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I buy the product 3 in 1 Outfit Skinny but the downloadable files does not appear
Posted: 05 October 2012 06:11 AM   [ Ignore ]
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Hello, I bought the product 3 in 1 Outfit Skinny but the downloadable files do not appear in My Downloadable Products page.
The order is complete :/
Already reseted download, but still does not appear.
Thanks

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Posted: 05 October 2012 06:18 AM   [ Ignore ]   [ # 1 ]
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This will be one for a Support ticket directed to the Slaes Dept. We cannot deal with it from here as most of us are just volunteers and have no access to that side of the site. Plus remember that Daz3D closes in the weekends. Sorry we can’t be more help to you.

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Posted: 05 October 2012 06:25 AM   [ Ignore ]   [ # 2 ]
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We have flagged the problem up,

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Posted: 05 October 2012 08:54 AM   [ Ignore ]   [ # 3 ]
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What can I do in this case?

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Posted: 05 October 2012 08:58 AM   [ Ignore ]   [ # 4 ]
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I am afraid that all you can really do is wait till we give you the HU that the problem is solved.

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Posted: 05 October 2012 09:31 AM   [ Ignore ]   [ # 5 ]
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There are other threads about this issue. Downloads are not appearing and now I get a Magento error when I try to log in to my account.

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Having trouble with clothing/props not showing in Daz 4.5? Take a look at this thread:

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Posted: 05 October 2012 10:17 AM   [ Ignore ]   [ # 6 ]
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My downloads have now appeared in my account, so it appears to be getting sorted out.  Keep checking back to your account.

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Posted: 05 October 2012 12:17 PM   [ Ignore ]   [ # 7 ]
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My downloads did not appear at first either. Then I had to go shopping and when I came to my PC again, they were finally there. I did not have to contact support.

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Posted: 05 October 2012 12:52 PM   [ Ignore ]   [ # 8 ]
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Proxima Shining - 05 October 2012 12:17 PM

My downloads did not appear at first either. Then I had to go shopping and when I came to my PC again, they were finally there. I did not have to contact support.

same happened to me , went to sleep than after a few hours the downloads were there, but I did contacted support about it just to let them know the problem . I think it also happened to me while back a few months ago and after a few hours it was fixed for me, so no worry smile

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