016 Posts: 15,001
    edited April 2016
    Boingo the Clown said:

    Windows 7 (I am not going to "upgrade" to Win10, so don't ask.)

    DS v 4.9.1.30 Pro Edition 64 bit

    I'd never ask anyone to willing update to that fornicating pile of slug droppings...so no worries, there (I'm a little miffed, the last update basically reset all the stuff on my wife's laptop to 'factory' and I just had to go put everything back...again).

    And the latest Studio...there were a couple of connecting/cms type problems fixed in this version, so you have those in place already.

    Next, question...is the CMS running (if you have Studio open and pull up Task Manager are several instances of PostgreSQL running)?

    What about security software? 

    This has the hallmarks of something actively blocking/preventing Studio from connecting and possibly the CMS from running.

    Post edited by mjc1016 on
  • Boingo the ClownBoingo the Clown Posts: 97

    How do I go back to DS 4.8 then?

    I don't need DAZ Connect.  I just need DS to work.

     

  • mjc1016mjc1016 Posts: 15,001

    Unless you have the installer backed up somewhere...you can't.

  • Boingo the ClownBoingo the Clown Posts: 97
    edited April 2016

    So I upgraded and ended up with a version of DS that is less functional then its predecessor, and there is no way back to the working one.

     

    Any thoughts on how I can get the products to appear in the content library again?

    Post edited by Boingo the Clown on
  • thomvinsonthomvinson Posts: 79

    I had the same problem, I ended up running the content DB manager and DB migration tools. Turned out that the new install was lookinhg for my content in the wrong place, once everything was located it started working fine.

  • mjc1016mjc1016 Posts: 15,001
    Boingo the Clown said:

    So I upgraded and ended up with a version of DS that is less functional then its predecessor, and there is no way back to the working one.

     

    Any thoughts on how I can get the products to appear in the content library again?

    What security/AV/firewall software are you running?

  • fixmypcmikefixmypcmike Posts: 19,689

    Does your content show up correctly in Content Library > Daz Studio Formats and Content Library > Poser Formats?

  • Boingo the ClownBoingo the Clown Posts: 97

    If I go into the tree, I can find most (but not all) of my stuff.  It's all there.

    It just does not show up in Smart Content, Products, or in searches.

    Oh yeah.  Let's add that to the list.

    Searches don't work.

  • Charlie JudgeCharlie Judge Posts: 13,251
    edited April 2016
    thomvinson said:

    I had the same problem, I ended up running the content DB manager and DB migration tools. Turned out that the new install was lookinhg for my content in the wrong place, once everything was located it started working fine.

    That's pretty much what I had to do. I set up DS4.9  on my new computer and then installed everything with DIM; but a lot of my content wasn't showing up in smart content.

     I right clicked on the smart content tab and selected DB maintenance. Then I checked reimport the metadata box

    Post edited by Charlie Judge on
  • SpottedKittySpottedKitty Posts: 7,232
    Boingo the Clown said:
    It just does not show up in Smart Content, Products, or in searches.

    Oh yeah.  Let's add that to the list.

    Searches don't work.

    Every time that happens to someone, it usually means the CMS (Content Management Service, it controls the searches and Smart Content and Products views) either isn't working or thinks it hasn't been told where your perfectly functional and complete database files are already existing. That's why you're being asked these questions, this has happened to other people and there are easy ways to fix your system.

    Note to others in this thread; how many times does this make that a "latest 4.9" update appears to have mislaid the database files? There has to be a bug somewhere, I've seen way too many posts like this in the last few weeks to be a coincidence.

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