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Store doesn’t load
Posted: 10 October 2012 05:52 PM   [ Ignore ]
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Is it just me? when I load a store page I get a flat page looking like the attached image. I can scroll down ands see the content but it looks like one of the original web browsers like Lynx of Archie. I’ve sometimes seen this in the past but reloading the page always fixed it.

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Posted: 10 October 2012 07:35 PM   [ Ignore ]   [ # 1 ]
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That’s what it looks like over here too.

Somewhere in the long list I found another freebie: http://www.daz3d.com/shop/biolight [Poser only]

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Posted: 10 October 2012 08:08 PM   [ Ignore ]   [ # 2 ]
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I got this page too when I was running IE 9 and you’ll get it too if you run the same browser.

Getting and installing Google Chrome will fix the problem (Did for me)

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Posted: 10 October 2012 08:16 PM   [ Ignore ]   [ # 3 ]
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I have been using Firefox/Waterfox and the few times this has happened before, as with the OP, a simple page refresh fixed the situation.
The store’s pages right now, for whatever reason, are not loading correctly. I expect it’s rather busy wink

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Posted: 10 October 2012 08:21 PM   [ Ignore ]   [ # 4 ]
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I’m not sure if my issue is related but I cannot check out of the store.  Daz says that an error has occured, but it did not give a specific error message.

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Posted: 10 October 2012 08:32 PM   [ Ignore ]   [ # 5 ]
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Might be ... when it gets a tad temperamental we get error messages. The first time I saw one of the M error pages, I thought the store was under attack lol ... now I know it has something to do with the forum software.

You can try signing out of both the forum and the store. Sign into the store and try to make the purchase. If it’s not a rush purchase, might want to wait ‘til tomorrow when hopefully somebody will have this fixed. I did make a “free” purchase with no problems but am not spending money here tonight.

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Posted: 10 October 2012 08:40 PM   [ Ignore ]   [ # 6 ]
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I had the same problem today and usually, as stated above, a refresh of the page fixes it.  Not so today.  downer

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Posted: 10 October 2012 10:10 PM   [ Ignore ]   [ # 7 ]
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I forgot something: The error occurs after I click the green button that says “Place Order.”  The page displays “processing order” before cancelling the process.  The store cannot process my order.  I will try checking out tomorrow.

Edit:
It appears that Daz charged my card multiple times even though the order wasn’t process successfully.  The charges are pending; no money has moved from my account to Daz 3D Inc.  I’ll need to contact customer support tomorrow to see what I should do.  My shopping cart still has the items that I place into it.  I have not received an order number for the odd purchase.

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Posted: 11 October 2012 06:42 AM   [ Ignore ]   [ # 8 ]
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Still doesn’t load correctly for me. I’m using Internet Explorer on Windows XP. Same problem with Firefox. I’m not installing Chrome just to access DAZ. The store should work in all browsers.

I was able to order and “purchase” the new freebie last night. The cart loaded properly after I found the right button on the screwed up store page.

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Posted: 11 October 2012 07:11 AM   [ Ignore ]   [ # 9 ]
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If anyone is on Windows or Linux, try running Bleachbit - http://bleachbit.sourceforge.net/ - to clean out old internet files and other crap from your system.  Read the instructions before use.

Linux users, run it via the command line as root to clear out more.

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Posted: 11 October 2012 07:12 AM   [ Ignore ]   [ # 10 ]
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screenshot of what i’m seeing

in FF and Safari

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Posted: 11 October 2012 07:48 AM   [ Ignore ]   [ # 11 ]
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Merged another thread on this issue.

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Posted: 11 October 2012 07:51 AM   [ Ignore ]   [ # 12 ]
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it’s not un-navigable, but it’s difficult

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Posted: 11 October 2012 07:53 AM   [ Ignore ]   [ # 13 ]
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can’t find the screenshots i posted several minutes ago.

i could recreate them upon request

seems like wonkiness is spreading to the forums.

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Posted: 11 October 2012 08:10 AM   [ Ignore ]   [ # 14 ]
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Your other post (and this one in a moment) is in the other thread on the issue http://www.daz3d.com/forums/viewthread/9407/

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Posted: 11 October 2012 08:30 AM   [ Ignore ]   [ # 15 ]
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starionwolf - 10 October 2012 10:10 PM

I forgot something: The error occurs after I click the green button that says “Place Order.”  The page displays “processing order” before cancelling the process.  The store cannot process my order.  I will try checking out tomorrow.

Edit:
It appears that Daz charged my card multiple times even though the order wasn’t process successfully.  The charges are pending; no money has moved from my account to Daz 3D Inc.  I’ll need to contact customer support tomorrow to see what I should do.  My shopping cart still has the items that I place into it.  I have not received an order number for the odd purchase.

Exactly the same thing happened to me - I didn’t realise that the charge would go through, so tried several times to complete the order (clearing cache, changing browser, etc) - and I’ve had NINE charges made (luckily only a small amount)  I then tried to buy a gift card and got “card declined” - I can only presume because it’s the tenth transaction to DAZ in one day because my available balance is plenty big enough, so it’s not a funds problem (yet!)  So I’m pretty well out of luck on buying anything more today.
I have submitted a support ticket,  but don’t know whether it can be fixed soon enough to free up my card.

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