Digital Art Zone

 
     
Order Confirmation Email
Posted: 02 October 2012 03:09 PM   [ Ignore ]
Power Member
Avatar
RankRankRank
Total Posts:  1718
Joined  2012-04-14

Is anyone else suddenly not receiving these? I’ve placed two orders in the past day and I’ve not received a confirmation email for either one of them. I wonder if it’s something to do with the ongoing website problems. Or maybe I’m just blessed.

Profile
 
 
Posted: 02 October 2012 03:16 PM   [ Ignore ]   [ # 1 ]
Active Member
RankRank
Total Posts:  284
Joined  2012-02-21

You are not alone. I did not get the confirmation of my last order, too.

Profile
 
 
Posted: 02 October 2012 03:27 PM   [ Ignore ]   [ # 2 ]
Member
Rank
Total Posts:  44
Joined  2003-10-09

Hmh! Didn’t get mails of my last orders, too.

But oh wonder! I just received the confirmation for ordering the 2 freebies!

Lets see if i can download all my purchased items now ?!

 Signature 

=================================================
AMD® FX-8320 (8x 3,5 GHz) Gigabyte GA-970A-UD3 8 GB Ram
GTX 670 - 2GB, Win8 64-bit
C4D Studio15
Vue Infinite 11.5
Ds Pro 4.6 + Beta Win 64
Octane Render Standalone V1.20 + DS Plugin: Current, Beta & Alpha
PP2014 SR 2.2 (10.0.2.25578)

Profile
 
 
Posted: 02 October 2012 04:15 PM   [ Ignore ]   [ # 3 ]
Power Member
Avatar
RankRankRank
Total Posts:  1718
Joined  2012-04-14

Good to know I’m not alone. One of my orders was paid the other was a freebie. Not sure if I should raise yet another support ticket.

Profile
 
 
Posted: 02 October 2012 04:35 PM   [ Ignore ]   [ # 4 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  15150
Joined  2003-10-09

I don’t think it is neccessary to submit a support ticket because you haven’t received an ebot conformation of you order, as long as the downloads are in your account history.

 Signature 

Chohole’s Space        Neil’Vs Freebies and stuff        E Summer Bryce Rendering Challenge        July Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 02 October 2012 05:10 PM   [ Ignore ]   [ # 5 ]
New Member
Total Posts:  6
Joined  2006-07-27

I did put in a support ticket for this problem as one of my orders was for a Gift Card for use during the Platinum Club event and I did not receive the e-mail confirmation or the information needed to claim the Gift Card. I also did not get a confirmation when I ordered the weekly freebie, but that’s OK since I was able to download it.

On the other hand, I did receive a confirmation e-mail when I submitted the ticket about the issue, so its not a total e-mail blackout from DAZ.

Profile
 
 
Posted: 02 October 2012 09:56 PM   [ Ignore ]   [ # 6 ]
Power Member
Avatar
RankRankRank
Total Posts:  1718
Joined  2012-04-14
chohole - 02 October 2012 04:35 PM

I don’t think it is neccessary to submit a support ticket because you haven’t received an ebot conformation of you order, as long as the downloads are in your account history.

Yes well I’m used to getting email confirmation of everything I buy. I don’t trust e-tailers sites, I like my confirmation. I was getting confirmation and now I’m not, I have not changed anything. So there is obviously another problem with Daz’s site that they should be aware of.

Profile
 
 
Posted: 03 October 2012 04:07 AM   [ Ignore ]   [ # 7 ]
New Member
Total Posts:  6
Joined  2006-07-27

Just a quick update, last night, I placed two separate orders and received none of the related e-mails (in my case with a Gift Card order, there should have been at least 3 e-mails total). I even checked my spam folder before posting about this problem and entering a support ticket.

This morning, I placed another order and immediately received the order confirmation in my inbox.

I updated the support ticket with these facts (and the fact that I had received my GC information from one of the customer liaisons that monitors the forums) and left it open.

I hope they will still investigate the issue to prevent it from happening again.

Profile