Digital Art Zone

 
     
Suspended from Platinum Club???????
Posted: 16 July 2012 11:48 AM   [ Ignore ]
Active Member
RankRank
Total Posts:  475
Joined  2009-11-22

Hello.
I just discovered I am suspended from the Platinum Club.
I can’t make any sense of that since I pay automatically every month by credit card.
Has anyone else had this problem?
R

Profile
 
 
Posted: 16 July 2012 12:22 PM   [ Ignore ]   [ # 1 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  14291
Joined  2003-10-09

Yes, many people have had problems - please open a support ticket, with as much information about your subscription as you can provide.

 Signature 

DAZ Studio Frequently Asked Questions

Index of free DAZ Studio scripts and plugins list

Profile
 
 
Posted: 16 July 2012 12:39 PM   [ Ignore ]   [ # 2 ]
Active Member
RankRank
Total Posts:  475
Joined  2009-11-22

Thanks, Richard.

Profile
 
 
Posted: 16 July 2012 01:44 PM   [ Ignore ]   [ # 3 ]
Active Member
Avatar
RankRank
Total Posts:  915
Joined  2012-02-03

Ok, I just discovered my subscription is cancelled too. I’ll send in a support ticket. Everything was working fine last night.

Profile
 
 
Posted: 16 July 2012 01:50 PM   [ Ignore ]   [ # 4 ]
Active Member
Avatar
RankRank
Total Posts:  540
Joined  0

You guys are lucky!

I just got charged $29.95 for a monthly renewal. I might have broken some speeding record getting the support ticket in. LOL

Sounds like there are still some glitches in the renewal process. confused

Profile
 
 
Posted: 16 July 2012 02:46 PM   [ Ignore ]   [ # 5 ]
New Member
Total Posts:  1
Joined  2009-06-28

I sent a report ticket last week and was told on Friday that it should be working and it wasn’t and still not working tonight made another reply to my support ticket

Profile
 
 
Posted: 16 July 2012 04:50 PM   [ Ignore ]   [ # 6 ]
Active Member
RankRank
Total Posts:  475
Joined  2009-11-22

I tried to open a support ticket but it would not go through.

Profile
 
 
Posted: 16 July 2012 05:38 PM   [ Ignore ]   [ # 7 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  8697
Joined  2007-11-06
Bendinggrass - 16 July 2012 04:50 PM

I tried to open a support ticket but it would not go through.

What happened?  Were you using the Help > Support link at the top of the page, or the Bug Tracker?

 Signature 

PostgreSQL CMS FAQ

Product Updates: Non-Genesis/G2 DIM Zips starting July 2013
Non-Genesis Items with Metadata
Plugin Version Numbers for DS 4.5
Updated Genesis Products

Profile
 
 
Posted: 17 July 2012 04:17 AM   [ Ignore ]   [ # 8 ]
Active Member
Avatar
RankRank
Total Posts:  915
Joined  2012-02-03

Now everything is showing up normal; I can access the Members Only forum again, and my account is showing when my next payment will be taken out, rather than simply saying ‘suspended’. I hadn’t received any notification, but I’m still glad the issue is fixed. Hopefully it is for everyone else, too.

Profile