Digital Art Zone

I installed my Genesis Generation X Upgrade to Program Files/DAZ 3D/DazStudio4

I even tried Studio3 but neither work. I open D/S expecting a dialog box to appear asking for my Gen X serial number. Nothing. I try and transfer morphs from Gen 4 figures to Genesis, hoping my new plug-in would be forced to start. Nothing. Uninstalled it and re-installed Gen X. Nothing. I looked in every tab available in D/S and didn’t see my new plug-in. Nothing!

Can someone please help me? What am I doing wrong?

The Upgrade is for those who purchased Gen4Genesis at Rendo.  If you didn’t, you need Genesis Generation X, not the Upgrade.

And that’s what I have, Gen 4. Bought that when it was still at Rendro. Tis why I bought the upgrade.

In that case, go to Window > Tabs (Panes) and there should be a “GenX Validation” tab listed.

Don’t see it. Checked and doubled checked. It’s not there.

Try saving your layout and then switching to a different one and see if it shows up.

Nope, didn’t do the trick. :(

Once you open the genx tab you validate under tab options. I will try to make a screen cap if you can’t find it.

As I said, I can’t locate the tab. I looked where Mike said to look and I double checked. It simply isn’t there. And I installed it in Program Files/DAZ 3D/DazStudio4.

Don’t know why it’s not working or showing up. It’s just not.

Sorry, you mean you don’t have genx under Window>Tabs ?
Where do you usually install your plugins? Is Genx listed under installed plugins?

This is where it should be:

I don’t have the GenX in the Windows/Tabs area either.  It was in something new to me, Windows/Panes.

Ahhh, I see where I went wrong. I looked in the Installed Plugins and it wasn’t activated. That’s why I didn’t see it in Windows>Panes.

Activated it, popped open the window. Unfortunately, everything is greyed out. I can’t click on anything.

Am I supposed to have V4/M4 in the scene or something? (Genesis loads by default for me).

Edited to Add: Nevermind. I had to validate it with my Rendro order number and username. I figured out how to use it and did a morph transfer test. It works.

Sucks that I have to close out D/S though then restart it.

Thanks all of you for helping me out. I really appreciate it.

Glad you figured it all out.

If it hadn’t been for your first screenshot, I don’t think I would have. So, thank you!

I’m really confused.
I just bought this upgrade version too, thinking it was what I needed if I had Michael 4 and V4… it’s not? What in the heck is “Gen4 from Rendro”? I can’t find any idea what anyone is talking about, I’m not getting the Generation X tab to show up in DAZ either and I’m beginning to think I bought the wrong product and I should have bought the $31 version…. please help.

Okay, I can see enough to know I purchased the wrong product. How do I get a refund?

Gen4 is the name of GenX before it transferred over here. Owners of Gen4 (that bought it while it was still at Rendro), can buy the upgrade because they won’t need to buy the full product.

To ask for a refund if you have indeed bought the wrong product, run your mouse over the HELP which is by Products and Community, Click on Contact Us. Submit a help request is the one you want. Make sure you put your order number that the GenX upgrade came with in your Accounts profile. Now, ask for a refund and Daz will give you a refund.