I use DIM, still does what it says on the tin; I dislike Central intensely.

i'll go ahead and blame Daz Central on this too, because this is a problem i din't have until now also.. lol

I also purchased item TOA Ryder for Genesis 3 Female yesterday.  I can not install via DAZ Central, DAZ Install Manager nor manual download. I tried again today with DAZ Central and it was a no go. So I decided to try a manual download once again. However the item no longer appears on this website's store. So I can not post a link to the item.

Here is a screen capture from my purchased items. Sorry it's the best I can do until the item reappears in the store.

... One little positive thing: I didn't get a single download failed on my order today so that is positive at least.

Meanwhile I can't get Channen Hair (55161) to download for the life of me. I've tried upwards of 50 times.

Lots of other things have been going very, very slowly and sometimes needing multiple attempts due to download failures.

This is the first time in the last few days that I didn't get a single download failed, the days before I have had one or two failed ones, and a few of those with no ability at all to downoad, not in DIM or manually. I opened a ticket about one of them and didn't get a reply about it, but it worked yesterday so you might want to submit one. It was such a relief to not have to go through the crazy clicking to downloading a file over and over again. But a big dissapointment about the missing order confirmations . 

I am so, so annoyed about the missing receipt emails. Especially since that's the only way we can keep track of how much we actually spent per item, courtesy of the asinine way in which orders are recorded in our Order History.

If it doesn't sort itself out by the time I get home from doing the grocery shopping, which takes longer these days since I'm doing it for multiple households (because plague), I'll be putting a ticket in. The amount of nonsense that we've had to put up with during the past week has been astronomical, and while download issues predate the changeover, they are certainly not helping matters now.

Besides being the only source of information on how much I actually spent on an item, now that the order number is missing from my product descrption page doing a search of emails is the only way I can fidn the order and date for my purchase. All this information is especially important in case I might want to return an item.

It took them a goodly amount of time and a lot of angry shouting to bring that information back the first time, too. And now they've nuked it again with absolutely no word, at least that I've seen, about putting it back again.

One wonders if this isn't intentional. That was floated the last time it happened, and the DAZ monkeys flew in insisting that no, no of course it wasn't intentional and there's no plan to force everyone toward Central even though that's what was heavily advertised in place of the sacrificed information.

Except here we are again, no SKU or Order #. It was like they decided that we could either have that info OR the product info, but not both.

I've just taken to putting N/A in the relevant fields and the slightly more formal equivalent of "can't look that up for you 'cause DAZ has made certain we don't have adequate access to that information anymore, sowwy~ UwU" into the description of my tickets.

Yesterday, I purchased over a dozen packages. Two of them refused to download and install. I tried DAZ Central, DIM and doing it manually. I was going to open up a trouble ticket this weekend. Today I purchased a few more packages and installed them via DIM. I just clicked the install button and ... the two packages that failed to download and install yesterday went through successfully.

I'm happy that it worked but why were all attempts yesterday failing?

My Daz Central dashboard has been stuck on a loading loop for the past 30 minutes. I"ve tried everything from quitting the app to logging out, uninstalling and reinstalling, and even restarted my computer with no success.

Does anybody know how to fix this issue?

(Oops. Well, I just hope if someone tries for Rutherford's Formal Sequence Progression they will go to a square next after the cross.)

Pimlico>Ickenham>Elm Park>Arnos Grove>Ladbroke Grove>Dagenham East>Oval>Ruislip Manor>Stepney Green>Morden>Plaistow>Wembley Central>Lyon Park Avenue>Alperton>Tooting Bec > Regents Park > King's Cross

And as the hapless Yankee tries to sort the theory of atomic history from the history of atomic theory, he (that is, I) step out of the tube again at

Oxford Circus

Though still uncertain why I was just at Saint Pancreas when there's hardly a liver in sight.

Ah  yes   Tooting Bec.   He needs to toodle of up north to find a bandsatnd to tootle at.  So ...........

Pimlico>Ickenham>Elm Park>Arnos Grove>Ladbroke Grove>Dagenham East>Oval>Ruislip Manor>Stepney Green>Morden>Plaistow>Wembley Central>Lyon Park Avenue>Alperton>Tooting Bec > Regents Park

and if the regents' do a bad enough job of parking the results will be

King's Cross

I don't see how it would affect DAZ studio if using DIM or manually downloads 

its only those using Connect and possibly DAZ central that would be affected or if you let it phone home by being signed in

Uninstalled many, many product packages before I realized what I had done and cleared/stopped.

do you delete your zips after installation?

if not it's easy to reverse

I delete in the interests of storage.  :(

 

More insult to injury, I am getting the DIM download failures  

Make sure the DIM is in the correct file path to your new drive download location, Setting DAZ up on a drive that isn't C can be a bit of an issue, when manually installing files from other sites like Render Erotica these files have to be placed in the library directly, can be done in a few area's of the studio also means you can have multiple files in several locations duplicating, so what i mean is you can load those files in with your other content in the manual file section or you can create whole new directories depending how much you want to sit there and data base all day doing this fiddily boring shit catagorizing products in file trees: "'l'll leave that one for the DAZ people" . The Dim and DAZ Central content usually installs in a seperate area from the manually installed library, some content instore doesn't fully load all materials via the DIM or Central so you might have to manually extract and install those files for all props & shaders to show up, Gets annoying when you have 1000's of different items some of them need to be fully unpacked manually because someone didn't install all materials via the other two installations.

Ah  yes   Tooting Bec.   He needs to toodle of up north to find a bandsatnd to tootle at.  So ...........

Pimlico>Ickenham>Elm Park>Arnos Grove>Ladbroke Grove>Dagenham East>Oval>Ruislip Manor>Stepney Green>Morden>Plaistow>Wembley Central>Lyon Park Avenue>Alperton>Tooting Bec >

Regents Park

Update the DIM, reinstall the file maybe.

on the 1st of Nov 2020 i noticed the DIM and all file servers where having issues, it took me two hours at one stage to download a 700 mb file which shouldn't take more then 5 minutes on my high speed connection. I then begain having issues using Internet Explorer as they changed the webpage with the store front not displaying products and links were not working, Someone here suggested i change browser, that worked for me. Since then i have had no issues with the Dim downloading files but there has been some issues with DAZ central not displaying all icons for products installed which most have fixed, now,  DAZ Central only hosting the more smart content with the DIM that manages the older content like V4 and M4 and a few other file types that don't display in Daz Central because they are an old format or haven't been loaded into the new Central format.

Conformation emails take longer to proccess but they do arrive in my inbox.

Hi,

I have been trying to download new content via Daz Central, but it appears to be stuck in "loading" mode. I have tried everything from
rebooting my computer to reinstalling it. Normally, it pops right open and I see all my content. Now, my content doesn't
show and it is still trying to load. Do you have any suggestions? 

Going back to the last move...

Who can forget the malodorous sounds of Herb Alperton & The Tooting Bec Brass playing Spanish Flea In Your Ear ! So throwing caution to the wind and with eyes tightly shut to avoid the rules changing...

Pimlico>Ickenham>Elm Park>Arnos Grove>Ladbroke Grove>Dagenham East>Oval>Ruislip Manor>Stepney Green>Morden>Plaistow>Wembley Central>Lyon Park Avenue>Alperton>

Tooting Bec

I chose this bundle as my starter bundle gift: https://www.daz3d.com/ophelia-7-starter-bundle using the code: SPECIAL-GIFT and it worked but I can't download it, no DIM link, the link to manual download leads to the product library with just the bundle page, without the individual products in it an no download link. Has this been reported? do I need to submit a ticket about it? And I didn't get a confirmation email this time either.

There is no link to daz central either, just manual download to a product page with no link at all. No way to download it.

Typically the bundles don't include any products in them themselves to download, the downloadable items are in the products included in the bundle.

the bundle is like the box that the goodies come in,   so the only thing you may find lurking in the empty bundle(box) is a cat. Possibly no even your own cat.

Or possibly a dead cat if its owner is named Schrödinger.

alles wat ik zondag kocht staat niet tussen mijn producten en ik word hier stillekes zot na 20tal mails het zelfde antwoord 

iemand zelfde probleem

 

In de Product Library zie ik wat ik gekocht heb sinds zondag wel - staat niet helemaal op volgorde dus je moet misschien even zoeken. DIM (en dus ook DAZ Central) zie ik inderdaad niets staan vanaf zondag. Maar het staat wel allemaal in de orders.

Dus je kan bij je producten als het goed is, je moet dan alleen met de hand installeren.

I am seeing stuff start to come through! I swapped to DIm this week from daz central (I thought something broke in central when my items went missing and it said uninstall). I am using the order number from the order page and downloading the entire order, and the green download order button.

A huge thank you! I'm not sure it is all orders, but checking, It is progress, and wanted to drop an update in case others may need to go into the order and try an update for DIM. I can't speak for central, but the items are showing there once installed. I tried a push all day so I am not sure which took or if this is recent. I've logged out and in several times, but this started at 10:15 central USA  time. A few worked and a few failed (a lot in the queue) but I can work on those to see if they install one by one. Earlier failed ones did take with patience and retries.

My blue manual download button also appears to be working for most products now also. A few may not be daz connect ready but I will check those. I can work without a few honestly for now. I seriously did the MC hammer. Or the Carlton from fresh prince of bel air. Keep trying, keep showing the error code you get so they know where to look, and make a ticket if need be. 
Thanks, best birthday present ever!

Update: Everything is working now and installed!

I know. I am trying to be patient but this is getting to be ridiculous. I'm sure we all feel that way. They are working their tails off, I'm sure. I work in IT and I know the nightmare that can happen. I know the time and patience involved. We always fix the people that are broken as fast as we can or offer a workaround until the cause is found and worked out. To this degree? No, I've never seen it before. but each prob is different when it happens. If my stuff stayed and I had to wait to buy more I'd be a little more understanding. It downloaded and went away.
Good customer service would be to take the order and refresh (refund them and let us reorder them) on the new platform using the new system, but the prices won't match if that were even possible. That would also be a nightmare for them too. Of course, I have no choice but to wait. I waited on and off a bit for a failed download on the free item today, but it did eventually work. That is not the case with the big orders where all my money is tied up in. People are buying stuff including me, but none of the stuff from the day this started is accessible still. So I can wait for them to download even if they fail and eventually work.  That's the difference because they are not at all. I had the items in my content, then they went away.
Some issues are in the store are still there but there is progress. Normally with patience, refreshing,  or another browser, you can still get stuff working to a degree or downloaded. This is not the case and has not for a week now on orders/downloads for some of us. the platform makes me nervous now. I do understand where you are coming from. I kinda regret buying so much at once. Its good people's gift cards are somewhat working, DIM is working mostly, I just hope we get the word about the transfer over for the orders, I want to at least know my purchased items will show up so I don't buy them again too. Each page of the item does not show purchased either. I literally have no way to be able to access it (manual download or not), or something else. I'm newer and dropped over $1200 into daz this month. That's prob nothing to some people, but for me a little scary. It just makes me feel uneasy that stuff goes missing in their software after it was there, you know? I already feel like a donkey butt for saying anything in the first place. 
This response was for the "be patient" response I got first, not to Laurie's below post. Not trying to flame anyone, but I'm at day 7 so I am gonna stop buying until my previous ordered items come through. I don't want free items anymore. I just want the stuff I ordered even if it takes a while and even if it's a little at a time. I can be satisfied with something, but not nothing.

Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.
Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

"I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

Laurie

Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.
Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

"I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

Laurie

I wouldn't be patient either, I would be furious. And I read in this thread about someone waiting a week for a giftcard and still haven' recieved it. As you I understand that everyone is doing everything they can do fix this, so this isn't personal either. But my storecredit will only last for todays pc+ for day purchase, which I have been postponing all day as it's so stressful to shop here now and it used to be just fun, so I will need a giftcard which code I will never get probably  as I don't get any confirmation emails anymore. But every other daz emails I get, newsletter, notes from the mods here about removed posts, but nothing that really matters like conf. emails. I can't used my creditcard as I have been the victim of creditcard fraud twice and promised myself never to use it online, so it's paypal and paying for individual stuff bought here through paypal will be too expensive. I basically live for rendering my Lara, besides my family and friends it's the most important thing to me. I usualy work most of my waken time to render, but the last few days I have hardly work at all, the stress of the store mess is destroying the joy I have in rendering and I take that serious. I need my rendering work to stay sane. So please for the love of god close the store until this is fixed WITH the promise of continue with the pc+ sale when it's open again. That way I can relax and start enjoy life and rendering again. Please don't delete this post, it's not off topic, if you delete this as well I will feel even worse, that I have no voice here, no right to speak at all . Please let this post stay here atleast.

Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.
Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

"I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

Laurie

Yeah, I think next store migration they need to "hire" about 100 real customers all over the world with differing PC+ memberships, payment methods, number of products purchased already, work them over a month daily for the 'usual shopping they do', before the change goes live for like at $2500 store credit or something that makes sense for such a short term hire.

I worked at a huge bank in their international cc processing daughter business and the developers and test staff accidently let test data pollute the live cc processing stream. That was much bigger trouble for them than this problem given how much customers depend on the integrity of the CC processing company's data even though operationally if was only a tiny blip in a massive stream of live data daily. Lucky I had nothing to do with that problem.