Digital Art Zone

 
   
1 of 4
1
A-Deck by Kibaretto onlyMAC files in download. . Downloads now sorted out
Posted: 24 August 2012 05:59 PM   [ Ignore ]
Active Member
Avatar
RankRank
Total Posts:  995
Joined  2003-10-09

When I purchased A-Deck by Kibaretto, two files showed up in my downloads. 2 identical dpc.zip MAC files. Yes, I downloaded both and peeked inside the zip.


Edited by Moderator
Fix found here http://www.daz3d.com/forums/viewthread/6410/P45/#83289

Profile
 
 
Posted: 24 August 2012 06:08 PM   [ Ignore ]   [ # 1 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  7538
Joined  2006-03-19

You’ll need to open a support ticket so they can get it fixed. I will also flag it up so maybe they’ll see it sooner.

 Signature 

ARTCollaborations Store on DAZ3D    ARTCollaborations on Facebook

*****Mad Chemistry Lab*****  

 

Profile
 
 
Posted: 24 August 2012 06:53 PM   [ Ignore ]   [ # 2 ]
Power Member
Avatar
RankRankRank
Total Posts:  1198
Joined  2007-11-30
Spit - 24 August 2012 05:59 PM

When I purchased A-Deck by Kibaretto, two files showed up in my downloads. 2 identical dpc.zip MAC files. Yes, I downloaded both and peeked inside the zip.

The ‘New’ tab at the shop throws a maintainance-page at me, but I went to the front-page of the shop, and got Kibarreto’s A-Deck. Can confirm it gives two Mac-files, and no Win-files.

I sent feedback to Technical on the DAZ3D Help Center, not sure if I should send to bugs.daz3d.com at Mantis. If so, I’ll probably get an ear-full…

Profile
 
 
Posted: 24 August 2012 07:08 PM   [ Ignore ]   [ # 3 ]
Active Member
Avatar
RankRank
Total Posts:  995
Joined  2003-10-09

I opened a ticket.

Profile
 
 
Posted: 24 August 2012 10:46 PM   [ Ignore ]   [ # 4 ]
Member
Avatar
Rank
Total Posts:  64
Joined  2004-08-04

Looks great….needs the PC poser installer in files, however.

Profile
 
 
Posted: 25 August 2012 02:37 AM   [ Ignore ]   [ # 5 ]
Member
Rank
Total Posts:  42
Joined  2010-01-26

Can someone from DAZ either refund my money or make the product pc compatible. This is the second time I buy a product from you guys and it is either made just for Daz (even though it says it is compatible for both poser and daz) or it is only for mac as the A-Deck prop is. Very unhappy!

Profile
 
 
Posted: 25 August 2012 02:45 AM   [ Ignore ]   [ # 6 ]
Addict
Avatar
RankRankRankRank
Total Posts:  4878
Joined  2009-02-26

Damn you serious? I was seriously thinking of buying that, it looked great.

 Signature 

- SpyroRue’s Deviant Art -

Profile
 
 
Posted: 25 August 2012 02:47 AM   [ Ignore ]   [ # 7 ]
Member
Rank
Total Posts:  42
Joined  2010-01-26

Well its a good thing you didn’t purchase it. This is getting ridiculous!

Profile
 
 
Posted: 25 August 2012 02:49 AM   [ Ignore ]   [ # 8 ]
Active Member
Avatar
RankRank
Total Posts:  720
Joined  2003-10-09

That has to be an error, everything that merchant has made (some of which I have) is compatible with PC and Poser. Hopefully someone at DAZ can get back to you as soon as possible.

 Signature 

“It answers all the questions, finally, but not really, but kind of”
- Bob Denver

my deviantArt page: http://snowsultan.deviantart.com

Smacky icon by Xamag

Profile
 
 
Posted: 25 August 2012 02:49 AM   [ Ignore ]   [ # 9 ]
Addict
Avatar
RankRankRankRank
Total Posts:  4878
Joined  2009-02-26

Considering Its specifically for Mac and not PC you’d think that that would be made clear on the product.

 Signature 

- SpyroRue’s Deviant Art -

Profile
 
 
Posted: 25 August 2012 02:50 AM   [ Ignore ]   [ # 10 ]
Power Member
Avatar
RankRankRank
Total Posts:  1673
Joined  2010-10-10

You usually get two download items, one for PC and one for Mac. Have you downloaded the wrong one?

 Signature 

Wendy

My freestuff: http://www.sharecg.com/pf/full_uploads.php?pf_user_name=Wilmap

Tutorial: http://www.sharecg.com/v/69943/view/3/PDF-Tutorial/How-to-install-zip-files

PLEASE NOTE:
My items are NOT to be used on Second Life website.  They have recently changed their TOS and are legally able to take/steal anything uploaded and resell/redistribute to items.

 

Profile
 
 
Posted: 25 August 2012 02:51 AM   [ Ignore ]   [ # 11 ]
Addict
RankRankRankRank
Total Posts:  3121
Joined  2007-06-22

I’d be surprised if it is only for the Mac.
Are you sure that you don’t have the PC files in your downloads as well as the Mac ones.
Daz have a 30 day refund policy, you need to contact sales and ask for a refund, via the support section.
Top of the page Help> then submit a help request.

Profile
 
 
Posted: 25 August 2012 02:56 AM   [ Ignore ]   [ # 12 ]
Member
Rank
Total Posts:  42
Joined  2010-01-26

Exactly! I do not like complaining and I have been a long time costumer with daz and its affiliates but they really need to pay attention to the way they advertise there products because I am losing money here. I am seriously getting worried that when I buy a product here its not going to work due to a mistake made in the ads.

Profile
 
 
Posted: 25 August 2012 03:01 AM   [ Ignore ]   [ # 13 ]
Member
Rank
Total Posts:  42
Joined  2010-01-26

2nd time this has happened. DAZ please fix it!

Profile
 
 
Posted: 25 August 2012 03:04 AM   [ Ignore ]   [ # 14 ]
Member
Rank
Total Posts:  42
Joined  2010-01-26

I wish I new this before I bought it. :(

Profile
 
 
Posted: 25 August 2012 03:15 AM   [ Ignore ]   [ # 15 ]
Addict
Avatar
RankRankRankRank
Total Posts:  2792
Joined  2004-04-14

Have you tried refreshing the download page to see if the PC files show up?

 Signature 

My DAZ3D Store
My Free Stuff
My Art @ DeviantART
Ships of the Line - MEGA THREAD
How to use the Poser Format Exporter - **Updated 2013-02-09**

Profile
 
 
   
1 of 4
1