Congratulations! You are a March Madness BONUS BUYER!

Enjoy 10% OFF* ALL PURCHASES STOREWIDE or enjoy 30% OFF items with a SKU number lower than 16000 & 30% OFF items from Runtime DNA.

Buy any "Newly Mad" or "Still Mad" and get an EXTRA 60% OFF**:

Star 2.0 Stellar BundleCallie 6 Pro BundleToon Generations 2 Essentials for Genesis 3Karen 7 Pro BundleCaptain Charisma for Genesis 3 Male

Offer valid for intended recipient only
* 10% discount DOES apply to Gift Cards and Memberships. **Items must be in cart simultaneously for discount to apply.
[ collapse ]

Suspended from Platinum Club???????

BendinggrassBendinggrass Posts: 791
edited December 1969 in The Commons

Hello.
I just discovered I am suspended from the Platinum Club.
I can't make any sense of that since I pay automatically every month by credit card.
Has anyone else had this problem?
R

Comments

  • Richard HaseltineRichard Haseltine Posts: 32,619
    edited December 1969

    Yes, many people have had problems - please open a support ticket, with as much information about your subscription as you can provide.

  • BendinggrassBendinggrass Posts: 791
    edited December 1969

    Thanks, Richard.

  • riftwitchriftwitch Posts: 1,326
    edited December 1969

    Ok, I just discovered my subscription is cancelled too. I'll send in a support ticket. Everything was working fine last night.

  • GoneGone Posts: 703
    edited December 1969

    You guys are lucky!

    I just got charged $29.95 for a monthly renewal. I might have broken some speeding record getting the support ticket in. :lol:

    Sounds like there are still some glitches in the renewal process. :-S

  • BenDuncanBenDuncan Posts: 1
    edited December 1969

    I sent a report ticket last week and was told on Friday that it should be working and it wasn't and still not working tonight made another reply to my support ticket

  • BendinggrassBendinggrass Posts: 791
    edited December 1969

    I tried to open a support ticket but it would not go through.

  • FixmypcmikeFixmypcmike Posts: 16,361
    edited December 1969

    I tried to open a support ticket but it would not go through.

    What happened? Were you using the Help > Support link at the top of the page, or the Bug Tracker?

  • riftwitchriftwitch Posts: 1,326
    edited December 1969

    Now everything is showing up normal; I can access the Members Only forum again, and my account is showing when my next payment will be taken out, rather than simply saying 'suspended'. I hadn't received any notification, but I'm still glad the issue is fixed. Hopefully it is for everyone else, too.

Sign In or Register to comment.