Digital Art Zone

 
     
The DAZ Magento Store Fiasco – Some Constructive Criticism
Posted: 30 May 2012 08:07 AM   [ Ignore ]
Active Member
Avatar
RankRank
Total Posts:  464
Joined  2009-01-30

As a Web Developer I feel your pain.  These things are not easy.  Here’s a little constructive criticism:

1) Communicate.  Get a short list of key fixes, set dates you’re going to have it fixed and stick to it.  Explain why you can’t if you miss your fix date.

2) Get some hot fixes out to let people know you’re working on it.  E.G. previously purchased items.  This should be a no-brainer – a little PHP or a little SQL.  I’m not buying anything until this is fixed because I’ve bought a lot here.  And there’s a fix for it on Magento’s site: http://www.magentocommerce.com/boards/viewthread/238458/#t340479

3) Did I mention communicate?  When you went live the forum and store was down for a week!  With no communication.  What was that?

4) When Netflix F-ed up big time their CEO sent out an apology.  You might want to think about that.

5) How difficult is to display my name and not someone else’s when I log in?  This is programming 101.  Because I just love going to a store or bar I frequent all the time and having them call me by the wrong name.  This is a huge red flag to me as a software developer that something is majorly wrong.

I’m normally not a hater, but I’m really hating the forums.  I used to duck in a couple of times a day and I’m to the point now to where I don’t bother.  Too hard to find what’s new, what’s fresh.  I enjoyed seeing fellow users grow in the contests, get their work out there.  Share.  Have fun.  Joke.  I loved the audacious renders.  Not seeing any of that any more because I can’t make heads or tails out of the sort order for forums. 

DAZ has an incredible user and fan base.  Don’t disenfranchise them. 

I wish you luck. 

p.s. Just noticed Magento has a “Latest Posts” option in their forums (assuming they’re using their framework) http://www.magentocommerce.com/boards/
in their forums.  Get on the phone.  Find out how they do it.

Image Attachments
Fiasco.jpg
 Signature 

Member, BWC

Profile
 
 
Posted: 30 May 2012 10:13 AM   [ Ignore ]   [ # 1 ]
Member
Avatar
Rank
Total Posts:  63
Joined  2006-12-26

grin Oh damn!  and I bought the frog cuz’ I thought I needed it.  (just kidding)
Seriously, I tried to buy Aiden, but couldn’t.  Can’t remember why anymore, I gave up in frustration….

 Signature 

Peace.

Profile
 
 
Posted: 30 May 2012 12:07 PM   [ Ignore ]   [ # 2 ]
Power Member
Avatar
RankRankRank
Total Posts:  1874
Joined  2006-02-17

#5 is most likely not a problem with “programming” or magento.  The setup is using Varnish Cache Manager to speed retrieval of the pages.  Getting VCL (varnish control language) right can be a real problem.  In the case where the VCL isn’t “quite right” the manager will pull the wrong cache and display wrong information.


Not that any of this has any bearing on the feelings of the masses.  Just a bit of technical info from someone who’s been there, and done that…  E-commerce systems are not an easy thing to get right in the best of situations.  This was far from the “best of situations” to start with.


I don’t envy DAZ’s web team.


Kendall

 Signature 

Any opinions expressed in this post are those of Kendall Sears and may, or may not, be more, or less, valid than any other opinion.

The contents of this post are intended for the DAZ forum only, do not re-post any portion to any other forum without his permission.

Profile
 
 
Posted: 30 May 2012 12:51 PM   [ Ignore ]   [ # 3 ]
Active Member
Avatar
RankRank
Total Posts:  544
Joined  2007-01-20

Well, in all fairness, Aiden could require the frog if he wants a princess to kiss him and turn him into a handsome price.

Seriously, the required products are correct on my end but I could not resist

Edited:  And yes, I wrote price, not prince since he is no longer a dollar. wink

Profile
 
 
Posted: 30 May 2012 05:01 PM   [ Ignore ]   [ # 4 ]
Active Member
Avatar
RankRank
Total Posts:  655
Joined  2005-09-12
Kendall Sears - 30 May 2012 12:07 PM

#5 is most likely not a problem with “programming” or magento.  The setup is using Varnish Cache Manager to speed retrieval of the pages.  Getting VCL (varnish control language) right can be a real problem.  In the case where the VCL isn’t “quite right” the manager will pull the wrong cache and display wrong information.


Not that any of this has any bearing on the feelings of the masses.  Just a bit of technical info from someone who’s been there, and done that…  E-commerce systems are not an easy thing to get right in the best of situations.  This was far from the “best of situations” to start with.


I don’t envy DAZ’s web team.


Kendall

So the VCL issues would also be responsible for the semi-random wishlist entries we see?

And I gotta go with you an the web team—they’ve got to be stressed out a bit by now.

 Signature 

The only constant is change—and it’s a variable.

Profile
 
 
Posted: 30 May 2012 06:26 PM   [ Ignore ]   [ # 5 ]
Active Member
Avatar
RankRank
Total Posts:  938
Joined  2006-06-12

If the web team hasn’t taken up drinking, now is probably the time.

I wish them the best.

 Signature 

There is a serious tendency toward capitalism among the well-to-do peasants.
Mao Tse-Tung

Profile
 
 
Posted: 30 May 2012 07:25 PM   [ Ignore ]   [ # 6 ]
Power Member
Avatar
RankRankRank
Total Posts:  1081
Joined  2007-11-28

Truer words are rarely spoken. I think DAZ needs to hire Bohemian3 Pronto.

I’m sort of casting this post upon the winds, as I’ve no idea if I can ever find this thread again…..

 Signature 

——————————————————————————————————————————————————————————————-
\Who gives a Rat’s Keister how many posts I had at the old Forum? LOL

Profile
 
 
Posted: 30 May 2012 07:49 PM   [ Ignore ]   [ # 7 ]
Active Member
Avatar
RankRank
Total Posts:  938
Joined  2006-06-12
WandW - 30 May 2012 07:25 PM

I’m sort of casting this post upon the winds, as I’ve no idea if I can ever find this thread again…..

I know what you mean. I can never find my old posts.
Someone asked me for help. I responded, but have no idea IF they saw my post or if it helped them.

The only way I can keep track of a conversation is to keep the thread on the page and refresh it from time to time (works until I get kicked out of the system).

 

 Signature 

There is a serious tendency toward capitalism among the well-to-do peasants.
Mao Tse-Tung

Profile
 
 
Posted: 30 May 2012 08:15 PM   [ Ignore ]   [ # 8 ]
Member
Avatar
Rank
Total Posts:  63
Joined  2006-12-26

I’m getting thread notifications now, so someone must be doing something back there.  Hopefully more fixes will follow soon. smile

 Signature 

Peace.

Profile
 
 
Posted: 30 May 2012 08:17 PM   [ Ignore ]   [ # 9 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  7979
Joined  2006-03-19

yep misc. fixes are popping up hear and there.

 Signature 

ARTCollaborations Store on DAZ3D    ARTCollaborations on Facebook

*****Ravenwood Cemetery*****  

 

Profile
 
 
Posted: 31 May 2012 04:50 AM   [ Ignore ]   [ # 10 ]
Member
Avatar
Rank
Total Posts:  76
Joined  2007-10-19

I think the link in the notification email just brought me to the first unread post, rather than the start of the thread. If that’s the case - well done the web team.

Profile
 
 
Posted: 31 May 2012 08:50 AM   [ Ignore ]   [ # 11 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  7979
Joined  2006-03-19

Yep the ebot links are working properly now. Take you directly to the post and not the top of the page.

 Signature 

ARTCollaborations Store on DAZ3D    ARTCollaborations on Facebook

*****Ravenwood Cemetery*****  

 

Profile
 
 
Posted: 02 June 2012 03:21 PM   [ Ignore ]   [ # 12 ]
Addict
Avatar
RankRankRankRank
Total Posts:  12550
Joined  2007-11-06

...I still like to know how Rendo pulled off their update with nary a hiccup.

 Signature 

...it’s five minutes to midnight…

I’d rather have a blue sky above me than a blue screen in front of me.

Profile
 
 
Posted: 02 June 2012 07:50 PM   [ Ignore ]   [ # 13 ]
Power Member
Avatar
RankRankRank
Total Posts:  1081
Joined  2007-11-28

There were a few at Rendo; I recall the Quick Reply in the Forum wouldn’t work with Firefox for a while, but that was probably the worst one… wink

 Signature 

——————————————————————————————————————————————————————————————-
\Who gives a Rat’s Keister how many posts I had at the old Forum? LOL

Profile
 
 
Posted: 02 June 2012 08:24 PM   [ Ignore ]   [ # 14 ]
Addict
Avatar
RankRankRankRank
Total Posts:  4995
Joined  2005-08-03
bohemian3 - 30 May 2012 08:07 AM

5) How difficult is to display my name and not someone else’s when I log in?  This is programming 101.

I don’t understand that, either. It should be pulling my correct name from the SQL database based by my login info (unless there’s something really effed up with the site’s cookies and SIDs as it fixes itself upon logout/login). o_O

bohemian3 - 30 May 2012 08:07 AM

p.s. Just noticed Magento has a “Latest Posts” option in their forums (assuming they’re using their framework) http://www.magentocommerce.com/boards/
in their forums.  Get on the phone.  Find out how they do it.

Look at the top of these forums for “View New Posts”. Same thing without a pretty little graphic.


Anybody know what the old forum software was? If it was premade forum software and not fully coded in-house then there might’ve been a bridge to pull SQL data from the old forum’s database to the new, retaining all data. I did that when I switched the software for my FPS clan’s site from PHPNuke over to SimpleMachines.

Granted though, the forum quirks imo are second rate compared to the store issues. I don’t pump cash into the forums, but my cash is played with in the storefront.

 Signature 

Wearing duck crap doesn’t make you a duck - Floki
@Deviantart | @ShareCG
Tutorial: V4 Transmap Brows on Genesis (DS)
Free Script: Bulk convert V4/M4 mats for Genesis2 (DS/Poser)

Profile
 
 
Posted: 02 June 2012 10:42 PM   [ Ignore ]   [ # 15 ]
Active Member
Avatar
RankRank
Total Posts:  265
Joined  2005-08-20
Vaskania - 02 June 2012 08:24 PM

Anybody know what the old forum software was? If it was premade forum software and not fully coded in-house then there might’ve been a bridge to pull SQL data from the old forum’s database to the new, retaining all data. I did that when I switched the software for my FPS clan’s site from PHPNuke over to SimpleMachines.

phpbb

And there seems to be a beta of a phpbb import for ExpressionEngine around but I guess the DAZ devs didn’t want to risk it messing anything up, what with the size of the old forum and the creaking mess it already was.

 Signature 

*Sigh* Window->Tabs->Tool Settings->Draw Style->Manipulation: Off
Yeah. It’s like that.

Profile