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Install Manager and manual downloads ~ Can't download Star-related items

N-RArtsN-RArts Posts: 1,603
edited March 2016 in The Commons

Hi,

Yesterday I bought a few items for Star, they've installed on my laptop, but I can't download them onto my desktop (where I do all of my rendering). At the same time, I bought the Betty Outfit, and that's downloaded and installed to my tower with no problem.

Install manager keeps saying "download failed" with the Star items. But it's downloading and installing other items with no problem. 

Can anyone suggest anything, or will I have to open a ticket? 

Thanks for any help :)

EDIT: I've just tried my manual downloads, and it says that the file(s) - for the Star items- don't exist.

EDIT 2: This is what the site is showing me on manual download (see attached)

 

Post edited by N-RArts on

Comments

  • DAZ_RawbDAZ_Rawb Posts: 817

    Let me check in to this and see what I can find. What item specifically where you attempting to download?

  • N-RArtsN-RArts Posts: 1,603

    Thank you. :3

    I've been trying to download: 

    Sugar for Star!

    Starry Night

    Pink LUV: Passion Suit for Star!

    NightSlayers: Cage Top for Star!

     

  • IceDragonArtIceDragonArt Posts: 12,762
    edited March 2016

    Oh I didn't see this or I wouldnt' have started another thread.  Mods feel free to delete mine.  I am getting an error as well when trying to load Maxwell from Mortem Vetus.    Everything else I purchased today from the Daz store loaded fine.  I tried manually and I tried DIM. Worked fine on the laptop earlier.

    Magento Commerce

    There has been an error processing your request

    File does not exist Trace: #0 /var/www/html/daz3d.com/magento/web/app/code/local/Daz/Downloader/controllers/CustomerController.php(238): Daz_Downloader_Helper_Data->downloadFile(Object(Daz_Downloader_Model_File)) #1 /var/www/html/daz3d.com/magento/web/app/code/local/Daz/Downloader/controllers/CustomerController.php(83): Daz_Downloader_CustomerController->_downloadFile() #2 /var/www/html/daz3d.com/magento/web/app/code/local/Mage/Core/Controller/Front/Action.php(188): Daz_Downloader_CustomerController->filesAction() #3 /var/www/html/daz3d.com/magento/web/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Front_Action->dispatch('files') #4 /var/www/html/daz3d.com/magento/web/app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http)) #5 /var/www/html/daz3d.com/magento/web/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch() #6 /var/www/html/daz3d.com/magento/web/app/Mage.php(683): Mage_Core_Model_App->run(Array) #7 /var/www/html/daz3d.com/magento/web/index.php(92): Mage::run('default', 'store') #8 /var/www/html/daz3d.com/magento/web/index_redir.php(33): require_once('/var/www/html/d...') #9 {main}

    Error log record number: 658216645986

    Magento is a trademark of Magento Inc. Copyright © 2013 Magento Inc.

    Post edited by Richard Haseltine on
  • N-RArtsN-RArts Posts: 1,603

    Whatever the problems was must have been solved. I've downloaded those Star items today.

    Thank you :)

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