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Problem seeing downloads

KeryaKerya Posts: 10,943
edited December 1969 in The Commons

This is getting funny ...
I just bought some things, didn't get a mail confirmation, didn't get files in my downloads and when resetting through my itemized order history being transferred to my downloads and no files being there.
At least no new files. As I reset quite many updated things, my downloadable products is showing 610 items. Old items ...

Comments

  • SpyroRueSpyroRue Posts: 5,020
    edited December 1969

    It's a common issue then... I have the same problem. Send a support ticket to marketing. I did.

  • SpyroRueSpyroRue Posts: 5,020
    edited December 1969

    Richard (Admin) has also passed on that there is an issue with downloads I believe.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Yes, it has been verified as an issue and flagged up

  • SimonJMSimonJM Posts: 5,945
    edited December 1969

    Ahh, recently-ish (an hours ago?) raised a report about resets not functioning for a couple of items - maybe it is more widespread?

  • SpyroRueSpyroRue Posts: 5,020
    edited December 1969

    three hours ago I started having this issue.

  • RiggswolfeRiggswolfe Posts: 899
    edited December 1969

    I just placed an order and had the same thing happen. Nothing showed up in my downloads. I guess I'll turn in a website ticket.

  • frank0314frank0314 Posts: 13,327
    edited December 1969

    DAZ has been made aware of the problem which is effecting us as well.

  • RiggswolfeRiggswolfe Posts: 899
    edited December 1969

    Sounds good. I'm not terribly worried as I'm about to go to a work meeting anyway. :)

  • Martin_CMartin_C Posts: 164
    edited December 1969

    Count me in right now. Seems to happen to virtually everyone...

  • RiggswolfeRiggswolfe Posts: 899
    edited December 1969

    My ticket was just closed as solved and my downloads are available now. Though I have to jump through hoops to get to them because clicking my account pulls up a magento error page. Luckily I can sneak in by going to my wishlist first.

  • frank0314frank0314 Posts: 13,327
    edited December 1969

    My downloads have now appeared in my account so keep checking they should be arriving.

  • SpyroRueSpyroRue Posts: 5,020
    edited December 1969

    Mine appeared too ( I did sent a support ticket btw )

  • jaunke_29fff27795jaunke_29fff27795 Posts: 144
    edited December 1969

    Downloads are OK, but still don't get an E-mail for my bought stuff.

    No biggie realy, as long as i can download them , me happy :cheese:.

    Also forum notifications are a bit wonky.


    Grtz Jean-Claude

  • KeryaKerya Posts: 10,943
    edited December 1969

    I did get the email and my downloads! :)

    And many, many, many forum notifications!!!!!!!!! LOL

  • frank0314frank0314 Posts: 13,327
    edited December 1969

    I got double on all my notifications yesterday

  • KeryaKerya Posts: 10,943
    edited December 1969

    Frank0314 said:
    I got double on all my notifications yesterday

    If it is only double, you are lucky.
    I seem to have gotten one for each new message after I visited a thread by walking through the forums. LOL

  • frank0314frank0314 Posts: 13,327
    edited December 1969

    Yes, I also had notification from threads that I visited but never posted to.

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