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My order isn't showing up in the downloads

brent1484brent1484 Posts: 0
edited December 1969 in New Users

I just purchased the Enchanted Forest by Stonemason, but it won't appear in "my downloadable products". I have the invoice and everything. What should I do?


  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    There is a link to the products on the invoice you were sent, but they will appear in your downloadble products page too.

    If they are still not there, try logging out of the site, and logging in again.

  • ChoholeChohole Posts: 24,934
    edited December 1969

    There was a bit of a slow down in the site earlier. We assume this was casued by them doing some work in the "back room" It should be all OK now if you check your downloads again.

  • NeilV_1NeilV_1 Posts: 441
    edited December 1969

    I have had this a couple of times recently and when the downloads do turn up I find I have two of each file.

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