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Offline Install doesn't work?

nightwolf1982nightwolf1982 Posts: 1,226
in The Commons

I'm trying to install a product using the offline package, but every time I do, DS crashes immediately.  I've submitted a help ticket, but I was wondering if anyone else was having issues?

Comments

  • Richard HaseltineRichard Haseltine Posts: 108,127

    Which version of DS?

  • nightwolf1982nightwolf1982 Posts: 1,226

    Both regular and Public Beta

  • Richard HaseltineRichard Haseltine Posts: 108,127

    Which product is it? Do you have both the SEP and SEA files?

  • nightwolf1982nightwolf1982 Posts: 1,226

    it's the Aave Nainen Vanilla Poses that come with his MeriMay Dress.  I have both files, placed in the correct directory, but Studio just crashes as soon as I hit 'Install Offline Products'

  • thd777thd777 Posts: 945
    edited February 2016

    As far as I understand, the computer you want to install on off-line needs to have connected to the DAZ servers ONCE in order to obtain the machine specific key. Did you do that? Obviously, it should not crash in any case, but it might be important to know.

    TD

    Post edited by thd777 on
  • nightwolf1982nightwolf1982 Posts: 1,226

    I've logged in with both versions of DS, and both crash.

  • Richard HaseltineRichard Haseltine Posts: 108,127

    I don't have that item so I can't test it, sorry.

  • nightwolf1982nightwolf1982 Posts: 1,226

    OK, did a complete wipe and re-install of DAZ Studio and the Beta, and they still crash when trying to install the Connect offline packages.  Interestingly enough, after the crash, the product shows up in Connect as installed, but with no files.  I tried this with Breast Controls for G3F, and the same thing happens.  When I check the product file directory, there's only one 0 byte product file.

    In any case, I'm waiting to hear what support has to say.

  • Richard HaseltineRichard Haseltine Posts: 108,127

    I think I do have Breast Control for G3F, I will download and test.

  • nightwolf1982nightwolf1982 Posts: 1,226

    Thanks

  • Richard HaseltineRichard Haseltine Posts: 108,127

    I don't get a crash, but the product does refuse to install even after uninstalling the DIM version:

    WARNING: cloud\dzcloudtasknotifier.cpp(178): Query (INSERT INTO "content" (product_id,product_path,filename,default_filename,path,file_and_path,last_filesystem_path,vendor_words,auto_words,user_words,description_id,note_id,content_type_id,compatibility_base_id,audience,group_num,hide,poser_type,studio_type,user_facing,hash,is_vendor,has_cloud_meta_data,is_installed,is_cloud_owned,needs_update,delete_on_update,date_created,last_update) VALUES (601, '1_23125', '!!Breast Side Smoother.dsf', '!!Breast Side Smoother.dsf', 'data/DAZ 3D/Genesis 3/Female/Morphs/Zev0/Breast Control', 'data/daz 3d/genesis 3/female/morphs/zev0/breast control/!!breast side smoother.dsf', '', '', '', '', NULL, NULL, NULL, NULL, 0, 0, 'f', 0, 1, 'f', 'bb2b21f66b5e8a47de8e66984f9f5ea3', 't', 't', 'f', 't', 'f', 'f', '2015-09-17 20:15:48', '2015-10-29 04:04:58') RETURNING id) failed with exception: ERROR:  duplicate key value violates unique constraint "content_product_id_path_filename_key"
    DETAIL:  Key (product_id, path, filename)=(601, data/DAZ 3D/Genesis 3/Female/Morphs/Zev0/Breast Control, !!Breast Side Smoother.dsf) already exists.

    WARNING: cloud\dzcloudtasknotifier.cpp(178): ERROR:  duplicate key value violates unique constraint "content_product_id_path_filename_key"
    DETAIL:  Key (product_id, path, filename)=(601, data/DAZ 3D/Genesis 3/Female/Morphs/Zev0/Breast Control, !!Breast Side Smoother.dsf) already exists.

    You might add that as a note to your support ticket.

  • DaikatanaDaikatana Posts: 830

    If DAZ3D wants its users to look at this new system in a comfortable and positive light,  this should perhaps be fixed ASAP. I was about to try the offline install scenario on the laptop I use when traveling.   Think I am gonna hold off on that for a bit now.

  • nightwolf1982nightwolf1982 Posts: 1,226
    edited February 2016

    I don't get any of those errors when I try to install.  The only thing that shows up in my log is:  WARNING: cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0, repeated a few hundred times, and WARNING: cloud\dzcloudtasknotifier.cpp(178): Could not fetch key, is valid (1) size is: 0, requested: 16 about midway through.

    Thing is, shouldn't this have been fixed before the general release?  Surely someone tested the functionality of the offline install process?

    Post edited by nightwolf1982 on
  • frank0314frank0314 Posts: 14,713

    Yes the products are tested very heavily. Sometimes an error occurs in the final wrap up phase of creation. You just need to report it to Daz and they will get it fixed pretty quickly. Sorry fro any inconvenient it is causing.

  • nightwolf1982nightwolf1982 Posts: 1,226

    Finally had the bright idea to try a different product, Crown Circlets for Any Figure, and what do you know, it worked!  There must be some kid of issue with the installer for Breast Control for Genesis 3 Females and the one for Aave nainen Vanilla Poses for Genesis 2 Females, because both of them crash my DS immediately.

  • DAZ_RawbDAZ_Rawb Posts: 817

    There are a number of products that cannot be installed via offline packages but are incorrectly being offered in product library in offline packages.

     

    The products that aren't installable via offline packages are the same as the products that can't be installed via Daz Connect (since it uses the same installation method internally). So any of the V4/M4 morphs, anything that is a plugin or anything that requires extra scripting/commands to be run upon installation can't be installed via Daz Connect via either directly installing it online or the offline packages.

  • nightwolf1982nightwolf1982 Posts: 1,226

    I get what you're saying, Rawb, but these are just poses and shaping morphs.  They aren't plugins, they don't require any extra scripts/commands to run, and I have dozens of similar products that install just fine through Connect.  I don't see why these two specific products should have any issues.

  • nightwolf1982nightwolf1982 Posts: 1,226

    Well, add Ghost Bride for Genesis 3 Females to the "Won't install through Connect" list.

    Seriously, is anyone else encountering these problems?

  • DAZ_RawbDAZ_Rawb Posts: 817
    nightwolf1982 said:

    Well, add Ghost Bride for Genesis 3 Females to the "Won't install through Connect" list.

    Seriously, is anyone else encountering these problems?

    Would you please add a ticket for this one, because I don't see any reason this shouldn't be installable. Thank you for bringing it up, I'm guessing it is either a stuck cache issue or something went wrong with the import. If this was an online install, could you try "Fetch Metadata" from the connect menu bar dropdown and try installing it again?

     

    Tell support that I sent you, and also include your log files so we can get the investigation started a bit faster.

  • nightwolf1982nightwolf1982 Posts: 1,226
    edited February 2016

    I added it to my existing ticket, since it's doing the exact same thing.

    Tried Update Metadata, nothing happened.

    Post edited by nightwolf1982 on
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