Digital Art Zone

markhendy - 09 November 2012 03:27 PM

Sorry to resurrect this thread, but just tried to buy the Bruce Mentor DVD and been quoted a shipping price that more than doubles the cost of my purchase ... My mind is a bit blown and I’ve cancelled the transaction untill I can understand why shipping is so expensive.  Having read this thread, I’m hoping that this is an anomaly:

“Shipping & Handling (United Parcel Service - Worldwide Expedited)  $84.30”

I live in the UK and generally when I buy from the US the shipping charges are art most half this for packages containing 10 DVDs, for example, so I’m figuring that this can not be right.

Would it be possible to buy this as a download instead?

I have sent a query to DAZ 3D. will let you know when I receive an answer.

Maybe I misunderstood, but I thought this problem had been solved a short time ago.  Or was it going to be solved but hasn’t yet?

Wonder how many sales have been lost because of this.

GussNemo - 10 November 2012 01:16 AM

Wonder how many sales have been lost because of this.

Several. We see purchases and then they get returned.

@chohole - perhaps Blaine can help. DAZ 3D is actually shooting in their own foot with this. Maybe it was rectified the last time, but not permanently.

Horo - 10 November 2012 03:26 AM

GussNemo - 10 November 2012 01:16 AM

Wonder how many sales have been lost because of this.

Several. We see purchases and then they get returned.

@chohole - perhaps Blaine can help. DAZ 3D is actually shooting in their own foot with this. Maybe it was rectified the last time, but not permanently.

I have actually forwarded this to Daz_Kevin and he has responded to say that he in turn has passed it on to CS, so I am now waiting on a more definitive reply.

I actually took the product part way through the checkout process myself, so I could attach a screen shot of what is happening, as I am also in the UK

chohole - 10 November 2012 04:54 AM

I have actually forwarded this to Daz_Kevin and he has responded to say that he in turn has passed it on to CS, so I am now waiting on a more definitive reply.

I actually took the product part way through the checkout process myself, so I could attach a screen shot of what is happening, as I am also in the UK

Thank you. Kevin is the PA head and should have an interest to get this sorted. Actually, I intended to put a comment in the PA forum about this but thought better of it. Thank you for going to all the trouble to get a screen shot - that was the bit I was too lazy to do.

I got the response from Kevin within half an hour of forwarding the screenie, so it does show that a picture can be worth a 1000 words

Of course it was Friday afternoon, so I am not expecting anything further till at Least Monday.

Thanks all for your help on this ... I shall continue to watch this space.

GussNemo - 10 November 2012 01:16 AM

Maybe I misunderstood, but I thought this problem had been solved a short time ago.  Or was it going to be solved but hasn’t yet?

Wonder how many sales have been lost because of this.

They must be operating under daz time which operates outside of the normal time space continuum. In Daz time a short time ago can actually end up being a few months from now.

LordHardDriven - 11 November 2012 01:20 AM

They must be operating under daz time which operates outside of the normal time space continuum. In Daz time a short time ago can actually end up being a few months from now.

Yeah, time and DAZ-time are absolutely not related to each other. Did you also notice - the site (store and forums) was down several times yesterday.

http://www.daz3d.com/forums/viewthread/11307/

Thanks for that, Pam.

Indeed, thanks Pam.

Horo - 11 November 2012 01:53 AM

LordHardDriven - 11 November 2012 01:20 AM

They must be operating under daz time which operates outside of the normal time space continuum. In Daz time a short time ago can actually end up being a few months from now.

Yeah, time and DAZ-time are absolutely not related to each other. Did you also notice - the site (store and forums) was down several times yesterday.

Yes I did, much to my frustration as I have many more demands on my time now that the wife is at home but still requiring someone to help her with most everything.

Has there been any update on this from DAZ, chohole?  I just went through the checkout process again, up to the point of shipping costs, and still get only the following two prices:

“United Parcel Service
Worldwide Expedited $84.30
Worldwide Express Saver $88.46”

These in addition to the product price of $79.95.

Just to contrast, the Black November sale yesterday had two Cararra training packages each priced at under $40 (sale prices), but more importantly available via download.  Is it feasible to host the Bryce videos online and make them available to purchasers only, for example via Dropbox?

I will check again, Have not had any direct feed back yet.

David and Horo’s DVD does contain a large amount of content. I just popped mine in the DVD drive and it is over 4gb so not an easy Download methinks.