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license not working
Posted: 16 April 2014 01:11 PM   [ Ignore ]
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I bought Hexagon as part of a bundle a few years ago. I just found out, when trying to install the program on a new computer, that it won’t validate with the key from Daz.

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Posted: 16 April 2014 02:04 PM   [ Ignore ]   [ # 1 ]
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Did you download a fresh copy of it from your product library? or are you installing with DIM? The serial should be in the zip I think. If installing with DIM then the serial is automatically entered I believe

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Posted: 16 April 2014 08:10 PM   [ Ignore ]   [ # 2 ]
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I did download from the product library, but it was just the program installer not a zip file. The key listed in my list on the Daz site does not work on either the new installation or on the original install. I think it is due to the update to 2.5, which really bites because I actually bought the original as part of the economic stimulus bundle years ago.

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Posted: 17 April 2014 03:04 AM   [ Ignore ]   [ # 3 ]
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I actually have 2 hex serial numbers in my account   one starts with   HDZS   and one starts with   HX20

A ticket to Customer services may be the way to get this sorted out.

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