Very poor customer service
I've come back to DS to try 4.6. In the past several years I have purchased a ton of stuff from DAZ and probably asked for ticket support once, or maybe twice in all those years.
In my product list is missing V3 base, Morphs and Textures, presumably because the list stops much before 2004/2005. Nevertheless DAZ is still selling the above products and I have simply asked for my downloads for these products to be re-instated rather than fork out another $100 for products which I already purchased.
The ticket delays here are completely unacceptable. The first reply curtly asked me to quote my order numbers, after I CLEARLY explained I don't have them and how could I know if they are not in the order list. So I asked them to re-read my first ticket carefully. It's now 4 days and no proper reply or service over a very simple, easy to rectify matter.
I run an online product business with probably about a 50th of the turnover and profit of DAZ, but I answer every single support ticket within one hour on average, including weekends and as long as I am awake, and they get resolved on average within 4 hours.
BAD CUSTOMER SERVICE DAZ!. Now, could someone PLEASE attend to my perfectly straightforward request. Thank you.