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My Order History is Incomplete
Posted: 18 August 2012 06:46 PM   [ Ignore ]
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Has anyone else noticed that their order history may be incomplete? I’ve been updating my Genesis content—resetting the downloads to get the new installers—and various components are missing from my history. For example,  “Pharaohs of the Sun for Genesis Female” and “Fantasy Accessories for Pharaohs for Genesis Female” are both missing. So far, all of the items I’m missing appear to be items I purchased prior to the store’s transition. Anyone else experienced this?

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Posted: 18 August 2012 08:52 PM   [ Ignore ]   [ # 1 ]
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I appear to be 1 item short compared to the spreadsheet I made on the old site, but I haven’t yet tracked it down.

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Posted: 18 August 2012 09:11 PM   [ Ignore ]   [ # 2 ]
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I’m missing at least a dozen items, so far all of them for Genesis (but those are the ones I was updating, so it makes sense I’d notice those first).

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Posted: 19 August 2012 03:59 AM   [ Ignore ]   [ # 3 ]
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Were they maybe in a bundle?

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Posted: 19 August 2012 04:56 AM   [ Ignore ]   [ # 4 ]
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You’ve checked the full list, not just looked for the product name alphabetically? A few things do seem to appear in the history with different names from the store page.

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Posted: 19 August 2012 12:26 PM   [ Ignore ]   [ # 5 ]
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chohole - 19 August 2012 03:59 AM

Were they maybe in a bundle?

No, I’ve already checked for that, but thanks for the suggestion. I do tend to break up my bundles into their individual components in my library, but that’s not the case with the items I’m missing. So far, it’s all Genesis stuff, and it all seems to be stuff I purchased before the store made its transition.

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Posted: 19 August 2012 01:22 PM   [ Ignore ]   [ # 6 ]
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I tried to reset the V4 MFD Unimesh file as it contains the Genesis one too (or at least it did) for an updated file.

It is no longer in my history. I have been through my history page by page (yawn). I installed DAZ History Manager and searched on Unimesh, MFD, Morphing and Fantasy individually and it does not come up.

This was a PC item so not in any bundles that I know of.

I gave up!

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Posted: 19 August 2012 01:48 PM   [ Ignore ]   [ # 7 ]
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It is in my itemised order history as Morphing Fantasy Dress Unimesh Fits

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Posted: 19 August 2012 03:06 PM   [ Ignore ]   [ # 8 ]
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I’m missing a few things, but assumed they were freebies or were removed from the store or something.

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Posted: 19 August 2012 03:19 PM   [ Ignore ]   [ # 9 ]
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In general, even if something is removed from the store it should still be in your order history and available for reset.

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Posted: 19 August 2012 03:56 PM   [ Ignore ]   [ # 10 ]
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I repurchased several of the less-expensive items, and these are now reflected in my order history and I was able to download them—I didn’t get any message saying “you’ve already purchased this item”.

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Posted: 19 August 2012 05:12 PM   [ Ignore ]   [ # 11 ]
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you know, I think I agree - I am definitely missing ONE item that I can think of. I purchased it recently, didn’t get the “you’ve already bought it”, and then when I went to install it, discoverd I already had it installed. I searched my purchase history, I searched my spreadsheet of purchased items that I made, and it wasn’t there. Yet I already have it, and it was never in a bundle.

So now I wonder if there is anything else missing.

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Posted: 20 August 2012 04:07 AM   [ Ignore ]   [ # 12 ]
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chohole - 19 August 2012 01:48 PM

It is in my itemised order history as Morphing Fantasy Dress Unimesh Fits


Thanks chohole, checked again and still not there.
 
Wondered if I might have got it on a magazine cover, that would account for it not being in my history. I ruled this out for two reasons - 1) I ALWAYS make a note on the file if it came from a magazine and 2) in order for me to have obtained the Genesis version I would have had to have reset the file at least once on the old site so it must have been in my list then.

As you can see from the below images I cannot find it yet I have the files as Unimesh MFD files as 1.1 in the new format not the original ps_xxxx format.

ps please don’t worry about the file names being different, I rename a lot of files to make it easier for me when I do my searches

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Posted: 20 August 2012 04:42 AM   [ Ignore ]   [ # 13 ]
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Yes that is the page where it appears on my Itemised history, between the Steph petite one and the morphing python.

Date of my order is 10/1/09   so you could check your orders (which are in date order) and see if you can find it there, to confirm it was a purchase from the store.

Judging by mine it was some sort of special offer when it came out.

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Posted: 20 August 2012 05:03 AM   [ Ignore ]   [ # 14 ]
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Looks like you bought it during a PC spectacular of some sort. Did you buy it the day it was released can you remember? I tend to buy PC items on the day of release and with 1591 orders to look through it might take a while wink

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Posted: 20 August 2012 05:08 AM   [ Ignore ]   [ # 15 ]
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Yes it looks as though I bought it on the first day of the PC anniversary sale in 2009  so 1st October 2009, or as this strange (to someone from the UK) date format is shown in my order list 10/1/09

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