Digital Art Zone

 
   
1 of 2
1
Hexagon frequently crashes?
Posted: 02 August 2012 08:15 PM   [ Ignore ]
New Member
Total Posts:  2
Joined  2012-02-07

I’m using an HP Envy 15 with a Core i5 2450m CPU, 6GB RAM, and an ATI Radeon HD 7690M GPU. When I try and use Hexagon 2.5.1.79, it randomly crashes (often taking my GFX driver with it).

Things I’ve tried:
* Restarting my computer
* Reinstalling Hexagon
* Uninstalling Catalyst Control Center

I would really like to model some stuff and Hexagon is the only tool I’ve found that I can use (none of the other programs I’ve tried were usable, or if they costed money, ever had free giveaways =p), and I hope someone can help me solve this problem.

Profile
 
 
Posted: 03 August 2012 07:23 AM   [ Ignore ]   [ # 1 ]
Member
Avatar
Rank
Total Posts:  30
Joined  2012-04-28

Dont know if this will help or not but….

If you go to your Preference editor (edit> preference editor) Then click on 3D display and then the advanced tab, there is an option for OpenGL optimization. Try changing the setting there.

Like I said, dont know if it will help but its a start.

 Signature 

~ Roy

I’m so confused!

Profile
 
 
Posted: 03 August 2012 08:50 PM   [ Ignore ]   [ # 2 ]
Member
Rank
Total Posts:  68
Joined  2003-10-23

I assume “randomly” crashes means you have been unable to link the crash to any action you have done?  If so, ignore this reply.

Otherwise I’d suggest you try to track/record exactly what you were doing just before any crash to see if you can assess app error or possible user error?

My best advice is to work somewhat slowly; such as once you make an action/command/etc. wait for Hex to complete the action before you do anything else…usually that is only a second or 2 but for complicated large models it can be several seconds and it you try to “stack” commands in a row (which it should be able to do) waiting in queue, Hex often crashes.

If I do a multi key/mouse-click tool command, in wrong order; Hex may crash or do nothing….and I see that as operator error…tho may not seem so because I thought it was a correct order of actions.

Profile
 
 
Posted: 04 August 2012 02:24 AM   [ Ignore ]   [ # 3 ]
New Member
Total Posts:  15
Joined  2004-06-23

Make sure you don’t have the latest greatest driver for your video adapter.  Go back one or two versions.  Then see if Hexagon crashes less.

 Signature 

http://www.youtube.com/user/shawndriscollcg

Profile
 
 
Posted: 07 August 2012 03:32 AM   [ Ignore ]   [ # 4 ]
New Member
Total Posts:  2
Joined  2012-02-07
Roy G - 03 August 2012 07:23 AM

Dont know if this will help or not but….

If you go to your Preference editor (edit> preference editor) Then click on 3D display and then the advanced tab, there is an option for OpenGL optimization. Try changing the setting there.

Like I said, dont know if it will help but its a start.

Tried that, it still crashes. Lost about an hour’s worth of work -.- At least I still have my reference images.

ShawnDriscoll - 04 August 2012 02:24 AM

Make sure you don’t have the latest greatest driver for your video adapter.  Go back one or two versions.  Then see if Hexagon crashes less.

I checked the HP site and there’s only the one driver, I can’t go back any further than that. Welp.

Profile
 
 
Posted: 07 August 2012 08:43 AM   [ Ignore ]   [ # 5 ]
Power Member
Avatar
RankRankRank
Total Posts:  1365
Joined  2008-01-01

There are a number of things you could try - in preferences, re-set to default.  Set OGL optimization to no optimization, uncheck anti-aliasing.

Set your graphics display panel to let application decide, or words to that effect instead of optimized.

Common user error - Hex is not good at catching user errors.

1.  Being in too much of a hurry - with some complex actions Hex needs time to think, but shows no indication that it is doing so.
2.  Going on to the next action without validating when validation is required.
3.  Trying to do an action in DG mode when this is not allowed, working at the wrong level of DG or using too much or full DG

Then there are some faulty meshes which will cause crashes - mainly twisted N-gons.

Try to isolate any particular action or mesh which causes the crashing

Profile
 
 
Posted: 03 October 2012 02:04 PM   [ Ignore ]   [ # 6 ]
Member
Rank
Total Posts:  146
Joined  2009-10-16

I was looking for this thread, because I experience frequent crashes too. And it appears that once Hexagon starts crashing, it will not work anymore, until you reinstall it. This is all very tiresome. I guess it has to do with me being impatient. However, this should be prevented somehow by a better indication that the program is still thinking.
Otherwise, I really like it. However, for every slightly complex model I try to build, I have to reinstall at least once.
I hope there will be a 2.5.1.80 or something version that is more stable!

Profile
 
 
Posted: 03 October 2012 08:51 PM   [ Ignore ]   [ # 7 ]
Power Member
Avatar
RankRankRank
Total Posts:  1365
Joined  2008-01-01

Highly unlikely that we will be getting bug fixes anytime soon - Daz is single-mindedly fixated on Genesis at this time.

If Hex crashes frequently and re-installing makes it better, try simply re-setting the preferences to default instead of re-installing.  That has pretty much the same effect without the hassles.

Profile
 
 
Posted: 04 October 2012 11:33 AM   [ Ignore ]   [ # 8 ]
Member
Rank
Total Posts:  146
Joined  2009-10-16

Thanks, I’ll try that!

Profile
 
 
Posted: 05 October 2012 01:30 PM   [ Ignore ]   [ # 9 ]
New Member
Total Posts:  12
Joined  2003-10-09

Roy - Thanks. I was having problems with Hexagon 2.5 crashing. Tried what you say and it seems to work.

Profile
 
 
Posted: 05 October 2012 10:48 PM   [ Ignore ]   [ # 10 ]
Power Member
Avatar
RankRankRank
Total Posts:  1365
Joined  2008-01-01

Pleasure smile

This is an old fix going back years.  I’m not into coding, so don’t know exactly what happens when it goes wrong - something to do with the preferences file getting corrupted?

A question I have asked and never had answered is if there is a method of saving a “good” preference file and use that to replace the “bad” one instead of having to re-set and then go in and set the preferences to what you want.

Hopefully some guru will help us out?

Profile
 
 
Posted: 18 October 2012 04:34 AM   [ Ignore ]   [ # 11 ]
Member
Rank
Total Posts:  51
Joined  2010-05-18

I’m having real trouble with hexagon at the moment, especially when using the chamfer tool, any suggestions?

Profile
 
 
Posted: 18 October 2012 12:19 PM   [ Ignore ]   [ # 12 ]
Active Member
Avatar
RankRank
Total Posts:  718
Joined  2012-07-21
Roygee - 05 October 2012 10:48 PM

Pleasure smile

This is an old fix going back years.  I’m not into coding, so don’t know exactly what happens when it goes wrong - something to do with the preferences file getting corrupted?

A question I have asked and never had answered is if there is a method of saving a “good” preference file and use that to replace the “bad” one instead of having to re-set and then go in and set the preferences to what you want.

Hopefully some guru will help us out?

I’m definitely not a guru, but on a Windows system the preferences are stored in User\AppData\Roaming\DAZ 3D\Hexagon 2
You’ll only need to copy the 3 files preferences.xml, shortCuts.xml and usergui.xml
If you have trouble finding them (or if you’re not using windows) try a search on one of the filenames.

Image Attachments
hexagon_preferences.png
 Signature 

my freebies at ShareCG
me at DeviantArt

Profile
 
 
Posted: 18 October 2012 01:54 PM   [ Ignore ]   [ # 13 ]
Power Member
Avatar
RankRankRank
Total Posts:  1365
Joined  2008-01-01

Hi Blackfeather:)

I’ve located the files.  If I understand you correctly, what I’d need to do is copy these three files and save them somewhere, then when the preferences get corupted, instead of resetting them, replace them with the previously saved good ones?

@ genejoke - lots more information, please:)

What sort of problems are you having?  What do you do before and after using chamfer that causes the problem?  What sort of mesh are you using it on?

Some pics would help us in identifying the problem:)

Profile
 
 
Posted: 18 October 2012 02:14 PM   [ Ignore ]   [ # 14 ]
Active Member
Avatar
RankRank
Total Posts:  718
Joined  2012-07-21
Roygee - 18 October 2012 01:54 PM

Hi Blackfeather:)

I’ve located the files.  If I understand you correctly, what I’d need to do is copy these three files and save them somewhere, then when the preferences get corupted, instead of resetting them, replace them with the previously saved good ones?

Yes, that should do the trick if the crashing thingie is indeed a result of the preferences getting corrupted. I’d still reset the settings anyway, then replace the files.

 Signature 

my freebies at ShareCG
me at DeviantArt

Profile
 
 
Posted: 18 October 2012 02:17 PM   [ Ignore ]   [ # 15 ]
Member
Rank
Total Posts:  51
Joined  2010-05-18

The meshes are usually fairly basic.  I’m trying to make some spaceship models, starting from a cube and extruding and such like.  I can usually do it on one edge without issue but doing any more and it hangs.  I’m running on windows 7 64 bit with 6gb of ram and a quad core processor.  As for before and after…  well before I’m selecting the relevant edges and after well it does what it is supposed to but a few moments later it stops and the error message comes up.

Image Attachments
test.png
Profile
 
 
   
1 of 2
1