Digital Art Zone

When I purchased A-Deck by Kibaretto, two files showed up in my downloads. 2 identical dpc.zip MAC files. Yes, I downloaded both and peeked inside the zip.

Edited by Moderator
Fix found here http://www.daz3d.com/forums/viewthread/6410/P45/#83289

You’ll need to open a support ticket so they can get it fixed. I will also flag it up so maybe they’ll see it sooner.

Spit - 24 August 2012 05:59 PM

When I purchased A-Deck by Kibaretto, two files showed up in my downloads. 2 identical dpc.zip MAC files. Yes, I downloaded both and peeked inside the zip.

The ‘New’ tab at the shop throws a maintainance-page at me, but I went to the front-page of the shop, and got Kibarreto’s A-Deck. Can confirm it gives two Mac-files, and no Win-files.

I sent feedback to Technical on the DAZ3D Help Center, not sure if I should send to bugs.daz3d.com at Mantis. If so, I’ll probably get an ear-full…

I opened a ticket.

Looks great….needs the PC poser installer in files, however.

Can someone from DAZ either refund my money or make the product pc compatible. This is the second time I buy a product from you guys and it is either made just for Daz (even though it says it is compatible for both poser and daz) or it is only for mac as the A-Deck prop is. Very unhappy!

Damn you serious? I was seriously thinking of buying that, it looked great.

Well its a good thing you didn’t purchase it. This is getting ridiculous!

That has to be an error, everything that merchant has made (some of which I have) is compatible with PC and Poser. Hopefully someone at DAZ can get back to you as soon as possible.

Considering Its specifically for Mac and not PC you’d think that that would be made clear on the product.

You usually get two download items, one for PC and one for Mac. Have you downloaded the wrong one?

I’d be surprised if it is only for the Mac.
Are you sure that you don’t have the PC files in your downloads as well as the Mac ones.
Daz have a 30 day refund policy, you need to contact sales and ask for a refund, via the support section.
Top of the page Help> then submit a help request.

Exactly! I do not like complaining and I have been a long time costumer with daz and its affiliates but they really need to pay attention to the way they advertise there products because I am losing money here. I am seriously getting worried that when I buy a product here its not going to work due to a mistake made in the ads.

2nd time this has happened. DAZ please fix it!

I wish I new this before I bought it. :(

Have you tried refreshing the download page to see if the PC files show up?