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Daz Help Center questions…
Posted: 30 June 2012 06:03 PM   [ Ignore ]
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Hello.

Is the Help Center having problems with high volume?
I posted a request for a refund on June 16 and I am still waiting on a decision.
It is a simple request, I think, or I hope, as I bought something for D4, left it for a while, and when I tried to install it, I discovered it was not designed for D4 and so will not work with D4.
A refund would be a great help, especially with this sale going on.
Daz, I promise I will spend it here… honest…... please…....
R

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Posted: 30 June 2012 07:31 PM   [ Ignore ]   [ # 1 ]
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YES! Very High Volume. Nobody is 100% content right now. Strike that. Almost nobody.

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Posted: 30 June 2012 07:43 PM   [ Ignore ]   [ # 2 ]
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Jaderail - 30 June 2012 07:31 PM

YES! Very High Volume. Nobody is 100% content right now. Strike that. Almost nobody.


Okay, spill, who’s the 100% content person?  And more importantly, what are they smoking?

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Posted: 30 June 2012 08:00 PM   [ Ignore ]   [ # 3 ]
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fixmypcmike - 30 June 2012 07:43 PM
Jaderail - 30 June 2012 07:31 PM

YES! Very High Volume. Nobody is 100% content right now. Strike that. Almost nobody.


Okay, spill, who’s the 100% content person?  And more importantly, what are they smoking?


LOL
I don’t know what they’re smoking - but whatever it is, it must be good. wink

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Posted: 30 June 2012 08:24 PM   [ Ignore ]   [ # 4 ]
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s l f - 30 June 2012 08:00 PM
fixmypcmike - 30 June 2012 07:43 PM
Jaderail - 30 June 2012 07:31 PM

YES! Very High Volume. Nobody is 100% content right now. Strike that. Almost nobody.


Okay, spill, who’s the 100% content person?  And more importantly, what are they smoking?


LOL
I don’t know what they’re smoking - but whatever it is, it must be good. wink

All right, I admit it cheese

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Posted: 30 June 2012 09:35 PM   [ Ignore ]   [ # 5 ]
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I want some!! I’m not a 100%er so I need some relief.

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Posted: 30 June 2012 10:02 PM   [ Ignore ]   [ # 6 ]
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s l f - 30 June 2012 08:00 PM
fixmypcmike - 30 June 2012 07:43 PM
Jaderail - 30 June 2012 07:31 PM

YES! Very High Volume. Nobody is 100% content right now. Strike that. Almost nobody.


Okay, spill, who’s the 100% content person?  And more importantly, what are they smoking?


LOL
I don’t know what they’re smoking - but whatever it is, it must be good. wink

Or bad since they can’t seem to understand a rather simple and straight forward request.  Instead, I’m given a nonsense answer and the ticket is marked resolved.

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Posted: 01 July 2012 12:32 AM   [ Ignore ]   [ # 7 ]
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Greetings,
My turnaround time for requests has been roughly 15 days.  They’re just slammed; between sales (which means refund requests, especially for the thousands of PC items that just went on sale) and site problems, folks are probably filing record numbers of tickets, and I doubt they have a significantly larger support staff.


So, for example, I had a ticket filed on June 13th handled on the 28th.  It was minor, nearly irrelevant (a $1 store credit!) but it was handled.  Give them some slack while the dust settles.


— Morgan

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Posted: 01 July 2012 05:52 AM   [ Ignore ]   [ # 8 ]
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OK… no problem.
Ah… no thanks… don’t need a light…. but potato chips….. the cure for all ills….. yum…..
... or apple pie….. stewed prunes….. roasted parsnip for some of us….
bread pudding with vanilla sauce….
or back to the potato chips with Battlestar Galactica reruns….
now wouldn’t that be great, a Galactica model for DAZ….

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Posted: 06 September 2012 01:14 AM   [ Ignore ]   [ # 9 ]
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So dust has settled
Whats with the help don’t they give a shit about there customers here.
Not very good support

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Posted: 06 September 2012 01:30 AM   [ Ignore ]   [ # 10 ]
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A question for clarification: Have you opened a ticket with support (to the correct dept.) or asked a question here?

I ask because…

The tickets I opened were solved within a rather short time and that questions were about a hickup with the PC Membership and a question about a voucher (yes, vouchers don’t exist anymore, I know, that’s what the question was about wink ). They were solved very generously too.

If you ask questions in the forum you will get answers from members, not from DAZ Support. Often enough the questions from members (and I am counting the forum mods/admins as members here), are enough to solve your problems, if not you’ll see postings to contact DAZ support via the Zendesk.

Of course not every request was solved as satisfying as mine, the world’s not perfect, I get that smile And I’m not saying that people who say they weren’t satisfied are lying or anything… but sometimes it helps to check ‘did I send it to the right department?’ and sometimes a little ‘hey, I know you have much to do, but could I get an update on the progress with my problem?’ additon to your request helps too.

I can only speak from my experience, but from my experience the support is much better than you will often read and very helpfull too.

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Posted: 06 September 2012 04:21 AM   [ Ignore ]   [ # 11 ]
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BlazeMystEra - 06 September 2012 01:30 AM

A question for clarification: Have you opened a ticket with support (to the correct dept.) or asked a question here?

I ask because…

The tickets I opened were solved within a rather short time and that questions were about a hickup with the PC Membership and a question about a voucher (yes, vouchers don’t exist anymore, I know, that’s what the question was about wink ). They were solved very generously too.

If you ask questions in the forum you will get answers from members, not from DAZ Support. Often enough the questions from members (and I am counting the forum mods/admins as members here), are enough to solve your problems, if not you’ll see postings to contact DAZ support via the Zendesk.

Of course not every request was solved as satisfying as mine, the world’s not perfect, I get that smile And I’m not saying that people who say they weren’t satisfied are lying or anything… but sometimes it helps to check ‘did I send it to the right department?’ and sometimes a little ‘hey, I know you have much to do, but could I get an update on the progress with my problem?’ additon to your request helps too.

I can only speak from my experience, but from my experience the support is much better than you will often read and very helpfull too.

I opened a support ticket never any replies
been over 24 hours now
Ive been a member for years but ask for support no chance

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Posted: 06 September 2012 05:26 AM   [ Ignore ]   [ # 12 ]
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I really don’t mean to sound like a scholar or anything, but… 24 hours is not to much time to figure out a problem and find a solution, especially with a lot of tickets to solve. Also as far as I know DAZ isn’t such a big company and does not have a staff of tons of people. Maybe you can give them a bit more time?
I’ve seen companies with bigger staff taking longer than a week to react to a ticket…

I do hope your trouble gets sorted out shortly. If it is something really pressing you might ask one of the admins or mods here if they could flag your concern, they can do that sometimes.

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Posted: 06 September 2012 07:21 AM   [ Ignore ]   [ # 13 ]
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Help tickets are dealt with in strict rotation, so sometimes, if there are are a lot of tickets arriving, it may take a while longer to get to them. As there is a major sale promotion going on, this is one of the times when the volume of support tickets may escalate. Customer support does operate office hours, and also is in time zone UTC -7, so you have to take the time differences into account as well.

If your request for help is an urgent one then,  as BlazeMystEra says, Do ask one of the Forum Team to see if we can get you a solution.

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Posted: 06 September 2012 08:14 AM   [ Ignore ]   [ # 14 ]
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Hi Ozijon.

Someone here in the forums might be able to help you.
Could you describe your problem here?
Or perhaps past it as a new thread?

I have found the folks at DAZ to be the best in helping, and the people in the forums
might be able to help if it is possible at all.
Worth a try.
R

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