Digital Art Zone

I sent out an email to sales support before the support system was back up.  I have not heard back yet.  Do I need to send in a support ticket? or will that just overwhelm the support staff with duplicates?

I have checked my spam box and inbox and I have not found any reply.

You don’t need to open a support ticket—sales will open a ticket for the email.

fixmypcmike - 30 May 2012 01:21 PM

You don’t need to open a support ticket—sales will open a ticket for the email.

Okay thanks for the info.

Why have the not responded yet?

I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.

Miss Bad Wolf - 01 June 2012 12:11 AM

Why have the not responded yet?

I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.

The Supersuit is on sale until June 7.

Is there any indication of how long the backlog is? I emailed support on the 24th of May about a refund for a double order and I haven’t heard anything. I can imagine the backlog is longer than that, but it would be nice to have some idea.

fixmypcmike - 01 June 2012 05:53 AM

Miss Bad Wolf - 01 June 2012 12:11 AM

Why have the not responded yet?

I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.

The Supersuit is on sale until June 7.

Sorry for not wording it correct.  I was suffering from insomnia, but I did finally get some sleep.
Hopefully they will respond by then, so I can get the super suit.