Digital Art Zone

 
     
So, what’s this pending status on my downloads
Posted: 10 July 2012 08:36 AM   [ Ignore ]
Member
Rank
Total Posts:  36
Joined  2011-05-07

As far as I can tell the money has left my bank and the order status is Complete.
Every other order I have placed have been instantly processed.

Is this normal or something I should worry about?

 

Profile
 
 
Posted: 10 July 2012 08:53 AM   [ Ignore ]   [ # 1 ]
Member
Rank
Total Posts:  36
Joined  2003-10-09

It sometimes happens on random orders.  You will need to go into your Itemized order history and reset the downloads for the products on the order.  That will change the status and activate the download.

Profile
 
 
Posted: 10 July 2012 08:54 AM   [ Ignore ]   [ # 2 ]
Member
Rank
Total Posts:  36
Joined  2011-05-07

Upon closer inspection the downloads are not only pending, but also doubled
in the download list (not the order itself, just the downloads).

Profile
 
 
Posted: 10 July 2012 08:54 AM   [ Ignore ]   [ # 3 ]
Addict
Avatar
RankRankRankRank
Total Posts:  5851
Joined  2005-08-15

You will need to write to Sales Support via the helpdesk.  It happens sometimes when there is a payment glitch, only support can fix it for you.

Profile
 
 
Posted: 10 July 2012 08:54 AM   [ Ignore ]   [ # 4 ]
Member
Rank
Total Posts:  36
Joined  2011-05-07
VI Knight - 10 July 2012 08:53 AM

It sometimes happens on random orders.  You will need to go into your Itemized order history and reset the downloads for the products on the order.  That will change the status and activate the download.

Thanks! I’ll try that.

 

Profile