You didn’t mention your platform - there’s a horrible bug in the Mac version that prevents direct image import in any format.
Ah, now there’s something I did not know. Since I am on windows. Which kind of proves why it is important to post what operating system and other various data, that should always be included when posting an issue.
Name of the app
what version it is
What operating system it is running on
how much ram
any other data that deems to be pertinent.
Just throwing that out there for other new users. It just makes it easier to get the right answer.