My computer that is….
I got an email virus that norton can’t remove nor norton support or norton deep clean. malwarebytes failed as well.
It’s the dromedan.downloader virus and i can’t get rid of it!!!
Turns out all my recent memory issues and harddrive space issues were because of this virus. :(
I’m afraid i’ll have to do a wipe and loose everything.
I can’t back it all up because it’d back up the virus too, and anyway I don’t have an extra harddrive that can hold my daz runtime!!
I’m going nuts…. help would be welcome… :( VEEEEEEEEEEEEEEEEEEEEERY welcome.
Solve my virus and I’ll think of a way to thank you (in the form of a GC to the store of your choice!)
They’ve saved my computer more than once!
There are others available too but this isn’t a time for shopping around and many are the scams.
Somebody else might drop in with a trusted link.
There’s also Microsoft’s malware removal tool: http://www.microsoft.com/security/pc-security/malware-removal.aspx
i have no idea if/what works on that virus but hopefully something does.
okay i found a couple sites that claim they can clean it but one I really don’t know and if it’s a hostage site you won’t thank me so ...
you said Norton’s couldn’t clean it, they have this here:
a Norton Power Eraser ... I’m not their customer so am not clicking on the link to see if it’s still valid though it should be.
The more information they have doesn’t sound good, however ...
Another website said it’s being sent around as a zip with an email about a failed delivery attempt.
hmmm ... if it were my computer, I would delete ALL zips from emails on the computer and then run the scanners again.
Also if you have a restore point; can try that ... however if it’s infected the computer there too, then one turns off the restore points erasing them all ... and again try an online scanner ... hang in there. It can be exasperating.
But hopefully Housecall will catch it for you.