Digital Art Zone

 
     
Do I need to send a support ticket?
Posted: 30 May 2012 01:01 PM   [ Ignore ]
Addict
Avatar
RankRankRankRank
Total Posts:  7539
Joined  2004-07-21

I sent out an email to sales support before the support system was back up.  I have not heard back yet.  Do I need to send in a support ticket? or will that just overwhelm the support staff with duplicates?

I have checked my spam box and inbox and I have not found any reply.

 Signature 

Hello, Sweetie!
click me to save my dragon eggs

Who is cuter Loki or Thor?

 

Profile
 
 
Posted: 30 May 2012 01:21 PM   [ Ignore ]   [ # 1 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  8425
Joined  2007-11-06

You don’t need to open a support ticket—sales will open a ticket for the email.

 Signature 

PostgreSQL CMS FAQ

Product Updates: Non-Genesis/G2 DIM Zips starting July 2013
Non-Genesis Items with Metadata
Plugin Version Numbers for DS 4.5
Updated Genesis Products

Profile
 
 
Posted: 30 May 2012 01:27 PM   [ Ignore ]   [ # 2 ]
Addict
Avatar
RankRankRankRank
Total Posts:  7539
Joined  2004-07-21
fixmypcmike - 30 May 2012 01:21 PM

You don’t need to open a support ticket—sales will open a ticket for the email.

Okay thanks for the info.

 Signature 

Hello, Sweetie!
click me to save my dragon eggs

Who is cuter Loki or Thor?

 

Profile
 
 
Posted: 01 June 2012 12:11 AM   [ Ignore ]   [ # 3 ]
Addict
Avatar
RankRankRankRank
Total Posts:  7539
Joined  2004-07-21

Why have the not responded yet?

I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.

 Signature 

Hello, Sweetie!
click me to save my dragon eggs

Who is cuter Loki or Thor?

 

Profile
 
 
Posted: 01 June 2012 05:53 AM   [ Ignore ]   [ # 4 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  8425
Joined  2007-11-06
Miss Bad Wolf - 01 June 2012 12:11 AM

Why have the not responded yet?

I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.


The Supersuit is on sale until June 7.

 Signature 

PostgreSQL CMS FAQ

Product Updates: Non-Genesis/G2 DIM Zips starting July 2013
Non-Genesis Items with Metadata
Plugin Version Numbers for DS 4.5
Updated Genesis Products

Profile
 
 
Posted: 01 June 2012 07:31 AM   [ Ignore ]   [ # 5 ]
Member
Avatar
Rank
Total Posts:  208
Joined  2011-09-13

Is there any indication of how long the backlog is? I emailed support on the 24th of May about a refund for a double order and I haven’t heard anything. I can imagine the backlog is longer than that, but it would be nice to have some idea.

Profile
 
 
Posted: 01 June 2012 09:11 AM   [ Ignore ]   [ # 6 ]
Addict
Avatar
RankRankRankRank
Total Posts:  7539
Joined  2004-07-21
fixmypcmike - 01 June 2012 05:53 AM
Miss Bad Wolf - 01 June 2012 12:11 AM

Why have the not responded yet?

I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.


The Supersuit is on sale until June 7.

Sorry for not wording it correct.  I was suffering from insomnia, but I did finally get some sleep.
Hopefully they will respond by then, so I can get the super suit.

 Signature 

Hello, Sweetie!
click me to save my dragon eggs

Who is cuter Loki or Thor?

 

Profile