Hexagon serial number not working

edited December 1969 in Hexagon Discussion

Don't know what the problem is, but I installed the latest version of this software and the serial number that's been given to me just will not work.

Comments

  • afreaginnameafreaginname Posts: 0
    edited September 2012

    What do you mean by "the serial number that’s been given to me"?

    Wasn't there one in the zip file?

    Also, what operating system are you running?

    And finally, what problem do you have? Are you getting an error message?

    Post edited by afreaginname on
  • edited September 2012

    What do you mean by "the serial number that’s been given to me"?

    Wasn't there one in the zip file?

    Also, what operating system are you running?

    And finally, what problem do you have? Are you getting an error message?


    The serial number was given to me when I downloaded the software. Its on my account. I have a Windows XP, and it keeps telling me the serial number is invalid.

    Post edited by lou618_2b45855fe7 on
  • afreaginnameafreaginname Posts: 0
    edited December 1969

    The only way you would have a serial number in your account is from an old download, which would be an older version. That number is no longer valid on 2.5.1.79

    Daz no longer sends hexagon serial numbers to your account

    The serial number you want is inside the zip file you downloaded.

  • edited December 1969

    The only way you would have a serial number in your account is from an old download, which would be an older version. That number is no longer valid on 2.5.1.79

    Daz no longer sends hexagon serial numbers to your account

    The serial number you want is inside the zip file you downloaded.

    Well, now I realize I was trying to validate that serial number with an older version of Hexagon. I'll install version 2.5.1.79 and see if it works.

  • edited December 1969

    Ok, it looks like its working now, thanks for the help.

  • afreaginnameafreaginname Posts: 0
    edited December 1969

    theone20 said:
    Ok, it looks like its working now, thanks for the help.

    Excellent! Glad you're up and running! :)

  • GreybroGreybro Posts: 285
    edited December 1969

    I only see an exe file for Hexagon in my account for the win version. How then can a new serial be inside the zip?

    Please advise.

    Regards,
    Brent

  • JoeMamma2000JoeMamma2000 Posts: 2,589
    edited December 1969

    Greybro said:
    I only see an exe file for Hexagon in my account for the win version. How then can a new serial be inside the zip?

    Please advise.

    Regards,
    Brent

    Have you tried logging on to your account on the DAZ website? All of your serial numbers are listed there in the Serial Numbers section.

  • patience55patience55 Posts: 6,213
    edited December 1969

    Greybro said:
    I only see an exe file for Hexagon in my account for the win version. How then can a new serial be inside the zip?

    Please advise.

    Regards,
    Brent

    Have you tried logging on to your account on the DAZ website? All of your serial numbers are listed there in the Serial Numbers section.

    Some of the keys went awol, if you don't have a working one saved or if nothing when you should, then one has to contact CS to get a key.

    If this is a re-installation, just run the .exe. The previously installed key may still be remembered by the OS and the program will work. Did on my W7.

  • JoeMamma2000JoeMamma2000 Posts: 2,589
    edited December 1969

    Some of the keys went awol, if you don't have a working one saved or if nothing when you should, then one has to contact CS to get a key..

    Yeah, that's what happened to me. The only S/N for Hex in my account listing was for a previous version, and I had to contact CS for a S/N.

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