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Do I need to send a support ticket?
Posted: 30 May 2012 01:01 PM   [ Ignore ]
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I sent out an email to sales support before the support system was back up.  I have not heard back yet.  Do I need to send in a support ticket? or will that just overwhelm the support staff with duplicates?

I have checked my spam box and inbox and I have not found any reply.

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Posted: 30 May 2012 01:21 PM   [ Ignore ]   [ # 1 ]
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You don’t need to open a support ticket—sales will open a ticket for the email.

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Posted: 30 May 2012 01:27 PM   [ Ignore ]   [ # 2 ]
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fixmypcmike - 30 May 2012 01:21 PM

You don’t need to open a support ticket—sales will open a ticket for the email.

Okay thanks for the info.

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Posted: 01 June 2012 12:11 AM   [ Ignore ]   [ # 3 ]
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Why have the not responded yet?

I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.

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Posted: 01 June 2012 05:53 AM   [ Ignore ]   [ # 4 ]
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Miss Bad Wolf - 01 June 2012 12:11 AM

Why have the not responded yet?

I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.


The Supersuit is on sale until June 7.

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Posted: 01 June 2012 07:31 AM   [ Ignore ]   [ # 5 ]
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Is there any indication of how long the backlog is? I emailed support on the 24th of May about a refund for a double order and I haven’t heard anything. I can imagine the backlog is longer than that, but it would be nice to have some idea.

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Posted: 01 June 2012 09:11 AM   [ Ignore ]   [ # 6 ]
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fixmypcmike - 01 June 2012 05:53 AM
Miss Bad Wolf - 01 June 2012 12:11 AM

Why have the not responded yet?

I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.


The Supersuit is on sale until June 7.

Sorry for not wording it correct.  I was suffering from insomnia, but I did finally get some sleep.
Hopefully they will respond by then, so I can get the super suit.

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