What do you think the problem might be?
Does the file start with IM.
I’m having problems downloading some older stuff, some that I had to reset and some that I bought recently.
I tried resetting as ws suggusted elsewhere but it didn’t work.
Does it download corrupted or incomplete, or is there a “file not available” message?
Try downloading with a different browser.
Try resetting in Itemized Order History.
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Yes, it does begin with IM.
What “reset” did you learn about?
You can direct me to the link if you are busy.
Thank you, Mike.
I was using Internet Explorer, which would not download the file.
It worked fine with Google Chrome.