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Posted: 28 September 2012 12:33 PM   [ Ignore ]   [ # 76 ]
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@Mark:  Taking your last statement first.  If I were letting it go I wouldn’t have gone back and questioned what had been done.  And questioned where the floating money was hiding.  To date, this is the first time I’ve been given store credit online when I’ve paid using a credit card.  All my previous transactions have been refunded, or adjusted, to my credit card account.

I don’t know the unaccounted money was kept for handling fees, no one at DAZ has said, yet.  I’ll know more when someone on the help desk responds to the reply I left to the e-mail they first sent.

Until then, anything you or I say more about this matter is pure speculation.  And speculation won’t answer the questions I put forth to DAZ.

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Posted: 28 September 2012 01:05 PM   [ Ignore ]   [ # 77 ]
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GussNemo - 28 September 2012 12:33 PM

@Mark:  Taking your last statement first.  If I were letting it go I wouldn’t have gone back and questioned what had been done.  And questioned where the floating money was hiding.  To date, this is the first time I’ve been given store credit online when I’ve paid using a credit card.  All my previous transactions have been refunded, or adjusted, to my credit card account.

I don’t know the unaccounted money was kept for handling fees, no one at DAZ has said, yet.  I’ll know more when someone on the help desk responds to the reply I left to the e-mail they first sent.

Until then, anything you or I say more about this matter is pure speculation.  And speculation won’t answer the questions I put forth to DAZ.

Okay but I didn’t say you were letting it go, So I’m not sure why you felt the need to tell me that you weren’t. My last statement was to ask what would Daz do if their faulty shipping tools caused an overdraft on someone’s credit card? Perhaps you’re reading into what I meant? Although if so I still don’t see how you come up with I’m saying you’re letting it go. If anyone was trying to let it go it was me, but not as in let it go scott free. If you recall I first resisted the idea of putting in a request for a refund saying that I was aware of the price of shipping before I committed and as such could have backed out of the sale if I felt it was too much. I only changed my mind because apparently the shipping tools in their craziness didn’t offer all the options there were. I’ve felt all along that the right and ethical thing to do, if the site’s shipping tools are “crazy” and causing improper charges and Daz knows it they should put up an announcement warning about it and they should issue a full refund of the improper shipping charge to all customers affected by the “crazy shipping tools” without requiring the customer to have to file a complaint for it.

As for the refund, yes I’m well aware that some companies will refund back to credit cards but I bet more companies don’t then do. You see everytime a company processes a transaction whether it be a payment or refund the store selling the items charged on the card pays a small percentage of that transaction. Companies usually eat that charge for payments because allowing credit card transactions can bring in so much more business because it gives the consumer flexibility in spending. Companies that are small however or that have small margins on their product like dollar stores for example often don’t accept credit cards because of these fees and or only offer store credit on returns/refunds because of these fees.

As for what that unspecified amount of money that Daz kept is, yes of course it’s speculation on my part but hey it’s America, I’m allowed to speculate. As others are also allowed to speculate other possibilities for what the money they hold onto is for. To this point yet I can’t think of nor has anyone else offered a better explaination for why Daz held onto more money in charging you for shipping then the cost of actual postage. I’ve heard of shipping and handling and having worked for whole sale distributors of computer parts for many years I’m pretty familiar with what it is and how it works. I’ve never heard of shipping and… anything else so I feel handling is a very air assumption on my part. What I find to be the most relevent point in all this is that before the site change, according to the people who created the product in question, shipping was included. If that is/was the case then your refund and mine should be 100% and there should be no outstanding amount for anyone to speculate over. Since you want to wait for Daz to answe I’m guessing you think it might be an oversite on their part but given that this was supposed to be an effort to maintain customer satisfaction it seems highly improbably that Daz would compound one mistake with another.

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Posted: 28 September 2012 03:32 PM   [ Ignore ]   [ # 78 ]
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@Mark: After your laser hit my monitor, I went back and reread that last part. You are correct, I did misread that last part and came up with the wrong meaning.  Darn glasses anyway.

I now understand what you are saying about the Store Credit, and while in some cases I wouldn’t mind, in this case I do.  It’s the principal of the thing.  I don’t like to be told one thing then find out something else.  Especially when it hits me in the wallet.  If there’s a problem with billing of any kind, then it should be taken care of by the seller so this type of problem can we eliminated.  Not only does it save time and money for the seller, it saves me time by not having to do a back and forth with the seller.  And, it keeps me happy because I’d know I wouldn’t have any problems when buying something.

Only allowing Store Credit is not such a good idea, though it’s easy to see why it’s done.  Only, giving out Store Credit assumes that store has what I’m looking for, or that I want to continue buying from them.  In this case, what DAZ put into my account is not much, and it would take more on my part to put that Store Credit to use.  That isn’t something that’s going to happen any time in the next few months, as I’ve other things more important to deal with.

As to speculating, that’s as big a past time as baseball.  And can get just as deep.  But sometimes, with limited information, that speculation can lead one to the wrong conclusions.  Sure, we can speculate DAZ kept the unaccounted for money to cover handling, and we could speculate it’s for someone to buy a soda at the vending machine; that better be some soda.  Or they could come up with any number of other reasons, including that it was overlooked during the refund.

I will continue to wait until I hear again from DAZ, and hope the unaccounted money was an over-site.  Since as you said stuffing a jewel case into an envelope doesn’t cost the amount of the floating money.  This I do know, if I hear that the unaccounted money will not be refunded, it will be the last time I buy anything from DAZ that has to be mailed.  And I don’t care how badly I want it.

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Posted: 29 September 2012 01:40 PM   [ Ignore ]   [ # 79 ]
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GussNemo - 28 September 2012 03:32 PM

@Mark: After your laser hit my monitor, I went back and reread that last part. You are correct, I did misread that last part and came up with the wrong meaning.  Darn glasses anyway.

I now understand what you are saying about the Store Credit, and while in some cases I wouldn’t mind, in this case I do.  It’s the principal of the thing.  I don’t like to be told one thing then find out something else.  Especially when it hits me in the wallet.  If there’s a problem with billing of any kind, then it should be taken care of by the seller so this type of problem can we eliminated.  Not only does it save time and money for the seller, it saves me time by not having to do a back and forth with the seller.  And, it keeps me happy because I’d know I wouldn’t have any problems when buying something.

Only allowing Store Credit is not such a good idea, though it’s easy to see why it’s done.  Only, giving out Store Credit assumes that store has what I’m looking for, or that I want to continue buying from them.  In this case, what DAZ put into my account is not much, and it would take more on my part to put that Store Credit to use.  That isn’t something that’s going to happen any time in the next few months, as I’ve other things more important to deal with.

As to speculating, that’s as big a past time as baseball.  And can get just as deep.  But sometimes, with limited information, that speculation can lead one to the wrong conclusions.  Sure, we can speculate DAZ kept the unaccounted for money to cover handling, and we could speculate it’s for someone to buy a soda at the vending machine; that better be some soda.  Or they could come up with any number of other reasons, including that it was overlooked during the refund.

I will continue to wait until I hear again from DAZ, and hope the unaccounted money was an over-site.  Since as you said stuffing a jewel case into an envelope doesn’t cost the amount of the floating money.  This I do know, if I hear that the unaccounted money will not be refunded, it will be the last time I buy anything from DAZ that has to be mailed.  And I don’t care how badly I want it.

Ah so it was a misread, good, I mean good in that I’m not going crazy. I thought we were more or less on the same page, glad to see we still are. The thing in the back of my mind when I first was objecting to the idea of submitting a ticket was that the result wouldn’t match up with what I’ve been told. Although to be fair what I was told, that shipping was included originally, was dated info I was getting 3rd hand. I just couldn’t see any company passing up on the option to insert the totally artificial and in my opinion bogus handling charge in the shipping cost. Virtually every company does it and I’ve not seen anything that suggests Daz is any different in that respect.

I would say the real issue in the case of store credit, is this, is it restricted credit that can’t be applied to certain things in full or at all to things like Platinum Club items? Or can it be applied in full to whatever Daz sells? If the later to me it’s no big deal but if it’s the former then that’s an issue because it forces you to spend more then you were wanting to initially with the purchase that generated the credit.

 

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Posted: 29 September 2012 02:08 PM   [ Ignore ]   [ # 80 ]
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@Mark:  I wouldn’t get anything from DAZ at Platinum Club member prices since I’m not a Platinum Member.  Another one of those other things more important.

I don’t really have an answer as to the application of Store Credit, but I’ve a feeling it would be applied to whatever they sell.  Barring any extra membership requirements.  Sure, it something cost more than I was credited, I would have to fork over more to cover the extra.  But if something was on sale, below the amount in my account, then I’d pay nothing.  Time will tell.

Oh, and sorry about misreading that one post.  I sometimes get in too big of a hurry when reading.  Actually, I tend to skim as quickly as I can to go to the next post.  And usually miss the water along the way.

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Posted: 29 September 2012 02:23 PM   [ Ignore ]   [ # 81 ]
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Store credit applies to everything in the store, works just like spending real money.  And it doesn’t expire, stays there as long as you want it to.

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Posted: 29 September 2012 09:58 PM   [ Ignore ]   [ # 82 ]
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chohole - 29 September 2012 02:23 PM

Store credit applies to everything in the store, works just like spending real money.  And it doesn’t expire, stays there as long as you want it to.

But if a person doesn’t have a Platinum membership it wouldn’t apply to the prices given to Platinum members.  As I understand it.

Final word on the shipping refund.  What has been put into my Store Credit account is it, that’s all that will be refunded.  The rest went to shipping and handling.  So, what it boils down to is that I basically paid the lowest price that is charged for that size item.  Pretty much like the postal services’ “if it fits it ships” price of $5.19 US.  Eh, I can live with that.  I just hope no one else encounters the same problem.

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Posted: 30 September 2012 12:10 AM   [ Ignore ]   [ # 83 ]
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GussNemo - 29 September 2012 02:08 PM

@Mark:  I wouldn’t get anything from DAZ at Platinum Club member prices since I’m not a Platinum Member.  Another one of those other things more important.

I don’t really have an answer as to the application of Store Credit, but I’ve a feeling it would be applied to whatever they sell.  Barring any extra membership requirements.  Sure, it something cost more than I was credited, I would have to fork over more to cover the extra.  But if something was on sale, below the amount in my account, then I’d pay nothing.  Time will tell.

Oh, and sorry about misreading that one post.  I sometimes get in too big of a hurry when reading.  Actually, I tend to skim as quickly as I can to go to the next post.  And usually miss the water along the way.

Don’t feel bad, I tend to type more then most people care to read causing them to skim over much of what I say smile

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Posted: 30 September 2012 12:31 AM   [ Ignore ]   [ # 84 ]
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chohole - 29 September 2012 02:23 PM

Store credit applies to everything in the store, works just like spending real money.  And it doesn’t expire, stays there as long as you want it to.

Thanks for clearing that up, in my years at daz when I’ve gotten “money” from them it was usually the vouchers they give out which do have restrictions. I wasn’t sure if credit worked the same or not. If credit has no restrictions then it’s fine by me because I figure if I authorize a purchase then I was planning on spending that much money at Daz anyway. As long as credit doesn’t force me to spend more (assuming there is something equal to the amount of my credit) then how can I complain? Especially if it doesn’t expire.

BTW, I got my response from Britney and it would appear Daz’s intention is to have two flat shipping rates one for domestic within the US and one for international and presumably since it doesn’t match the postage printed on the envelope that handling is built into those two rates of domestic and international. It’s still a far way from being included in the price but hey nothing stays the same forever. I can’t say the rate they’re charging is out of line with what other places would charge for a similar shipment. I too will be getting credit which is fine, maybe I’ll grab up one or two of Horo’s cheaper HDRI scenes while the catch up sale is going on?

Edit: Well that’s a bummer, the ticket was deemed solved and a refund issued as of the 27th and yet here we are on the 30th and the store credit on my account page still shows as zero. Since Daz is usually closed on Sunday I suspect it won’t get resolved before the sale is over and so I guess I won’t be getting any of Horo’s HDRI scenes afterall. Oh well so much for customer satisfaction.

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Posted: 30 September 2012 06:21 AM   [ Ignore ]   [ # 85 ]
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Yes, well CS, and in fact DAZ 3D in general have had a troublesome couple or 3 days. It is now fairly general knowledge that they have been suffering repeated DDoS attacks, which is slowing everything down.  I can’t type out my opinions of the low lifes that do this sort of thing.

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Posted: 30 September 2012 08:55 AM   [ Ignore ]   [ # 86 ]
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chohole - 30 September 2012 06:21 AM

Yes, well CS, and in fact DAZ 3D in general have had a troublesome couple or 3 days. It is now fairly general knowledge that they have been suffering repeated DDoS attacks, which is slowing everything down.  I can’t type out my opinions of the low lifes that do this sort of thing.

Well thanks for that, as I had not picked up on that even though I had been bouncing back and forth between this forum and the commons the past few days. Denial of Service attacks eh? Yeah that’s pretty pathetic, on a government site to highlight a statement someone is trying to make okay, I can see that, I still think it’s a pathetic way to go, like a small child smashing an expensive vase just to get attention. To do it on a site like Daz’s though, well that’s so far down the pathetic hole there aren’t even words to describe it.

My guess is that it’s one of the many losers in the Daz forums that go around acting like Daz and the vendors owe them something just for being interested in 3D. Either that or someone was hell bent on making sure the catch up sale extended thru the weekend.

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Posted: 30 September 2012 09:55 AM   [ Ignore ]   [ # 87 ]
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If you look at http://www.daz3d.com/shop/sales-promotions you find this text: “Catch Up ends Friday, Oct. 1 - Don’t miss it!”

Friday was the day before yesterday, Oct. 1 is on Monday. If I haven’t got it wrong, the next Friday Oct. 1 will be 2021. Quite a long sale. You have ample time to catch up. smile

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Posted: 30 September 2012 10:15 AM   [ Ignore ]   [ # 88 ]
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There are a few my Store Credit would buy.  But then what do I do with the $.49 left?  I could buy some gum if I actually had it.

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Posted: 30 September 2012 10:51 AM   [ Ignore ]   [ # 89 ]
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Horo - 30 September 2012 09:55 AM

If you look at http://www.daz3d.com/shop/sales-promotions you find this text: “Catch Up ends Friday, Oct. 1 - Don’t miss it!”

Friday was the day before yesterday, Oct. 1 is on Monday. If I haven’t got it wrong, the next Friday Oct. 1 will be 2021. Quite a long sale. You have ample time to catch up. smile

I wonder if we can hold them to that, 8 years at 50% is enough time even for me to get everything I want. smile

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Posted: 09 November 2012 03:27 PM   [ Ignore ]   [ # 90 ]
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Sorry to resurrect this thread, but just tried to buy the Bruce Mentor DVD and been quoted a shipping price that more than doubles the cost of my purchase ... My mind is a bit blown and I’ve cancelled the transaction untill I can understand why shipping is so expensive.  Having read this thread, I’m hoping that this is an anomaly:

“Shipping & Handling (United Parcel Service - Worldwide Expedited)  $84.30”

I live in the UK and generally when I buy from the US the shipping charges are art most half this for packages containing 10 DVDs, for example, so I’m figuring that this can not be right.

Would it be possible to buy this as a download instead?

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