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DAZ CMS login -> BSOD (Solved)

LimbaLimba Posts: 53
edited February 2016 in Technical Help (nuts n bolts)

Hi,

Did anyone had this kind of problem?

5-7s after login to new CMS through DAZ studio Smart Content page then the system will BSOD

Noticed also network connection number is rising fast until BSOD and most of them was from DAZ studio.

Here crash dump analysis

On Tue 16.2.2016 9:42:38 GMT your computer crashed
crash dump file: C:\Windows\Minidump\021616-42759-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x743C0)
Bugcheck code: 0x4A (0x76D8D42A, 0x2, 0x0, 0xFFFFF8800BCB2B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 16.2.2016 9:42:38 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x4A (0x76D8D42A, 0x2, 0x0, 0xFFFFF8800BCB2B60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

Br,

Juha

edit:

I will test dropping daz process priority. Usually I do this when I start to render

 

Post edited by Limba on

Comments

  • Richard HaseltineRichard Haseltine Posts: 108,078

    What security software (particularly what firewall) are you using?

  • LimbaLimba Posts: 53
    edited February 2016

    Antivirus and firewall is Bitdefender.

    I have done quick check for ram and boot files with Malwarebytes Anti-Malware.

    I just tried that priority drop but it wasn't any help. Same bsod.

     

    Edit:

    I just tested computer with f-secure online scanner and it didn't find anything.

    Post edited by Limba on
  • IceCrMnIceCrMn Posts: 2,319

    One of the google searches you posted had this

    http://answers.microsoft.com/en-us/windows/forum/all/msi-gt60-bsod-win7-irqlgtzeroatsystemservice/9f1e344a-3011-4f8c-9036-0d9f0e2d1c85

    looks like bitdefender has been causing this for many people.

    An easy way to test this is to uninstall bitdefender and see if the problem persists.

  • mjc1016mjc1016 Posts: 15,001
    icecrmn said:

    One of the google searches you posted had this

    http://answers.microsoft.com/en-us/windows/forum/all/msi-gt60-bsod-win7-irqlgtzeroatsystemservice/9f1e344a-3011-4f8c-9036-0d9f0e2d1c85

    looks like bitdefender has been causing this for many people.

    An easy way to test this is to uninstall bitdefender and see if the problem persists.

    Yeah...the two things I come up with are drivers and antivirus programs causing it...with a distant 3rd being malware infestations.

  • LimbaLimba Posts: 53

    I just run with driver verify for next bsod and bitdefender was cause. I think I will install f-secure for test.

    I also noticed that DAZ Studio was doing massive number of connections before bsod to ip 108.166.36.110 but no data transfers.

     

    Offtopic:

    I changed to bitdefender because mcafee crashed unity compile process.

     

  • IceCrMnIceCrMn Posts: 2,319

    Thats a Rackspace IP, so it's probably part of the CDN.  

    The whois report shows Daz as the customer for that IP , so yeah, I'm going with CDN.

    CustName:       DAZ 3D
    Address:        5000 Walzem Rd.
    City:           San Antonio
    StateProv:      TX
    PostalCode:     78218
    Country:        US

     

  • LimbaLimba Posts: 53
    edited February 2016

    Good.

    After installing f-secure the first test was ok.

    Need to do Unity tests that it wasn't effected.

     

    Edit:

    Recommend to activate driver verifier tool if you have continuous bsod and it first points to windows own files. It consume litle more cpu when it doing all selected test to selected drivers. Also remeber to disable it after cause is found.

    Post edited by Limba on
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