To be fair a number of the Daz employees are newish and like anyone in a new job needs time to get product knowledge.
True, but I have worked customer service myself, and putting an employee in the position of customer support that she has no knowledge of, or training in, is unfair to her, in my opinion.
But as I said, also, she impressed me. She did not get frustrated, she handled the situation, and go the job done, anyway. :D
To be fair a number of the Daz employees are newish and like anyone in a new job needs time to get product knowledge.
True, but I have worked customer service myself, and putting an employee in the position of customer support that she has no knowledge of, or training in, is unfair to her, in my opinion.
LOL Too true and I do agree with. I wish my bosses took your advice as all my customer service training was on the job training. Twice I was chucked in at the deep end. Didn’t take me long to get my product knowledge up to speed though.
But yes the Daz employee did have the intelligence to ask another which as you say doesn’t happen much these days.
On a personal note I have no complaints with the support staff over the last 3 years, even now with a staff change.
To be fair a number of the Daz employees are newish and like anyone in a new job needs time to get product knowledge.
True, but I have worked customer service myself, and putting an employee in the position of customer support that she has no knowledge of, or training in, is unfair to her, in my opinion.
LOL Too true and I do agree with. I wish my bosses took your advice as all my customer service training was on the job training. Twice I was chucked in at the deep end. Didn’t take me long to get my product knowledge up to speed though.
But yes the Daz employee did have the intelligence to ask another which as you say doesn’t happen much these days.
On a personal note I have no complaints with the support staff over the last 3 years, even now with a staff change.
I completely agree with that. Any time I’ve ever called DAZ, the situation is always resolved right away.
Support tickets, on the other hand, can take weeks ... lol. I’ve learned, if I don’t hear anything within a week, I call. If I need the problem resolved fasted, I sip the ticket and just call ... lol.
I know others have had slow responses to tickets and the longest I have had to wait was a few weeks back and it took 5 days and that was with a weekend in the middle. Plus I don’t think it had anything to do with me being a CV. Probably an easy fix. LOL Besides I couldn’t afford the phone calls, being in the UK.
I know others have had slow responses to tickets and the longest I have had to wait was a few weeks back and it took 5 days and that was with a weekend in the middle. Plus I don’t think it had anything to do with me being a CV. Probably an easy fix. LOL Besides I couldn’t afford the phone calls, being in the UK.
They need a Live Chat feature. I have one on my site and it really help when it comes to international customer relations/support. Best part, it’s free :D At lest it is for me. For a big company like Daz, it might not be.
Although, considering the fact that when I call, I pretty much get the same few people, they may be able to start with the free version. I am allowed up to 5 customer windows open at one time. And I can’t retain a copy unless I c/p the cat, which I do, but the pro version allows a copy to be kept.
Hey, I’m interested about this one (considering a purchase)—if you do some renders and can show them to audience at large, I would love to see some boids with big beaks and claws.
I just received an email stating that the product has been corrected, so if you reset your order again your should find all files in the zip.
Yes! I was impressed with Daz’s CS on the matter. When I called, the agent wasn’t even aware of how DS3 works, but she pushed past that and found the problem and got me to working on my book cover.
It’s looking great and I am enjoying the added freedom of movements. If you want a couple promo images to add to the product page, let me know. :D
Question… (didn’t see where this was asked previously) Looking at the product page for the Eagle 2 Expansion, it mentions that the Eagle 2 product is required for the Expansion to work.
So it is very possible that the expansion package is just textures., however the product page also says there should be two installers. Not sure if that means one mac, once pc, or two for mac, and two for pc.
Do you have the Eagle 2.0 product in addition to the Eagle 2 Expansion?
Question… (didn’t see where this was asked previously) Looking at the product page for the Eagle 2 Expansion, it mentions that the Eagle 2 product is required for the Expansion to work.
So it is very possible that the expansion package is just textures., however the product page also says there should be two installers. Not sure if that means one mac, once pc, or two for mac, and two for pc.
Do you have the Eagle 2.0 product in addition to the Eagle 2 Expansion?
Now that I have it, I can answer thins ... lol. I’m not sure why it requires Eagle 2, because it is it’s own figure with it’s own morphs and textures. Maybe it’s my imagination, but it seems easier to pose and customize than E2, also.
I definitely find it a step up from E2, even if there are not as many texture options.
The product most probably came only with Cr2s and textures but not with it’s own object so it needs the original Eagle 2.
OK, guys ... I say again. The file was fixed by Daz, and yes, it has it’s own figures and morphs and textures. As soon as I can, I’ll share the cover art I am using it for.
Yep, I know. I was answering because you posted above you are not sure why the Eagle 2 was needed to use the Expansion pack. A figure is a Cr2 file and that Cr2 file has the morphs and textures and loads with them. But I was talking about the object that is needed to load the Cr2. When the product page states that Eagle 2 is needed then because the Expansion is based on that original figure. And an expansion pack usually does not contain the original object of the figure it is based on. If you don’t have the original object then your figures won’t load, no matter how many Cr2s and textures you’ve got.
Ohhh ... so your saying that even though it’s it own figure, it uses some of the data loaded by the original figure. Right? That would make sense. Plus, it would keep down fie size, I would think. Wouldn’t it?
Yes, every figure needs an object. That’s the base file the figure is made from. First you have the object, take it into your posing program like DAZ Studio or Poser and then you rig it to make a posable figure from it. The object is located under Runtime/Geometries in it’s specific folder. For the Eagle 2 the object is located under Runtime/Geometries/DAZAnimals and it’s called DAZEagle2.obj The object is rather small, this one has about 9 Mb. It’s not included with the expansion pack because it’s DAZ property and the expansion is made by a PA who does not own the rights to the original DAZ figure. Including the object would circumvent the need for new customers to own the original figure plus it would violate DAZ copyright.
