Digital Art Zone

Okay, so the updated Baroque Grandeur is in the store!  Yay!

80% off if you bought it previously!  Yay!

... only it appears that if you bought the Baroque Bundle, the store doesn’t recognize it.  And I want to think that Baroque Grandeur was in another bundle too at one point.

I’m not exactly sure what’s going to be my best course, since I can’t afford to buy it now and then have the difference returned to me by sales, and I don’t know that I will be able to do so before the offer runs out.

Very good question - I will get with DAZ and see what can be done.

Don’t panic though, we’ll sort something out for the bundle owners!

Jack Tomalin - 09 August 2012 01:29 PM

Very good question - I will get with DAZ and see what can be done.

Don’t panic though, we’ll sort something out for the bundle owners!

Thank you!  I know you always try to do right by your customers.

Just spoken to Kevin - bundle owners will be added to the discount list shortly.  No idea when, but give it 24 hours and if there’s still no joy give me a nudge and I’ll chase it up

It’s working now!  Yay!

Thanks again for your help.

Yes it is working well, I called right after you guys did!  :D

WOOT!!!  I originally bought it solo, not in a bundle, though I bought a couple of texture packs for it too, so if it was ever offered as a bundle, I’m sure that’s what it consisted of.

OK, will have to throw it into the cart and see how it goes. 

Thanks for the new goodies Jack.

I think I got it in the bundle with Celebrations. So that must be why I got no discount.

I opened up a support ticket, so eventually it will get sorted. And any store credit will undoubtedly get used sooner or later.

So what was wrong with the old Baroque Grandeur?

I always say, “If it ain’t Baroque, don’t fix it”.

Heh, good one JeffG.

You are right too, and I would have rather not go back and re-textured 5-6 products - but there’s no way I’m just condemning them to the digital trashcan, the models are better than that.

So hopefully this is the best of both worlds, previous owners can continue to use the originals if they don’t wish to get the updates, or, for a nominal fee, they can get the updates which will co-exist with the old versions too.