And today it’s my turn for this fun event. Had a credit put into my account yesterday for something that I’d accidentally double-purchased—the trick with that was that apparently the system had done something it wasn’t supposed to do and divided my PC coupon over more than one item, even though either item was more than the value of the coupon alone—and today, no platinum club. Regular prices, no PC forum, the whole shebang.
It would be nice to know why putting a credit back into someone’s account apparently disables their PC membership, even when the system says that the subscription is active.
Any road, ticket filed, and hopefully I’ll be able to get someone on the phone eventually. (I haven’t ever had a ticket addressed without doing some sort of phone followup, so I might as well start there.) Apparently, the sales are producing enough issues that the staff is getting swamped; I tried calling, and got the “We’re busy, we’ll call you back as soon as possible” message.