Digital Art Zone

The same old same old ...

Select an item in your Wish List.

Add to Cart.

See the message “Item has been added to your shopping cart”

See the My Cart icon not showing anything.

Click to open the Shopping Cart.

Nothing there.

Try again.

Same thing.

Give up.

Three minutes later, while looking at another part of the site suddenly see the number (2) appear after the My Cart icon.

Open the cart.

Try and remove the duplicate.

Won’t work; says it has but it hasn’t.

Try again. And again. And again.

Finally give up and move the duplicate to the Wish List.

OK, that works !! ... now try and pay.

Use PayPal.

Go through PayPal and approve the transaction.

Get back to the Shopping Cart.

See “Payer not identified”

For F****&*^*%&^%$£^%‘s sake, DAZ - is there nobody that works for your corporation that actually knows how to develop web sites?  Because if there is somebody (maybe they’re tucked away in a basement somewhere knocking out release candidate 42 of DAZ Studio) you’d better dust them off and put them to work, because this is crap.  Sheer, unadulterated, crap. No excuses, no apologies.

Even through all this garbage I have somehow managed to continue buying stuff from this store but, today, that’s it.  I really have lost the will to even try anymore.  How anybody in the DAZ corporation can honestly believe that what they have done in “upgrading” this web site is a good thing is beyond me.  That they still continue to completely ignore customer complaints and do NOTHING to fix the bugs in the flawed Shopping Cart system defies belief and demonstrates a singular lack of business competence.

Do the world a favour, DAZ. File for that bankruptcy order now - why prolong the agony any further?

Looks like I am lucky.

In my case I am simply not able to add anything to my cart at all.

What a mess!

Edit:
- Tried clearing cache on my Mac (using Safari) - no success.
- Tried to add something to my cart on a completely different Windows PC using IE 9 which never ever accessed the DAZ Store before - no success.

This is laughable. What exactly have you guys been working on since this new ‘improved’ Web Site went live???

The cart does some times seem to lag - try hitting F5 (Refresh) after adding an item, see if that pops it up. It may also help to log out and log in again, soemtimes things seem to get in a betwixt and between state.

Yacomo - it’s clutching at straws, but have you tried Firefox? Both Safari and IE have been reported as having issues, though not I think at the add to cart stage.

Richard Haseltine - 27 July 2012 05:09 AM

The cart does some times seem to lag - try hitting F5 (Refresh) after adding an item, see if that pops it up. It may also help to log out and log in again, soemtimes things seem to get in a betwixt and between state.

Sorry, but nione of those things helped, nor have they ever helped with any of the previous and numerous store problems that I (and others) have battled with.

I don’t envy you having to respond to these gripes, and I know you’re trying your best to help, but, honestly, the blame for this lies with the DAZ Chief Technology Officer.  He needs to come to this forum and apologise to the customers for the mistakes that he has made in rolling out this so-called “upgrade” and he needs to give a timetable for them to finally be fixed!

Took a few tries for me the other day, then I wound up with 2 of them, so I deleted one. Not the greatest buyer experience.

The problem is that these are intermittent issues - they don’t affect everyone, and they often don’t affect every order by most of their victims (I’ve seen most of the reported problems at least once, but most orders go through OK). That makes it much harder to figure out the root cause and to fix it.

Possibly the root cause is somebody required a little more training .... just a thought.

update - after adding a second item then both were really in cart.

All you have to do is hit refresh and it will show up in your cart. Works every time for me.

Frank0314 - 27 July 2012 09:03 AM

All you have to do is hit refresh and it will show up in your cart. Works every time for me.

Frank, that isn’t data, that is an anecdote.

The customer shouldn’t have to constantly hit refresh - that isn’t a fix, it is a work-around.  And by now, these kind of bugs should have been permanently squashed.

That’s pretty much what happened to me.  Only, w hen I finally was ABLE to get the items in my cart and check out, it first told me it couldn’t generate an invoice.  The second time I tried, it told me it didn’t have my address—which it had displayed in the previous step.  I logged out and logged in, and was finally able to place my order.  Only, when I went to my account, I was astonished (and angry!) to see it had placed the order TWICE.  One of the errors was not an error, apparently.  I’m really, really mad, because I can’t afford to wait three weeks for my refund, which (of course) came directly from my checking account via a debit card.

And since I already talked about this in another thread, my post will likely b e deleted as a duplicate.  Because discussing the same thing twice is inefficient.  Unlike *cough* the customer service…

Frank0314 - 27 July 2012 09:03 AM

All you have to do is hit refresh and it will show up in your cart. Works every time for me.

It did NOT work for me.  I added two items to my cart.  They did not reappear.  I refreshed.  Nothing.  I logged out and logged in.  Nothing.  I logged in on a DIFFERENT BROWSER with a CLEAR CACHE.  Nothing.  Couldn’t re-add the items to my cart because it said the same item cannot be purchased twice.  I even tried checking out, but the system said I had no orders in my cart.  I have no idea why they eventually just appeared in my cart.  But it isn’t as simple as refreshing.

It is for me when it happens which is why I suggested it.

I’m happy to report my refund should be issued today.  I’m not entirely convinced this isn’t a result of my temper tantrum, but I am satisfied to know SOMEONE is listening.  On the cart issues, I just want TPTB to know that there are still countless, seemingly-random glitches occurring on almost all of my increasingly-infrequent visits to the store. It feels very disorganized.  And sometimes it feels like our frustrations aren’t being heard.

We have been seeing this check out problem for many people over the last month. The Web development team has found what they believe is the problem in the Magento code. It appears that there is a slight delay during the read write process on these large scale implementations. This delay is causing the checkout process to appear broken. Some are charged multiple times, others are not able to place an order. The development team has uncovered a fix and it is in testing today. If this pans out to be the fix for the check out and order problems they will implement it as soon as they can. It just needs to pass QA.

I hope this brief explanation will help you understand that we are working on the problem. It is very frustrating for all who are using and working on the fixes to the store.

When the problem is resolved we will make a post to let all know the information.

Regards,

bfurner

DAZ_bfurner - 27 July 2012 10:27 AM

I hope this brief explanation will help you understand that we are working on the problem. It is very frustrating for all who are using and working on the fixes to the store.

Yes, it does.  Tremendously.  I have always been extremely satisfied with the products DAZ sells.  Perhaps this is why I’m so very frustrated with the glitches and inconveniences.  I want DAZ software and content, but I’m very exasperated by the bugs, inconvenient loss of features, and overall rapid, disorganized change.  It makes me feel lost.

I appreciate the communication because it reassures me of what is going on behind the scenes.

acanthis - 27 July 2012 05:32 AM

honestly, the blame for this lies with the DAZ Chief Technology Officer.  He needs to come to this forum and apologise to the customers for the mistakes that he has made in rolling out this so-called “upgrade” and he needs to give a timetable for them to finally be fixed!

DAZ had a Chief Technology Officer?... Oh yeah, I heard about that… He also was head of security too…  sad story….  a Karzarian Cave Slug devoured him on an away mission… he happened to be wearing his red shirt that day.
DAZ temporarily hired the Karzarian Cave Slug to fill in for him, but it committed suicide after two days… 128 pounds of salt it took, but it finally did the job… the suicide note mentioned something about Magento.