I'm trying to do a new clean install of selected components on a Windows machine to test. I have a hard enough time keeping DIM from barfing all over the C: drive, but I decided to try DAZCentral and there is no option. The drop down says controlled by DIM, so I download and install it through the browser (I did not see a way to do that through DAZCentral). Could not successfully install Studio until I removed DAZCentral. Now content is hit or miss. I may try to install it through Studio itself.

DIM was bad enough, but Central is buggy and doesn't seem to need to exist. I just may have to uninstall everything and use RegEdit to get all the other parts gone and start again with only DIM.

I've been using DIM for almost 2 years now and never had a problem.

DAZ Central was causing all sorts of problems for me, including not even installing new products after purchase. It kept telling me I needed to install DAZ Central after I had installed it. So I could not figure out what the point of it was, and I'm so annoyed that the DIM link is gone from after product purchase page. 

I'm really surprised with all the complaints here, that DAZ Central is still on the after product purchase page, and that DIM is gone. Now I have to remember to run DIM after I purchase anything. Not a big deal, but it doesn't seem like it would have been a big deal to leave the link on the page either. It was nice because it auto-logged into DIM so you could install products quickly. 

From what I'm gathering they created DAZ Central for new users. To make things simpler for them apparently. I guess if it works for them that is great. What do the rest of us loyal DAZ customers do? Will the issues/bugs with DAZ Central be addressed so we can benefit from the link on the after purchase page too? Seems like that's what they are pushing. So why not have it work correctly for everyone? It didn't even think I had DAZ Studio installed on my machine. If it's not backward compatible, why push it on everyone??

* Sigh *

DIM disappears, so do I.

I trust DIM to do what it says. I have al sorts of reservations about Smart Content, and now DazCentral.

DIM, as an acronym works; it's meaning is succinct - and it does manage my installs.

Daz Central sounds (and behaves) like big brother.

Studio 4.9 felt like Daz was trying to force something down my throat; this feels the same.

Daz Central is DIM with a simplified interface and option tree, for the benefit of new users.

It quite clearly isn't, when you consider all the reports and issues folks are having. Not to mention (ok I have) all the blatant dislike.

Dislike has nothing to do with whether it is the same under the hood, the issues people have been having mostly relate to paths - the fact that Daz Central appears to overwrite custom DIM paths with the defaults is in fact evidence that it is the same code at heart.

There seems to be noting simple about it.

I don't get it; Dim presents the products I haven't downloaded; those I have but haven't installed; and, those installed. That is simple.

I can't help thinking (taking at face-value, Daz's reasons), that Daz are using a software solution to fix a communication problem - or lack of communication in the form of viable instructions. Not that DIM requires many.

Documentation doesn't stop people from being confused, sadly - it just gives the people who try to help them a reference (and, sadly, a manual for others to tell the confused to read - with added adjectives)

If you can't figure out DIM, how the hell are you going to figure out how to render anything.

 

1.  It's just evidence that it changes your paths.

Not that we need evidence, since we have word, but using the same setting does imply it's likely the same code

2. So this is the reasoning behind  the lack of documentation?  And here I thought it was lack of concern.  At least it's better than "it's for your own good".

No, that was a comment in reply to your saying what was needed was better documentation rather than a simplified UI/UX.

Would not suggest anyone depend on 'Daz Central,' as of yet. Seems that it is somewhat "buggy." It would only recognise two thirds of my current order to install. Went back to "DIM," to verify & install full order. Also, 'Daz Cemtral' could use a few more options and features, like catagory selection, latest purchase, etc..... 

We're here.  Obviously I don't know specifically what the concern is, or what originally happened, but I would echo what some of the others here have said.  The best way to get any one on one issue resolved is to open a support ticket.  But if you feel that you are being treated poorly there, don't feel like you are without options.  Definitely ask to have your issue escalated if it's not being handled well or to your satisfaction.  Ask to have the support manager included, and also escalate up to me if that doesn't help get your issue resolved.  I wanted to be sure to answer your question here publicly, and ore generically like this, so that it might help not only with any problems you may be currently experiencing, but also so others can read the response if they run into frustrations in the future.  This way we can give the Customer Service team, and its leader the opportunity to resolv ethe issue (as well as bring to light any challenges there), and also things can be esclated and brought to light if that isn't sufficient to resolve it.  I'm very sorry you've been feeling frustrated recently.  We ddefinitely want to see what we can do to help.

OK .... #1 fix the store. 80% of your customer service workload has to come from problems with sales erros, slow server issues, etc etc
1B ...  Make your sales simple ... its like a math course to try and figure what you need to do, or buy, or what combo gives the best deal. It gets old. 
1C ... DO NOT have a sale one day and then a better one on the same products the next, or even within a few hours via coupons, banner ads, etc 
#2 ... pull back that DAZ Central fiasco. It destroyed my file structure as well the same for many others. It does not work correctly. 
#3... DO NOT sell products with DAZ Central ONLY installation method. 

1. a b and c: pretty sure the support people want it fixed almost as badly as we do. I know commerce sites are complicated beasts but there are some pretty bad bugs that should have been priority fixes.

2. Can't speak to that, it certainly is a pain on systems where other methods had been used before to install, but I've yet to see how it is on completely new setups, anyhow they're more likely to keep working on it rather than pulling it.

3. It's already been said that they won't and given the files used are the same as DIM they likely can't make something truly 'DazCentral Only'

DIM disappears, so do I.

I trust DIM to do what it says. I have al sorts of reservations about Smart Content, and now DazCentral.

DIM, as an acronym works; it's meaning is succinct - and it does manage my installs.

Daz Central sounds (and behaves) like big brother.

Studio 4.9 felt like Daz was trying to force something down my throat; this feels the same.

Daz Central is DIM with a simplified interface and option tree, for the benefit of new users.

It quite clearly isn't, when you consider all the reports and issues folks are having. Not to mention (ok I have) all the blatant dislike.

Dislike has nothing to do with whether it is the same under the hood, the issues people have been having mostly relate to paths - the fact that Daz Central appears to overwrite custom DIM paths with the defaults is in fact evidence that it is the same code at heart.

There seems to be noting simple about it.

I don't get it; Dim presents the products I haven't downloaded; those I have but haven't installed; and, those installed. That is simple.

I can't help thinking (taking at face-value, Daz's reasons), that Daz are using a software solution to fix a communication problem - or lack of communication in the form of viable instructions. Not that DIM requires many.

Documentation doesn't stop people from being confused, sadly - it just gives the people who try to help them a reference (and, sadly, a manual for others to tell the confused to read - with added adjectives)

If you can't figure out DIM, how the hell are you going to figure out how to render anything.

 

1.  It's just evidence that it changes your paths.

2. So this is the reasoning behind  the lack of documentation?  And here I thought it was lack of concern.  At least it's better than "it's for your own good".

This Daz Central is clearly not working for me!  Not at all!  I have installed it recently.

Firstly when opening Daz Central it states I don't have Daz Studio which is really crazy.  I am using Daz Studio 4.12 Pro, latest version.

Secondly when I open the items via Daz Central it pops up an error in Daz Studio.  Now I can't use DIM anymore as both can't work together.

So, what now?  Do I uninstall Central and go back to DIM, or what!?  I can download it manually also but DIM did all the work for me automatically.

Thank you,

Laura

 

 

 

In my case, setting advanced configuration in DIM solved the DIM problems, but I needed reset the database and reload metadata for DS. Some download failed, if it didn't fail then didn't load in Studio, even setting directories in Director manager.

daveso said:

horse 2 banner .. 10% off TODAY'S new debut items. I only bought the 2 PC+ items so the discount was minimal. 

Thanks for the info. I would have gotteng same minimal discount probably, but still seems like a decent banner, of course requires buying more but it has good potential if used for buying PA items. If it didn't required code, yesterday would have been very nice.

 

Another DAZ Central only installer. I hope this isn;t going to be a constant problem .
https://www.daz3d.com/to-wonder-for-a-curious-hallway-iray

Hmm. Out of the cart it goes then.

It's being resolved.. it's missing the installer, like the issue we had yesterday/

Yeah, but I need to check out today to collect that 10% off the next Pro Bundle, so it becomes a gamble between sleeping late, buying a currently broken item, or extra off a pro bundle I may or may not even want. Checking out with the rest of my cart is far and away the simplest action. Iirc, yesterday wasn't fixed before I went to sleep either.

I think it's $10 off, instead of 10%. So considering it will be already discounted, $10 seems actually better. Fingers cross it is aplied after all other discounts and not require coupon code.

And let's hope we like the bundle too 

Probably some of those artist will have items in the next bundle or add-ons who are selling today too. Based on that we might get decent hairs and morphs(not just the usual face change but fur, monster morphs, etc), add-ons will have places included.

Hmmm, let's risk it an see how this will turns out. I got already a few things off my wishlist during this sale, let's hope DAZ doesn't fail.

Another DAZ Central only installer. I hope this isn;t going to be a constant problem .
https://www.daz3d.com/to-wonder-for-a-curious-hallway-iray

No it isn't. it's another product without any installers. It looks as if there was a small batch of these. For soem reason the system that generates the store page is listing Daz Central as an option when it isn't - Daz_Rawb repeated yesterday that since Daz Central and DIM (and Manual) use the same package they will all be there together if any one of them is present.

daveso said:

horse 2 banner .. 10% off TODAY'S new debut items. I only bought the 2 PC+ items so the discount was minimal. 

Thanks for the info. I would have gotteng same minimal discount probably, but still seems like a decent banner, of course requires buying more but it has good potential if used for buying PA items. If it didn't required code, yesterday would have been very nice.

Another DAZ Central only installer. I hope this isn;t going to be a constant problem .
https://www.daz3d.com/to-wonder-for-a-curious-hallway-iray

Hmm. Out of the cart it goes then.

It's being resolved.. it's missing the installer, like the issue we had yesterday/

Yeah, but I need to check out today to collect that 10% off the next Pro Bundle, so it becomes a gamble between sleeping late, buying a currently broken item, or extra off a pro bundle I may or may not even want. Checking out with the rest of my cart is far and away the simplest action. Iirc, yesterday wasn't fixed before I went to sleep either.

I think it's $10 off, instead of 10%. So considering it will be already discounted, $10 seems actually better. Fingers cross it is aplied after all other discounts and not require coupon code.

And let's hope we like the bundle too 

Another DAZ Central only installer. I hope this isn;t going to be a constant problem .
https://www.daz3d.com/to-wonder-for-a-curious-hallway-iray

Hmm. Out of the cart it goes then.

It's being resolved.. it's missing the installer, like the issue we had yesterday/

Yeah, but I need to check out today to collect that 10% off the next Pro Bundle, so it becomes a gamble between sleeping late, buying a currently broken item, or extra off a pro bundle I may or may not even want. Checking out with the rest of my cart is far and away the simplest action. Iirc, yesterday wasn't fixed before I went to sleep either.

Even if you check out with the broken item, it will be fixed for you when it's fixed generally. You don't have to wait with the checkout.

I could have, but there's always another sale... or I might pick it up tomorrow as Still New

Another DAZ Central only installer. I hope this isn;t going to be a constant problem .
https://www.daz3d.com/to-wonder-for-a-curious-hallway-iray

Hmm. Out of the cart it goes then.

It's being resolved.. it's missing the installer, like the issue we had yesterday/

Yeah, but I need to check out today to collect that 10% off the next Pro Bundle, so it becomes a gamble between sleeping late, buying a currently broken item, or extra off a pro bundle I may or may not even want. Checking out with the rest of my cart is far and away the simplest action. Iirc, yesterday wasn't fixed before I went to sleep either.

Even if you check out with the broken item, it will be fixed for you when it's fixed generally. You don't have to wait with the checkout.

Another DAZ Central only installer. I hope this isn;t going to be a constant problem .
https://www.daz3d.com/to-wonder-for-a-curious-hallway-iray

Hmm. Out of the cart it goes then.

It's being resolved.. it's missing the installer, like the issue we had yesterday/

Yeah, but I need to check out today to collect that 10% off the next Pro Bundle, so it becomes a gamble between sleeping late, buying a currently broken item, or extra off a pro bundle I may or may not even want. Checking out with the rest of my cart is far and away the simplest action. Iirc, yesterday wasn't fixed before I went to sleep either.

Another DAZ Central only installer. I hope this isn;t going to be a constant problem .
https://www.daz3d.com/to-wonder-for-a-curious-hallway-iray

Hmm. Out of the cart it goes then.

It's being resolved.. it's missing the installer, like the issue we had yesterday/

Another DAZ Central only installer. I hope this isn;t going to be a constant problem .
https://www.daz3d.com/to-wonder-for-a-curious-hallway-iray

Hmm. Out of the cart it goes then.

You can't run them simultaneously, but if you close Daz Central you can use DIM.

Yes, as could anyone who actuallt reads the forums. Especially about new releases the core software. 

DAZ Central isn't being forced on anyone. This is just a distribution screwup and it will be fixed before the day is out. It will be in your Catalog and available once the issue is fixed. DAZ does care about the customers. 

I just bought Stonemasons Frontier Outpost (and added a free one with the coupon).

The free one appeared in my content, the Frontier Outpost did not.

I already filed a ticket, but for the last one DAZ took nearly seven weeks to answer ...
And again they are forcing a new buggy software on the users, since the new content only is downloadable through DAZ Central.
But what does DAZ care? they have my money and obviously anyway see no obligation to deliver the content bought or see that it works.

 

Do you know this for certain, have you actually got that from someone who works for Daz or is it speculation?

This is a known issue, Jack is trying to get it fixed. 

it another of those DAZ Central only installers. I hope this isn;t going to be a ocnstant problem. I have it in my cart and now happy I didn;t check out yet.

No it isn't. It looks as if it's another product with no installers, fro some reason the system is showing Daz Central as an installl method even when it isn't (the list of isntallers is generated from the available downloads, it isn't a separate ist added by a human).

Another DAZ Central only installer. I hope this isn;t going to be a constant problem .
https://www.daz3d.com/to-wonder-for-a-curious-hallway-iray

it another of those DAZ Central only installers. I hope this isn;t going to be a ocnstant problem. I have it in my cart and now happy I didn;t check out yet.

This Daz Central is clearly not working for me!  Not at all!  I have installed it recently.

Firstly when opening Daz Central it states I don't have Daz Studio which is really crazy.  I am using Daz Studio 4.12 Pro, latest version.

Secondly when I open the items via Daz Central it pops up an error in Daz Studio.  Now I can't use DIM anymore as both can't work together.

So, what now?  Do I uninstall Central and go back to DIM, or what!?  I can download it manually also but DIM did all the work for me automatically.

Thank you,

Laura