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Can’t contact DAZ sales support
Posted: 06 July 2012 05:30 AM   [ Ignore ]
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Hi,
I have posted several messages to sales support for a week or so using the support system, but no reply.
Can someone get back to me?
Thanks a lot.

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Posted: 06 July 2012 07:53 AM   [ Ignore ]   [ # 1 ]
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What is the issue your having? Maybe its something we can help with or direct you to the right people who can.

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Posted: 06 July 2012 09:34 AM   [ Ignore ]   [ # 2 ]
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Thanks for your message.
I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
A few are not compatible with Carrara 8 at all.
I sent them about 4 messages so far in the past 10 days and no response.
Maybe it is the support system problem that was reported in the forum.
Thanks for any help and direction.

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Posted: 06 July 2012 11:26 AM   [ Ignore ]   [ # 3 ]
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Eyos - 06 July 2012 09:34 AM

Thanks for your message.
I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
A few are not compatible with Carrara 8 at all.
I sent them about 4 messages so far in the past 10 days and no response.
Maybe it is the support system problem that was reported in the forum.
Thanks for any help and direction.

I know customer support has been pretty backed up of late. If you would like to PM me with the ticket numbers, I can try to look into it for you and see what has happened with your ticket(s)


So sorry for any delay you may be experiencing. I will look into it as soon as I get your PM smile

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Co-Owner of ARTCollaborations

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Posted: 06 July 2012 02:56 PM   [ Ignore ]   [ # 4 ]
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Check ur support tickets too, as some have been closed and marked ‘resolved’ even when they are not.

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Posted: 06 July 2012 04:37 PM   [ Ignore ]   [ # 5 ]
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You can usually call them, too…....1-(800) 267-5170

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Posted: 06 July 2012 11:29 PM   [ Ignore ]   [ # 6 ]
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DAZ_ann0314 - 06 July 2012 11:26 AM
Eyos - 06 July 2012 09:34 AM

Thanks for your message.
I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
A few are not compatible with Carrara 8 at all.
I sent them about 4 messages so far in the past 10 days and no response.
Maybe it is the support system problem that was reported in the forum.
Thanks for any help and direction.

I know customer support has been pretty backed up of late. If you would like to PM me with the ticket numbers, I can try to look into it for you and see what has happened with your ticket(s)


So sorry for any delay you may be experiencing. I will look into it as soon as I get your PM smile

 

These are the ticket numbers:
#106069
#105754
#105581
#105088

Thanks.

 

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Posted: 07 July 2012 01:06 AM   [ Ignore ]   [ # 7 ]
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I have the same problem, with items bought, but impossible to downlod… the wood shader pack for carrara, for example… I’ve posted tickets, but no answer, nothing… very frustrating!...

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Posted: 07 July 2012 07:54 AM   [ Ignore ]   [ # 8 ]
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If they are showing up in your itemized order history, just reset them and they should work and be able to download..

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