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Problems Purchasing Carrara 8 Pro Upgrade
Posted: 28 August 2012 02:08 PM   [ Ignore ]   [ # 16 ]
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I’m having the same issues. Here’s what I wanted a 2 months ago:
UPGRADE Carrara Pro7 to Carrara Pro8

I wished for it last year when there was still a functional shopping cart.


Here’s what I’m up against.

There was no longer an upgrade for a while!
Now that there is, the pricing is not right. It’s like the pricing of a SIDEGRADE used to be. I’m already PRO, shouldn’t I be treated like it?

Evidence began to appear of what smelled fishy.

“Important pricing note: This page allows you to upgrade to Carrara 8 Pro from Carrara 8, Carrara 7, or Carrara 7 Express by clicking on the drop-down box at the upper right. The price shown next to your upgrade option is the actual price you will pay. Choose the product you are upgrading from and click “add to cart.”

I remember that drop down menu that let you choose what you were upgrading from.

OH well, I tried to add it to the cart and purchase…  BUT!

“Some of the products below do not have all the required options. Please edit them and configure all the required options.”

What options? The drop down menu is gone man, I can’t select any!

HELP?
I cannot possibly add the item i want to the cart.
Brittney was no help. I made it clear that i did not use phones. How could i download the item i want anyway if it won’t work in my cart? She gave up trying to duplicate the problem, and asked me to just call. Why is it so hard for her to solve via email? Because i want it in writing?
I want the price other people were given, fair treatment, and i am just about to blog about this company that will not sell me a product i want.

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Posted: 28 August 2012 03:15 PM   [ Ignore ]   [ # 17 ]
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Is there any particular reason you don’t use a phone. The call is free, it’s a toll free line as you are in the US, and far easier for DAZ3D overstretched CS to sort these sort of problems out with a pone call, as Britney has asked.

Believe you me, the company wants to sell you the prouduct you want,

DAZ_BFurner has explained that there is a problem with the store page for this product, and to contact sales support to sort it out.

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Posted: 28 August 2012 03:32 PM   [ Ignore ]   [ # 18 ]
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A phone will not magically allow the store to work. As i described and explained to Brit, the store does not work. I cannot move beyond the error that the cart produces, which in turn makes a phone call to get a discount on a purchase completely meaningless, since there can be no purchase to begin with. I provided screen shots in my posting mid july. I don’t think that my decision not to spend money on a phone, skype, should affect my customer service as we were in contact via email which suits me fine. Ideally someone would figure out that there is a variable in the store code that can no longer be added because the drop down menu on the upgrade item was amateurishly cut.
Again, calling is not even going to solve my problem, since the phone does not access my computer to enable a shopping cart to function. Ideally, if the code can’t be fixed, (solving others same problems) i should be given some sort of response saying here is a discount code you can use for a full product purchase, which is an identical end product that the upgrade path provides. We acknowledge your frustration and we reward your patience with a price point similar to others who have experienced the same problem. 
That can happen much faster than a phone call coupled with a last ditch emphatic sales pitch and longwinded conversation while waiting for management approval then a transfer to i don’t know who to pay with credit card and wait again to fix the proce as quoted, only to arrive at the same problem, it will not complete in the shopping cart, so maybe will i wait for a cd to arrive in the mail. No thank you.

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Posted: 28 August 2012 03:40 PM   [ Ignore ]   [ # 19 ]
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chohole - 28 August 2012 03:15 PM

...Believe you me, the company wants to sell you the product you want,...

Yep, and to show it, they raised the price for C7 Pro upgrades, and waited until after the “Customer Appreciation” sale to reply about the actual cost.  LOL!

(unsubscribing to this thread, as it just continues to irritate…)

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Posted: 28 August 2012 08:36 PM   [ Ignore ]   [ # 20 ]
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DAZ_bfurner - 27 August 2012 11:09 AM

The upgrade prices are as follows:


Carrara 8 Standard upgrade is $89.95
Platinum Club Price is $62.95


Carrara 8 Pro upgrade is $300.95
Platinum Club Price is $209.95

To purchase either of these upgrades please add Carrara 8 or 8 Pro to your cart, Britney can adjust the price to show as above and place the order for you.


I hope this helps!

Last week when I tried to buy it (and could not because the website would not allow it) it was 65% off, this week it is 30% off. That ain’t right.

Bubba

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Posted: 29 August 2012 11:23 AM   [ Ignore ]   [ # 21 ]
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I bought the C8Pro upgrade via phone a few months ago, from C7Pro.
It was very efficient and pleasant, since I got all sorts of discounts by just talking to the Daz sales person, even though the particular sales and deals were over.

You need to understand that when you call Daz, you are talking to someone with direct administrator access to the store, they can add items to your account at whatever price they are willing to punch into their computer. If you can talk English and can explain your situation, Daz will probably be as nice to you as they were to me.
Daz can charge the creditcard that is on file on your account, just add the VISA numbers before you call. If you are paranoid, clear the cc numbers after the sale is done.

Again, call and Daz Will add Carrara to your account directly, with no store fiddling, at the price you can bargain for. Mention then missed sale due to store issues, mention the old price for upgrades, mention the PC discount…

Good luck, please post your progress or further questions.

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Posted: 29 August 2012 02:41 PM   [ Ignore ]   [ # 22 ]
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DAZ_bfurner - 28 August 2012 10:24 AM

The marketing team wants to simplify the upgrade process, and the upgrade price is the same for 6 or 7 to 8.

Did they remember to tell whoever writes up the product page text? That still tells us to use the pull-down (which no longer exists) to select our current version we want to upgrade from. Come to think of it, did they remember to tell us?

I’ve been thinking about maybe upgrading to 8 (or maybe 8.5 considering how close that might be to a full release) and concentrating on wrapping my head around Carrara at last. This pricing glitch — that I didn’t know about, the last time I checked prices was before the store changeover — isn’t helping me decide.

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Posted: 30 August 2012 04:23 PM   [ Ignore ]   [ # 23 ]
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Foolish me.  The only reason I ever got a “Pro” version of Carrara was to not be trapped in the lower of two upgrade streams. 

But I guess I am trapped…because if I “upgrade” from 7 pro to 8 not-pro, I LOSE several of the tools I am using now!  Some upgrade!

Good to know it is actually possible, despite what the sales page says, to get pro 8 as an upgrade tho.  For some future date in which I have a few hundred bucks to waste.

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