Digital Art Zone

Hi,
I have posted several messages to sales support for a week or so using the support system, but no reply.
Can someone get back to me?
Thanks a lot.

What is the issue your having? Maybe its something we can help with or direct you to the right people who can.

Thanks for your message.
I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
A few are not compatible with Carrara 8 at all.
I sent them about 4 messages so far in the past 10 days and no response.
Maybe it is the support system problem that was reported in the forum.
Thanks for any help and direction.

Eyos - 06 July 2012 09:34 AM

Thanks for your message.
I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
A few are not compatible with Carrara 8 at all.
I sent them about 4 messages so far in the past 10 days and no response.
Maybe it is the support system problem that was reported in the forum.
Thanks for any help and direction.

I know customer support has been pretty backed up of late. If you would like to PM me with the ticket numbers, I can try to look into it for you and see what has happened with your ticket(s)

So sorry for any delay you may be experiencing. I will look into it as soon as I get your PM

Check ur support tickets too, as some have been closed and marked ‘resolved’ even when they are not.

You can usually call them, too…....1-(800) 267-5170

DAZ_ann0314 - 06 July 2012 11:26 AM

Eyos - 06 July 2012 09:34 AM

Thanks for your message.
I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
A few are not compatible with Carrara 8 at all.
I sent them about 4 messages so far in the past 10 days and no response.
Maybe it is the support system problem that was reported in the forum.
Thanks for any help and direction.

I know customer support has been pretty backed up of late. If you would like to PM me with the ticket numbers, I can try to look into it for you and see what has happened with your ticket(s)

So sorry for any delay you may be experiencing. I will look into it as soon as I get your PM

These are the ticket numbers:
#106069
#105754
#105581
#105088

Thanks.

I have the same problem, with items bought, but impossible to downlod… the wood shader pack for carrara, for example… I’ve posted tickets, but no answer, nothing… very frustrating!...

If they are showing up in your itemized order history, just reset them and they should work and be able to download..