Platinum Payment Failed! Is There a Way To Do It Manually?

Comments

• fixmypcmike Posts: 19,690

  February 2016

  Submit a ticket to Sales Support.
• Charlie Judge Posts: 13,253

  February 2016

  You can purchase a qurterly or annual membership and then pay for it through checkout just like you would any other purchase. This will then be added to your time and extent your expiration date by the appropriate amount.

  http://www.daz3d.com/catalogsearch/result/?q=Platinum+club+membership
• OrionPax09 Posts: 419

  February 2016

  Fixmypcmike said:

  Submit a ticket to Sales Support.

  Okay, how do I do that? Could you provide a link?

  Sorry, but this has never happened to me before!
• Charlie Judge Posts: 13,253

  February 2016 edited February 2016

  OrionPax09 said:

  Fixmypcmike said:

  Submit a ticket to Sales Support.

  Okay, how do I do that? Could you provide a link?

  Sorry, but this has never happened to me before!

  https://helpdaz.zendesk.com/hc/en-us/requests/new

  Post edited by Charlie Judge on February 2016
• SpottedKitty Posts: 7,232

  February 2016

  Another alternative is to buy yourself a Gift Card, convert it into store credit, and pay with that. A lot of us used to do it this way, because up until a few years ago, some bank cards (not credit cards, I think they were OK) couldn't be used to buy annual memberships.
• Daz Jack Tomalin Posts: 13,817

  February 2016

  Yea, file a ticket just to be on the safe side.

  But as it's been mentioned, if you do purchase an additional quarterly/annual membership the time is just tacked onto the end of your existing membership period :)
• OrionPax09 Posts: 419

  March 2016

  Good news, everyone. I found the cause of the problem and Platinum payments are now going as smoothly as they should be. :D