When you purchase Carrara 8 or Carrara 8 Pro. You are given the Carrara 8 or Carrara 8 Pro files along with the Carrare 8.5 Beta files. At the time of purchase you are given in your account a serial number for your purchase. This serial number is good for the Carrara 8 or Carrara 8 Pro Software. My Account > My Downloads (for the Software), My Account > My Serial Numbers (for the serial number for 8.0 version)
If you are working with the Carrara 8.5 Beta version you will need to use the serial number found here for the included 8.5 files. If you continue to have questions, contact customer support.
I recently purchased a new CPU and re-downloaded my Carrara 8 Upgrade from 7 Express, however the serial number kept showing up invalid. Now, I do have a ticket out, but the last three responses hadn’t been answered as of yet (one I just placed) so I wanted to see if anyone here would know.
I run the program as Admin, I was given a second code by the help desk to try and that was invalid as well. However, the code I sent for the C8 Upgrade does not work because (I believe) every download of the C8 Upgrade I’ve done ends up with a Carrara 8.5 zip file. I didn’t notice at first, but I was going through my downloads to delete the zips and saw Carrara_22.214.171.124_Win64 for the zip file. The download on my account page simply showed Carrara 8 Upgrade from 7 Express.
Could this be the issue why all of the serial keeps showing invalid? I did not download the beta version, I made sure of it. The available downloads listing separates them into Upgrade and Beta, and I didn’t purchase the Pro version so the serial shouldn’t be that.
This seems like a common issue when you reset your “Purchased” Downloads, and there’s a “Beta” version available.
BOTH sets of files are added to your available downloads,..but by default,. the download page only shows you THE FIRST 10 ITEMS.
you also get Mac and PC downloads, which adds top the confusion, but the files should be named as either 8,(production) or 8.5 (beta)
You’ll need to expand that list to see all the available files, then go through them to find the correct downloads for Carrara 8.1 (they will be there)
It sounds like you’re installing the 8.5 (beta) instead of Carrara 8. and your serial number for the Purchased version , won’t work with the beta, and vice-versa,... ergo… invalid serial.
check that you’re downloading the right file for C8,. and that the Production version is installed to a completely different folder from the Beta version, if you choose to install that.
I purchased C8Pro on the 19th in the wee hours of the morning. I got a double download and no serial number (yes, I checked all 14 serial numbers). I filed a support ticket on it last night and hopefully it will all be straightened out Monday.
Is the Carrara 8.5 upgrade free? Or is it a Beta? I tried reseting and downloading what I thought was the Carrara 8 Pro version only to find out it’s the 8.5 which I have no serial for.
The Carrara 8.5 Beta, is an open testing version, it’s not an update for C8,. and it need to be installed into a New folder.
The 8.5 upgrade, (when it’s available) will be a paid for upgrade, ... no price information yet, but we’ve been told that it will be a Nominal fee.
The beta serial is available in the Beta thread at the top of the page here,. but it’s due to time out (Nov 1) so we’re all expecting a new serial number to extend the beta time, ..or a new beta version release, and a new serial number.
from the beta thread…
To register the Carrara 8.5 Beta you will need to use the serial code listed here: CDZCPRO-085-0000032-TVE-001-EBTOMAG (Expires 01-NOV-2012 )
The serial number for C8 standard and C8 Pro are different,. that’s why your “standard” serial won’t activate “pro”.
If you’ve just bought C8 pro, then the serial number should be listed in your “My Account” / serial numbers, although…..
There have been some issues over the weekend with customers not getting the serial number automatically added to their accounts and some issues with Double files and Bonus content ,. ..which may answer the question of why you haven’t received a reply yet.
If you can give them a day or two,. (since Daz3D don’t work over the weekend) to allow them to clear the backlog of support requests, I’m sure it’ll get resolved.