Thanks for your message.
I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
A few are not compatible with Carrara 8 at all.
I sent them about 4 messages so far in the past 10 days and no response.
Maybe it is the support system problem that was reported in the forum.
Thanks for any help and direction.
I know customer support has been pretty backed up of late. If you would like to PM me with the ticket numbers, I can try to look into it for you and see what has happened with your ticket(s)
So sorry for any delay you may be experiencing. I will look into it as soon as I get your PM