I feel a warm glow of nostalgia at all this talk of 56K modems and the pony express ... I was tidying up the other day and found an old 3Com PCCARD 56k modem in a box, but don’t even have a laptop or desktop any more that will allow me to use it.
I live in a small village in Hampshire, on the southcoast of the UK, about 100 meters from the local exchange and nominally should be able to get 8Mbps but often the speeds are at best a quarter of that, or connections repeatedly fail. This comes from a number of factors, that we are connected via overhead lines, that my broadband connection shares pole space with numerous telephone lines and other broadband users, that the BT phone engineers who maintain all these are not of the most careful, e.g. two losses of service in 2012 being down to their accidental disconnection or cross connection of my service while updating a neighbours services and poor conection behaviour down to touching loose wires ... I kid you not!
But on a good day I can get the full speed and downloads fly like a magic carpet. ... and I always can use the 3G network and multiple phones ... and if I really get desparate for speed there’s a 55Mbps wifi cyber cafe in town and they do great coffee
Been there, seen this, fixed these type problems. Problems like you describe seem to occur when the workers are rushed, have more jobs to do than workers available, or just don’t care. Or, and this always bothered me, bad records. I never could figure out how companies who provided these type services could end up with bad records. Individual service outages occur more times than not because of bad records. This house is supposed[/s] to be working on this pair, but no, it’s on that pair and that pair is supposed to be vacant. If workers at both ends don’t check before installing new service, someone gets put out of service. And the bottom line rules, because someone decided to cut employees since other departments can take care of what those people were doing. Compress enough departments and you end up with so much work for so few departments that things start sliding.