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Upgrading to pro (64bit) from standard 32bit question?
Posted: 29 May 2012 01:55 PM   [ Ignore ]
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Hi,

I have a Zendesk request for this question but am posting it here too as the previous question says 3 months with no reply!

Here is a copy of the new question..

Hi,

I see that Carrara 8 pro is $549.95, and my current paid version of Carrara 8 (8.1.1.12 -32bit) is $149.95.

Having paid for Carrara 8 standard (8.1.1.12 32bit), How much would it cost to upgrade to C8.1.1.12 64bit PRO?

(Surely not $549.95!, thats a full version price not an upgrade price right?) lol.

Is there a release date for Carrara 8.5 Pro 64bit (as i know this is still in Beta stage) or would it be better to upgrade from standard to pro AFTER the Beta becomes a stable release (to save having to pay out for another upgrade to get 8.5 pro advantages)?

I do not see an option to upgrade from standard to pro in the store! You can only buy standard OR buy pro, not upgrade to pro from standard!

Surely I would pay less than the full price for 8.1.1.12 64bit as I already own the standard version of 8.1.1.12 32bit!.
I would expect it to be atleast $149 cheaper for the upgrade right?

Please clear this up for my confused little brain (on meds due to an operation) which is not functioning properly wink

Thank you, warmest regards, Orion_uk.

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Blender 1.55 - 4.10 beta
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OR 4 Poser 1.55
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Posted: 29 May 2012 02:31 PM   [ Ignore ]   [ # 1 ]
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Here’s the link for the C8Pro upgrade:  http://www.daz3d.com/shop/carrara-8-upgrade
That gives you both 32-bit and 64-bit—not sure if the 8.5 beta is available in 64-bit.

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Posted: 29 May 2012 02:38 PM   [ Ignore ]   [ # 2 ]
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fixmypcmike - 29 May 2012 02:31 PM

Here’s the link for the C8Pro upgrade:  http://www.daz3d.com/shop/carrara-8-upgrade
That gives you both 32-bit and 64-bit—not sure if the 8.5 beta is available in 64-bit.

Not sure this is right im afraid mike! (thanks for the reply anyway wink ) No mention of PRO and says its for upgrading FROM 7 or 7 express TO carrara 8 (which I have)... apprieciate you taking the time to post smile


Quote"Important pricing note: This page allows you to upgrade to Carrara 8 from Carrara 7 or Carrara 7 Express by clicking on the drop-down box at the upper right. The price shown next to your upgrade option is the actual price you will pay. Choose the product you are upgrading from and click “add to cart.”“

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
Win7 Ult 64-bit/OSX ML
Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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Posted: 29 May 2012 03:05 PM   [ Ignore ]   [ # 3 ]
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Sorry, my mistake, let me see if I can track the right one down.

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Posted: 29 May 2012 03:16 PM   [ Ignore ]   [ # 4 ]
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fixmypcmike - 29 May 2012 03:05 PM

Sorry, my mistake, let me see if I can track the right one down.

No prob, thanks wink

 

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
Win7 Ult 64-bit/OSX ML
Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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Posted: 01 June 2012 10:32 AM   [ Ignore ]   [ # 5 ]
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Also have a zendesk question about the missing c8pro upgrades in the new store.
2 work days old now…

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Posted: 01 June 2012 11:46 AM   [ Ignore ]   [ # 6 ]
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3drendero - 01 June 2012 10:32 AM

Also have a zendesk question about the missing c8pro upgrades in the new store.
2 work days old now…

Sadly for Daz (and me) they lost out on my cash!

I was going to `go pro` but seeing as it was not an option at present, I decided to give my money to Reallusion instead and purchased the Iclone 5 pro bundle with 3Dxchange pro wink

Looks like I have plenty of time to save and go pro later down the line while Daz get the exterminators in!

 

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
Win7 Ult 64-bit/OSX ML
Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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Posted: 02 June 2012 11:00 AM   [ Ignore ]   [ # 7 ]
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3 work days and no answer, I can understand someone would switch to another company/software…

Daz is adding new items to the store, why are they not adding Carrara 8 pro upgrade as a new item?

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Posted: 03 June 2012 04:34 PM   [ Ignore ]   [ # 8 ]
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3drendero - 02 June 2012 11:00 AM

3 work days and no answer, I can understand someone would switch to another company/software…

Daz is adding new items to the store, why are they not adding Carrara 8 pro upgrade as a new item?

Strange eh!

If I ran an online store and one of my biggest selling/most expensive products (that guaranteed returning customers) went offline, heads would role and wages would be docked!, there may even be people getting fired!

There may be reasons for this but literally no one Knows (if they do then they are not saying!) maybe its linked to the 8.5 update and marketing strategy for that some how !

Would be good to know if FixmyPcMike has an update on his kind efforts to find out!

wink

 

 

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
Win7 Ult 64-bit/OSX ML
Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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Posted: 03 June 2012 04:53 PM   [ Ignore ]   [ # 9 ]
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Sorry, no info yet.

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Posted: 04 June 2012 09:34 AM   [ Ignore ]   [ # 10 ]
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Must of been a good batch of WEED this week at daz! LOL!

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Posted: 04 June 2012 04:32 PM   [ Ignore ]   [ # 11 ]
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fixmypcmike - 03 June 2012 04:53 PM

Sorry, no info yet.

Ok Mike, thanks for trying wink

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RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
Win7 Ult 64-bit/OSX ML
Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
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Posted: 06 June 2012 04:58 AM   [ Ignore ]   [ # 12 ]
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fixmypcmike - 03 June 2012 04:53 PM

Sorry, no info yet.

Thanx for the update.

Got an answer from the support team, they can help with the upgrade purchase via phone or zendesk.
The upgrade will not be available in the store.

 

 

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Posted: 18 June 2012 04:51 AM   [ Ignore ]   [ # 13 ]
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3drendero - 06 June 2012 04:58 AM
fixmypcmike - 03 June 2012 04:53 PM

Sorry, no info yet.

Thanx for the update.

Got an answer from the support team, they can help with the upgrade purchase via phone or zendesk.
The upgrade will not be available in the store.

 

Thanks, I put another (short and simple) request through to Britney, awaiting with sweaty palms wink

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
Win7 Ult 64-bit/OSX ML
Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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Posted: 11 July 2012 09:21 AM   [ Ignore ]   [ # 14 ]
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Still no resolve???

WTH!!!!!

I am now definitely writing a very strong letter to CEO James Thornton for sure this time!!

DAZ have constantly either ignored my requests, given me the wrong information and point blank refused to help a willingly paying customer!!!

I feel that I have been more than patient with the store and website problems over the last few months. Sadly, there have been far too many posts from other users in the same situation as me (some whom have been helped quite quickly and even been given C8.1 PRO at a seriously reduced rate) I COULD have purchased 8.1 PRO for $149 and now you have raised the price back up to over $500 and STILL wont help me! How can you call this customer service???

I have PDF copies of requests (which keep either disappearing or getting closed with out resolve) going back MONTHS on this issue, copies of emails etc, ALL of which will be going in a physical package to CEO James Thornton in relation to my complaint. This level of incompetence is totally unacceptable by ANY degree.

All I asked for was a reasonable price and help to upgrade from 8.1 standard to 8.1 PRO, I have been quoted so many different prices (yet no option to do this in the store) and find out that while some users are only paying $149 to upgrade from standard to pro, I am now expected to pay over $549 and buy the full verison of pro rather than an upgrade from standard to pro ??? All this focus on store and website problems, promotions and countless new products (some still with defects/issues) has lead to a serious lack in basic customer support and damage to sales.

With regret that I have to take my complaint so far (after so long!).

While its nice of DAZ to offer a Beta to use, I would like a CURRENT/up to date version to keep while DAZ work on the Beta is completed?

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
Win7 Ult 64-bit/OSX ML
Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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Posted: 11 July 2012 09:23 AM   [ Ignore ]   [ # 15 ]
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Britneys fixing my issue right now, MANY thanks Britney smile

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
Win7 Ult 64-bit/OSX ML
Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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