Digital Art Zone

I downloaded this free offer and even though it says it is the actual product by name, when you download the files it says it is just the metadata which contains no objects.  Can someone please verify this?

Sgiff - 28 July 2012 12:34 AM

I downloaded this free offer and even though it says it is the actual product by name, when you download the files it says it is just the metadata which contains no objects.  Can someone please verify this?

You should see 2 files to download for the PC version, (and 2 for Mac Version)
The PC files are:
1. 14581_RealTanksContainers_1.0_dpc.exe (10,078kb)
2. 14581_RealTanksContainersMetaData_1.0_ds.exe (5,778kb)
I didn’t download the MAC files, so I don’t know what their filesizes are.
But the PC files installed fine for me.

Only seeing one file for each platform so something is wrong?

I see four files - give it a bit longer, assuming it’s a fresh order, as my downloads took ten or fifteen minutes to appear, and check they aren’t spanning two pages. If you still can’t find them try a reset from your Itemised order History and if that doesn’t fix it open a support ticket.

I had two files for MAC and 2 files for PC show up in my available downloads without a problem,  try resetting your downloads.

I have someone else telling me they also are only getting the metadata file in their downloads. HAve tried restting the download, and also reordering the prouduct and still the same.

We will flag this up, but obviously it won’t be seen till Monday.

Just tried to get this. I too have only the metadata files available to download. So many issues. First my password would not work that I have had for years and I had to reset that.

If you look at the profiles on the left of this forum it states that I am a new member which I am not. The first comment on here says that Brysey started his memembersip on 10-09-2003 and that Richard the administrator also started his membership on 10-09-2003. Are these more bugs?

New member is new to posting on this new version of the forum, your join date shows that you have been a member for the correct length of time. It is just that everyone started from a zero post count when these new forums went live, and the status changes as you post more often. Once you post your 26th post you will become a “member” and at 251 you become an “active member”

Not quite certain what you are seeing as other people join dates, Because I see both RH and Brysey as joining on the same date I did, which is 2003-10-10.

Greetings,
I’ve got two files named ‘14581_RealTanksContainers_1.1_dpc.zip - mac’ and ‘- pc’, but it’s actually downloading as ‘14581_RealTanksContainersMetaData_1.0_ds’ (the PC version also behaves the same).  So I have the same problem, but that’s okay…I didn’t know it was a freebie until I got curious about this thread. !

@jmikem - Because there was a Forum changeover, and they managed to preserve all the users, passwords, and start dates, but not the posts themselves.  Since the new site uses post-count to identify member levels (little green boxes) everybody shows up as new members at first, until you get more than 25 (I think) posts.

I don’t know about Brysey vs. Richard’s start date; maybe they did start on the same day.  Or maybe that’s the first day that membership was recorded, on the old site.  Dunno.

— Morgan

Ah, glad I’m not the only one with this problem. I also see only two files, one for each platform (PC/Mac), and my order was submitted hours ago. Clicking the “14581_RealTanksContainers_1.1_dpc.exe - pc” download link just downloads “14581_RealTanksContainersMetaData_1.0_ds.exe” instead.  How does one “reset” a download? I’d like to try that to see if it fixes it.

Unfortunately I’ve been having the same problem and reseting the downloading doesn’t fix it.

As I said earlier, we will flag this up, but don’t ecpect to get an answer before Monday, as it is weekend.

My download was 1_0, not 1_1 - it’s possible there’s been an update and the wrong files were uploaded.

Ok, I just reset my order and i can confirm that the 1.1 update seems to have only the metadata. Those of us with both files have the earlier 1.0 version.

QA was able to fix this and the links from my reset order are now working, without needing another reset - try yours, and if they don’t work try a reset from your Itemised Order History..