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Day 2: A single download stops me from accessing ANY other part of DAZ.
Posted: 02 August 2012 01:54 PM   [ Ignore ]
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For the last 2 days, while downloading a file, I cannot


*download another file simultaneously
*open the forums
*open the store
*open a help ticket
*access my account information


It has happened on two different browsers (IE and firefox) and on three different computers (Running WIndows 7 x64, WIndows 7 x32, wnd windows XP Professional.) I am not having this issue on Renderosity or RuntimeDNA.


This is simply unacceptable.


I opened a help desk ticket.  I’m not optimistic about hearing from them any time soon.  I’m pulling out my hair.  THIS IS RIDICULOUS!!!
My old downloads won’t clear out. My use of the DAZ website is crippled by ONE download.  My itemized order history is a joke.  I can’t add two of the same items to my cart, but I can add one of everything I’ve ever bought before.  I’m having cart and checkout errors.  I’m logged in at the store, but not in the forums.  If I try to log in at the forums, it kicks me to my account, showing that I AM logged in.  I have to log out and clear my cache to become logged into both at the same time. 


WHY THE HECK IS THIS SITE EVEN RUNNING??  I CAN’T EVEN EFFECTIVELY DOWNLOAD THE CRAP I ALREADY BOUGHT!!!


WILL SOMEONE PLEASE **LISTEN** TO THIS??  How many of us have posted here in absolute disgust?  How many ridiculous errors are we expected to endure?  Why is there NO communication about the status of ALL work being done to the site.  IT HAS BEEN THREE AND A HALF MONTHS SINCE THIS SITE OPENED.  THIS IS INCOMPETENCE. PERIOD.


I want to buy an account burn.  And then I wan to leave this site forever.  OH WAIT, I CAN’T GET AN ACCOUNT BURN, BECAUSE YOU WON’T SELL ONE TO ME ANYMORE!!  AND, OH GOODIE, I CAN ONLY DOWNLOAD ONE FILE (CONTAINED IN THE 3,200 PRODUCTS I BOUGHT HERE) AT A TIME.  There are not enough hours in a day for me to accomplish that and still KEEP MY JOB!!!


DAZ, I’m breaking up with you.  GIVE ME MY STUFF BACK!!!

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Posted: 02 August 2012 01:56 PM   [ Ignore ]   [ # 1 ]
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Today I am having this problem as well.

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Posted: 02 August 2012 02:26 PM   [ Ignore ]   [ # 2 ]
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Well I spoke too soon yesterday, because it happened to me today.

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Wendy

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My items are NOT to be used on Second Life website.  They have recently changed their TOS and are legally able to take/steal anything uploaded and resell/redistribute to items.

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Posted: 02 August 2012 03:01 PM   [ Ignore ]   [ # 3 ]
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I haven’t hit this problem yet, but I’m experiencing more and more problems all the time, things seem to be getting worse not better;  it really is quite a ridiculus situation for a company to find themselves in.

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Posted: 02 August 2012 03:54 PM   [ Ignore ]   [ # 4 ]
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Greetings,
So…yes.  I know this problem, but it’s a little odd.  It has to do with your own network’s connection speed.


If you have a low bandwidth connection (Qwest DSL for me), then you get blocked on accessing DAZ when you’re streaming data from them, so one download at a time is kinda what you get.


So.


I go to work, and bring a 16GB USB stick with me, and I can download 6 items at a time, and still browse the DAZ site cleanly.


I know that’s not an option for everybody, but it might be helpful to know that it’s a weird combination of problems. hmmm


— Morgan

P.s. To get awkwardly technical, what I believe is happening is that their edge router is dropping packets on the floor if an ACK is not received from the initial connection request quickly enough.  When you’re saturating your own network link with a download, it can take a while to negotiate a connection request, and their router decides that it’s been too long and drops the connection request on the floor, leaving your browser to put up an ‘remote host disconnected’ type of error page.  If you’re on a fast enough connection, that saturation point is higher, so the initial connection negotiation still happens inside their router’s error window.  I’m guessing this happened because they changed their network configuration to support the new store, during the changeover, and their router is configured aggressively.

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Posted: 02 August 2012 07:15 PM   [ Ignore ]   [ # 5 ]
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Thanks for your thoughts but I should be fine bandwidth wise, both home and work are like 30mb connections. :( this just started happen, it was fine last week

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Posted: 02 August 2012 08:06 PM   [ Ignore ]   [ # 6 ]
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Cypherfox - 02 August 2012 03:54 PM

Greetings,
So…yes.  I know this problem, but it’s a little odd.  It has to do with your own network’s connection speed.


If you have a low bandwidth connection (Qwest DSL for me), then you get blocked on accessing DAZ when you’re streaming data from them, so one download at a time is kinda what you get.


So.


I go to work, and bring a 16GB USB stick with me, and I can download 6 items at a time, and still browse the DAZ site cleanly.


I know that’s not an option for everybody, but it might be helpful to know that it’s a weird combination of problems. hmmm


— Morgan

P.s. To get awkwardly technical, what I believe is happening is that their edge router is dropping packets on the floor if an ACK is not received from the initial connection request quickly enough.  When you’re saturating your own network link with a download, it can take a while to negotiate a connection request, and their router decides that it’s been too long and drops the connection request on the floor, leaving your browser to put up an ‘remote host disconnected’ type of error page.  If you’re on a fast enough connection, that saturation point is higher, so the initial connection negotiation still happens inside their router’s error window.  I’m guessing this happened because they changed their network configuration to support the new store, during the changeover, and their router is configured aggressively.

Yes, well that may be part of the problem - but I suspect that there is more to the problem.

]Yesterday I could happily download items from Daz and visit the forums, even reponding to some posts, while my items were downloading. Today, using the EXACT SAME browser with the EXACT SAME internet connection and the EXACT SAME download speed, I find that I can only download one file at a time and while downloading I CAN’T access anything else in the Daz realm - nothing. Can’t read posts or anything of that ilk. I might understand a little IF the download speed was more than the relative crawl it has been since the new site opened but, no, that hasn’t changed.  mad  The download speed is still only a third of what it was when the old store was in existance.

“Frustrating experience” does not even begin to describe what a visit to the Daz site has become.

The good news is, while I’m downloading a file from Daz I can spend my waiting time over at Renderosity and RDNA browsing their products and interacting with the forums without any problems. So I am wondering why have enough bandwidth to browse their image heavy pages with no extending waiting time for the pages to display while downloading a Daz file but not have enough bandwidth to browse what is basically text-only page on Daz itself?  confused

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Posted: 02 August 2012 09:52 PM   [ Ignore ]   [ # 7 ]
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Bandwidth is NOT an issue at my workplace or home.  And, like s l f, I was downloading fine until yesterday.  This is a DAZ issue.  It is not my computer’s fault.  It is not my ISP’s fault.  It’s DAZ’s fault.  Period.

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Posted: 02 August 2012 10:13 PM   [ Ignore ]   [ # 8 ]
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Ohhh, so that’s why I couldn’t do simultaneous downloads lately… Hmm, I thought it was my service-provider that had put restrictions on my downloads, but then I have no-limits on my downloads. Is this because I’ve downloaded six files simultaneously previously (after buying stuff, for the past 5 years) and crimped other peoples access to DAZ3D? Sooorry… oh oh

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Posted: 02 August 2012 11:51 PM   [ Ignore ]   [ # 9 ]
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Cypherfox - 02 August 2012 03:54 PM

Greetings,
So…yes.  I know this problem, but it’s a little odd.  It has to do with your own network’s connection speed.

No, it really doesn’t.


It just hit me today, and I know I don’t have low bandwidth. It isn’t a problem I’ve had with this site before, so it’s clearly something to do with something that happened to the DAZ site recently. Someone somewhere on the server side changed a setting, or THEIR service provider decided to restrict something. For some reason, the site is not allowing multiple simultaneous downloads for users. And, of course, this seems to be totally random as to who is getting hit and who isn’t. Of course it is.


Reported as a web site issue in this bug report. It’s a public bug report, so if you’re having this issue as well, I suggest adding notes to it, or else reporting your own bug in the Web Site Search section. (A bug report isn’t quite the same thing as a help desk ticket; maybe triangulating the problem will help them identify and resolve it.)

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Posted: 03 August 2012 02:52 AM   [ Ignore ]   [ # 10 ]
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Norse Graphics - 02 August 2012 10:13 PM

Ohhh, so that’s why I couldn’t do simultaneous downloads lately… Hmm, I thought it was my service-provider that had put restrictions on my downloads, but then I have no-limits on my downloads. Is this because I’ve downloaded six files simultaneously previously (after buying stuff, for the past 5 years) and crimped other peoples access to DAZ3D? Sooorry… oh oh


big surprise Oooh, so it was you who broke the Daz interwebs!?! You are so naughty so no multiple downlads for you. wink

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Posted: 03 August 2012 02:56 AM   [ Ignore ]   [ # 11 ]
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vwrangler - 02 August 2012 11:51 PM

Reported as a web site issue in this bug report. It’s a public bug report, so if you’re having this issue as well, I suggest adding notes to it, or else reporting your own bug in the Web Site Search section. (A bug report isn’t quite the same thing as a help desk ticket; maybe triangulating the problem will help them identify and resolve it.)


Went and added a note to your report. Hope it helps nudge them towards a speedier resolution of the issue as this is definitely aggravating my nervous tic.

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Posted: 03 August 2012 06:10 AM   [ Ignore ]   [ # 12 ]
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You guys must buy a lot of stuff. My downloads only last a minute or two, so I don’t even have time to notice whether this happens to me.

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Posted: 03 August 2012 06:22 AM   [ Ignore ]   [ # 13 ]
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s l f - 03 August 2012 02:56 AM
vwrangler - 02 August 2012 11:51 PM

Reported as a web site issue in this bug report. It’s a public bug report, so if you’re having this issue as well, I suggest adding notes to it, or else reporting your own bug in the Web Site Search section. (A bug report isn’t quite the same thing as a help desk ticket; maybe triangulating the problem will help them identify and resolve it.)


Went and added a note to your report. Hope it helps nudge them towards a speedier resolution of the issue as this is definitely aggravating my nervous tic.

I’ve added myself to the report. Given it’s a web-based issue, it might help DAZ pin it down if people reported which browser they were using and when they experienced the problem so they can correlate it against changes to the server.

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Posted: 03 August 2012 06:27 AM   [ Ignore ]   [ # 14 ]
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Chris Barnes - 03 August 2012 06:10 AM

You guys must buy a lot of stuff.

Doesn’t take a lot, just trying to download two items can demonstrate the problem.

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Posted: 03 August 2012 08:28 AM   [ Ignore ]   [ # 15 ]
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Yes, it’s happening to me too.  I can assure you it’s not a speed issue.

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