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LDP-R update won’t install (Install Manager)
Posted: 17 October 2013 08:56 AM   [ Ignore ]
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Hey, just wondering if anyone else has the same problem with Install Manager being unable to install the latest update of Light Dome Pro - Revolution.

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Posted: 17 October 2013 09:17 AM   [ Ignore ]   [ # 1 ]
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SandmanGFX - 17 October 2013 08:56 AM

Hey, just wondering if anyone else has the same problem with Install Manager being unable to install the latest update of Light Dome Pro - Revolution.

Yep, seeing it on both my Mac and PC. It fails and gives no error screen like the usual failed installs.

Is there a DIM log file somewhere that I’ve missed?


ETA: Found the log file - go to Settings and there’s a Show Log button on the bottom left - but it’s not a lot of help as this is the only line there:

Product failed check, moving to next product : IM00016860-01_LightDomePROR.zip

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Posted: 17 October 2013 10:27 AM   [ Ignore ]   [ # 2 ]
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Have you tried refreshing and downloading agin a couple times. Sometimes it takes a few tries for something to go through. If it keeps failing then you’ll need to file a tech support ticket

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Posted: 17 October 2013 10:51 AM   [ Ignore ]   [ # 3 ]
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I have the same situation. I still can not install scripts for Photoshop CC, because installer supported CS2-CS6 only.

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Posted: 17 October 2013 01:25 PM   [ Ignore ]   [ # 4 ]
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Frank0314 - 17 October 2013 10:27 AM

Have you tried refreshing and downloading agin a couple times. Sometimes it takes a few tries for something to go through. If it keeps failing then you’ll need to file a tech support ticket

I’ve tried several re-downloads and installs over the last couple of days across both PC & Mac. I figure it’s probably a corrupt file so I’ll file a ticket and keep trying.

 

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Posted: 17 October 2013 04:07 PM   [ Ignore ]   [ # 5 ]
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I wrote a bug report on this problem on October 15. They haven’t responded with a solution yet.

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Posted: 17 October 2013 04:17 PM   [ Ignore ]   [ # 6 ]
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I don’t have it to see if its doing the same for me, so I can’t check.

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Posted: 17 October 2013 04:18 PM   [ Ignore ]   [ # 7 ]
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Doing the same here via DIM on Mac and since this package is really huge I don’t want to try without DIM wink

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Posted: 17 October 2013 07:09 PM   [ Ignore ]   [ # 8 ]
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I’m glad it’s just not me. If you download it and right click to show package files it comes up blank. Any other downloaded file when you do the same thing, it shows the list of files

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Posted: 17 October 2013 11:37 PM   [ Ignore ]   [ # 9 ]
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Reported this a few days ago via ZenDesk and It is confirmed, so sit tight, an update will soon come.

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Posted: 19 October 2013 11:17 AM   [ Ignore ]   [ # 10 ]
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DAZ closed my help request on this topic and marked it “solved”, without adding any note at all. I don’t have any new version in the DIM. Just to be sure I deleted the package I had and downloaded again. I got the same bad package as before that won’t install. In fact, they closed three of my help requests (3 different products that are buggy), and none of them have been fixed and none of them had any note added about why they were closed.

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Posted: 19 October 2013 11:23 AM   [ Ignore ]   [ # 11 ]
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Reopen the tickets saying they still don’t work.

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Posted: 19 October 2013 11:28 AM   [ Ignore ]   [ # 12 ]
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barbult - 19 October 2013 11:17 AM

DAZ closed my help request on this topic and marked it “solved”, without adding any note at all. I don’t have any new version in the DIM. Just to be sure I deleted the package I had and downloaded again. I got the same bad package as before that won’t install. In fact, they closed three of my help requests (3 different products that are buggy), and none of them have been fixed and none of them had any note added about why they were closed.

probably not pushed to servers, or they should have marked it “duplicate”. Mine is till open I think.

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Posted: 19 October 2013 11:35 AM   [ Ignore ]   [ # 13 ]
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OK, I’ve added a comment to each one, asking why they were marked solved with no comment and no update in the DIM. I checked the “Bad, I’m not satisfied” rating, because I wasn’t sure if just adding a comment to a “solved” ticket would reopen it or not. If yours is still open, Totte, maybe this will eventually get some attention.

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Posted: 19 October 2013 11:49 AM   [ Ignore ]   [ # 14 ]
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There is a “Create Followup” at the bottom of the ticket that you can use

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Posted: 19 October 2013 12:11 PM   [ Ignore ]   [ # 15 ]
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Check again it was closed (yesterday), so I commented.
I guess it has been updated but not pushed to servers. I had another content issue that also is reported as solved (CountryLane2 installing in wrong place on Mac OS X), and it is also marked as solved and no update, so I guess we need to wait till monday DAZ time for it to be pushed to the servers,

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